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Tata Consultancy Services is an Indian multinational technology company specializing in information technology services and consulting. Headquartered in Mumbai, it is a part of the Tata Group and operates in 150 locations across 46 countries. It is the second-largest Indian company by market capitalization.

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TCS Hiring for F2F Service Desk Bangalore

About the job

Dear Candidate,

Greetings!

We have an opening for Face 2 Face TCS Bangalore, “Service Desk L1”

Skill : Service Desk L1

Experience : 2 – 5 Years

Location: TCS Bangalore-Think Campus- 7324f2, No 42P & 45P, TCS Think Campus B4, Electronic City Phase 2, Bengaluru, Karnataka, 560100

Please find below JD:

Required Technical Skill Set: Desktop & Network troubleshooting, Knowledge on O365, MS office Suite, Active Directory, Hardware and Software related troubleshooting skills, communication to handle US customer

Must-Have

Requires good verbal and written communication skills as well as strong customer service and interpersonal skills

Need for international client (UK)

Willingness to work in any shifts including night shifts

Accountable to answer customer requests and assisting customer either by email/chat or over the phone

Ability to understand customer issue and route to appropriate team

Should be ITIL Foundation certified

Must be a strong cross-team collaborator

Requires the ability to thrive in a demanding, fast paced 24*7*365 operations support environment, which may occasionally require working after normal business hours or weekends. Candidates might need to extend support during Week Offs depending on the business requirement

Basic knowledge about Systems, backup and Network

Ability to drive higher Customer Satisfaction and maintain the defined SLA’s and KPI’s

 

Updated: September 19, 2024 — 11:23 am

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