Genpact Ltd. is an American multinational information technology services, consulting, and outsourcing company headquartered in New York City, New York.
Associate–HMS052400
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Associate–Order Management
In this role, you will be responsible to demonstrate innovation and intuition in identifying areas of Order Management.
Responsibilities
- Experience in sales or customer support over Email & chat
- Strong communication skills – Should have command over English language
- Should be well verse with MS Office tools – Specially MS Excel
- Flexible to work in shifts
- Flexible to stretch as per business need
- Should be ready to work from office
- Should have experience of working in MNCs & Global clients
- Respond to customer query through email, calls
- Responsible to demonstrate capacity for critical thinking and analysis.
- Responsible to showcase strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment
- Candidate should be comfortable with 24*7 shift timings (Including weekend working)
- Quick Learner & Ready to adapt quick changes
Qualifications we seek in you !
Minimum qualifications
- Any graduate degree or equivalent with a strong academic record
Preferred Qualifications
- Responsible to demonstrate capacity for critical thinking and analysis.
- Responsible to showcase strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment
- Candidate should be comfortable with 24*7 shift timings (Including weekend working)
- Quick Learner & Ready to adapt quick changes
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.
Customer Support Representative
About the job
Hi Applicant,
Hope you are doing well, We are currently hiring for Customer Support Voice Process Role for Gurugram and Hyderabad location. Interested candidates please share your resume on my provided email id i.e., RICHA.JOSHI@genpact.com.
Also, find the attached JD below.
Job Description
Responsibilities
• Respond to customer queries and customer’s concern
• Making outbound calls to Customers and Employers
• Provide support for data collection to enable Recovery of the account for end user.
• Maintain a deep understanding of client process and policies
• Reproduce customer issues and bring up product bugs
• Provide excellent customer service to our customers
• You should be responsible to exhibit capacity for critical thinking and analysis.
• Responsible to showcase tried work ethic, with the ability to work well both independently and within the context of a larger reciprocal environment
Qualifications we seek in you.
Minimum qualifications
• Graduate (Any Discipline)
• Exp(0 to 3 years)
Work location : Gurugram/Hyderbad
Preferred qualifications
• Previous experience in a customer service role chat/email/voice
• Effective probing skills and analyzing / understanding skills
• Analytical skills with customer centric approach
• Excellent proficiency with written English and with neutral English accent and Hindi .
• You should be able to work on a flexible schedule (including weekend shift)
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.