Swiggy is an Indian online food ordering and delivery company. Founded in 2014, Swiggy is headquartered in Bangalore and operates in more than 580 Indian cities, as of July 2023.
Assistant Manager-Ads
Ways of working – Remote : Employees will have the freedom to work remotely all through the year. These employees, who form a large majority, will come together in their base location for a week, once every quarter.
About Swiggy:
Swiggy is India’s leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500+ cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh+ strong independent fleet of Delivery Executives, we deliver unparalleled convenience driven by continuous innovation. Built on the back of robust ML technology and fuelled by terabytes of data processed every day, Swiggy offers a fast, seamless and reliable delivery experience for millions of customers across India.
From starting out as a hyperlocal food delivery service in 2014, to becoming India’s leading on-demand convenience platform today, our capabilities result not only in lightning-fast delivery for customers, but also in a productive and fulfilling experience for our employees.
Role Overview:
We are looking for talented individuals who will work with our brand partners to help them invest on the platform to effectively grow their business and in-turn drive revenue for Swiggy Dineout. The ideal candidate has worked in an e-commerce platform, understands customer lifecycle, has problem solving skills and has done analysis in the past.
Roles & Responsibilities:
- Plan, implement, and manage a comprehensive revenue program for the Brand/Companies resulting in platform revenue growth and high ROI for the brands
- Developing advertising strategies to increase brand’s interest in products or services within Swiggy Dineout platform
- Measure the results of advertising campaigns to determine their effectiveness and ROAS and continuously improve the same
- Closely work with stakeholders (product/sales/growth) and identify new strategies to maximize brand visibility and build new assets for monetization/brand growth
- Drive inputs to improving the medium/long term Ads Monetization charter at Swiggy Dineout
Qualification and Skills:
- 3+ years’ experience in Revenue Planning in Ecommerce
- Excellent communication and presentation skills
- Ability to develop strategies based on industry trends and developments
- In-depth understanding of advertising on ecommerce platforms
- Ability to develop and maintain working relationships and manage multiple teams and professionals efficiently
- Strong data and analytical capabilities
Content Executive
About Mumbai Foodie
In 2024, Swiggy joined forces with Mumbai Foodie and and all its verticals. Now, we are creating a digital guide to the F&B scene in Delhi to explore and recommend, film and write about restaurant openings, events, pop-ups, collaborations and more on Instagram. Through captivating imagery and engaging narratives, it is all about discovery and storytelling of Delhi’s F&B culture.
What will you work on?
- Stay attuned to Delhi’s ever-evolving food scene, from street food stalls to upscale restaurants, and translate these experiences into engaging written content.
- Collaborate with the team to develop content strategies that drive engagement and follower growth.
- Create and deliver compelling, scripted content that aligns with the page’s theme and resonates with the target audience.
- Attend food events, tastings, and restaurant openings to gather first-hand information for posts.
- Write scripts for engaging reels to captivate our audience on social media.
- Conduct research to stay updated on the latest trends and developments in Delhi’s F&B, lifestyle, cultural, and entertainment scene.
- Edit and proofread content to ensure accuracy, consistency, and adherence to instagram page style and guidelines.
- Monitor and analyse the performance of content initiatives, providing insights and recommendations for optimization.
- Assist in managing the content calendar to ensure timely delivery of content.
Who are we looking for:
- Proven content writing experience, preferably in lifestyle or hospitality industries.
- Comfortable being on camera and/or has proven experience as an Anchor, Host, or Presenter, preferably in the F&B or lifestyle domain.
- Excellent writing skills, with keen attention to detail and grammar.
- Passion for exploring and discovering Delhi’s F&B, lifestyle, cultural, and entertainment experiences. Proficiency in content management and social media platforms.
- Familiarity with SEO principles and keyword research tools.
Operations Manager
Job Responsibilities:
You will lead a team of area managers to optimize the efficiency of operations and achieve the performance target for these areas. You will assist the management in implementing new strategic initiatives as well as contribute ideas for effectively scaling up the operations in these areas
You will liaise between the implementation team and the operations strategy team to ensure that all the areas under your focus on order fulfilment, logistics and customer experience. – You will be responsible for leading and managing a huge team, their performance, expectations and goals
Perform cost analysis and reporting as well as manage schedules, quality initiatives and process change initiatives. Design and manage the execution of the employee retention plan; Responsible for deciding on the staffing and training requirements for all the areas under your purview
Improve the systems, processes and policies in the operations team to better support management reporting, information flow and relevant business metrics
Ensure the fleet of delivery executives across areas are disciplined and resolve disputes/strikes that may arise in these areas, warranting an efficient and healthy work environment.
Support the area managers in the design and rollout of a pay-out structure that motivates and rewards the desired behavior’s and performance of delivery executives
Ensure a flawless delivery service for the customers in your areas with a special focus on real-time service levels and schedule adherence.
Meet or exceed the customer satisfaction rating target of the delivery fleet in all the areas under your purview
Provide individual coaching feedback sessions, and have weekly one-on-ones with the area managers that focus on improving customer satisfaction
Schedule frequent hub visits to ensure compliance in hub operations in all areas; Serve as a leader and point of contact as well as to address issues that are supervisor related or complex in nature
Ensure that there are fewer delivery executive-driven cancellations in your area. Strive for 100% compliance among delivery executives across areas on matters like wearing Swiggy T-shirts, bags and Id cards while on delivery
Desired skills:
Prior experience in process design and operations implementation (preferably in logistics/supply chain management)
Strong operational, analytical and numerical skills; Ability to use data effectively for devising operations strategy
Strong time management skills and the ability to prioritize in order to meet daily, weekly, and long-term requirements and goals
Must have the ability to multi-task, manage multiple hubs and establish priorities
Good leadership skills (Experience in managing blue-collared employees is a big plus)
Passion to deliver a positive customer experience; Ability to maintain composure in difficult situations; Good communication skills
Attention to detail and ability to critically think through and resolve problems
Area Manager I
Ways of Working – Mandate 3 – Office/Field – Employees will work full-time from their base location.
About Swiggy:
Swiggy is India’s leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500+ cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh+ strong independent fleet of Delivery Executives, we deliver unparalleled convenience driven by continuous innovation. Built on the back of robust ML technology and fuelled by terabytes of data processed every day, Swiggy offers a fast, seamless and reliable delivery experience for millions of customers across India.
From starting out as a hyperlocal food delivery service in 2014, to becoming India’s leading on-demand convenience platform today, our capabilities result not only in lightning-fast delivery for customers, but also in a productive and fulfilling experience for our employees.
About the role:
The operations team at Swiggy is responsible for delivering great customer experience through best-in-class delivery times and maximum serviceability. While we make our efforts in achieving these objectives, we also already have India’s largest delivery fleet and we are heavily focused on ensuring a great DE experience. We hope to make Swiggy the platform of choice for anyone in the country looking for a delivery job.
Primary roles:
1) Daily data management and monitoring of reports published
2) Follow up and coordinating with city teams for different AI deployments eg) rains
3) Program management of team level projects with city AM-OMs for expecution
4) Analysis of data and raw metrics for projects picked up by CT Team
5) D-1 RCA of the cities assigned and ensure course corrections are deployed in coordination with city teams
6) Setting up new reports and sheets that is required to be published , building dashboards
Key requirements :
1) Proficient in MS office- excel
2) SQL & Snowflakes knowledge for building queries
3) Ability to work on analysis and key dashboards – Data oriented person
4) Has previous experience in programme management and coordination
5) Sound in communication & coordination – is a go getter
