Amazon Recruitment 2024 for IT Support Associate Role 🔥 Apply Now 👆

Amazon Recruitment 2024 for IT Support Associate Role. Interested Candidates can go through the details and apply using the link provided at the bottom of the Post. Apply Before the job is expired.

Job Description

Amazon Recruitment 2024 – IT Support Associate

The IT Service Desk (SD) is the centralized IT support unit within OTS Global IT Delivery, spanning regions such as America, Europe (Prague), and India. The team employs an omni-channel contact center to offer streamlined, 24/7 IT support to Worldwide (WW) Operations associates, as well as both internal and external support for Amazon Lockers. SD plays a vital role in ensuring the smooth operation of Amazon sites globally, directly impacting Amazon’s ability to meet its customers’ needs efficiently.

Key Responsibilities:

1. Strong Communication Skills: Exhibiting the ability to communicate clearly and effectively. This role requires interaction with internal Amazon customers, including the Operations/IT team and customer support across APAC, EMEA, and AMER.
2. Following standard operating procedures (SOPs) is essential for maintaining consistency and efficiency in daily tasks.
3. Basic IT Troubleshooting Skills: Ability to troubleshoot and resolve issues on end-user devices such as desktops, laptops, printers, and scanners.
4. Familiarity with operating systems like Windows and Linux, along with basic troubleshooting skills.
5. The role demands flexibility, including working rotational shifts to deliver real-time customer support in a 24/7 environment.
6. Commitment to OTS Service Desk Goals: Meeting targets related to response and resolution SLAs, customer satisfaction (CSAT), and effective incident management.
7. This position is based in the Bangalore (BLR18) Corporate Office.

A willingness to relocate for career growth within the company is highly desirable.

Amazon is an Equal Opportunity Employer, encouraging diversity across gender, race, disability, and veteran status.

Basic Qualifications:

• Bachelor’s degree or diploma
• 0 to 18 months of relevant experience
• Strong communication skills

Preferred Qualifications:

• Basic understanding of ITIL-based ticketing and monitoring tools
• Basic networking and troubleshooting skills

Amazon Recruitment 2024 – Investigation Specialist – Buyer Abuse

Job Description

Amazon Recruitment 2024 – Investigation Specialist – Buyer Abuse

Job Summary:

The role of a Transaction Risk Investigator involves using sound judgment to achieve objectives and operates with minimal oversight from the Manager. Strong analytical and problem-solving abilities are required to verify customer identities and handle complex transactions. Most decisions in this role will be made independently with a high level of accuracy, requiring little to no guidance.

The Transaction Risk Investigator will regularly communicate, both in writing and verbally, with department leaders, risk teams, company employees, and external parties to achieve department goals. Performance will be measured based on productivity, quality of work, and contributions to the team’s overall development.

Required Qualifications:

• Strong command of written and spoken English, capable of drafting clear, concise, and grammatically correct written responses.
• Excellent interpersonal skills, with the ability to explain intricate transactional issues clearly to internal and external stakeholders.
• Proven ability to work independently, making complex decisions with minimal supervision.
• Advanced problem-solving skills.

Preferred Qualifications:

• Demonstrated ability to logically analyze and resolve issues.
• Highly self-motivated, proactive, and detail-oriented.
• Effective time management and organizational skills.
• Ability to prioritize tasks to maintain productivity and meet departmental expectations for time management.
• Strong situational awareness with the ability to offer effective solutions.

Additional Details:

• Shifts: The role involves rotating shifts within a 24/7 environment, with shifts changing every 3-4 months.
• Days Off: A five-day work week with two consecutive days off, which also rotate every 3-4 months.

Amazon Recruitment 2024 – Testing Associate

Job Description

Amazon Recruitment 2024 – Testing Associate

Job Description
The primary role of a Device Associate (DA) is to follow detailed test case instructions and accurately report any issues encountered. Additionally, the DA is responsible for ensuring that results are delivered successfully and within the specified timeline.

Key Responsibilities

Duties and Responsibilities

• Execute test cases designed for evaluating Software builds on the Fire OS platform and related products.
• Conduct test case execution and accurately document any identified bugs.
• Adhere to testing protocols and guidelines for new releases or builds.
• Carry out regression and repetitive testing tasks to validate builds, ensuring that quality standards are maintained.
• Utilize software tools daily for data capture.
• Competently document results, communicate, and escalate issues, and provide individual status updates.
• Report and resolve any test case execution issues through the clarification portal, adhering to the defined SLAs.

Basic Qualifications

• Bachelor’s degree
• Familiarity with QA methodology and tools

Preferred Qualifications

• Experience in testing consumer devices

Amazon Recruitment 2024 – Team Lead (Intern)

Job Description

Amazon Recruitment 2024 – Team Lead (Intern)

Job Responsibilities

We are open to hiring candidates for positions in the following location:

• Mumbai, Maharashtra, India

Basic Qualifications

• A bachelor’s degree is required; an MBA is an advantage.
• Strong experience in people management, with a focus on leading teams.
• Proven ability to manage live operations, including making prompt decisions and taking immediate actions.
• Familiarity with the city’s layout and road network is a plus.

Preferred Qualifications

• Experience in managing delivery operations is highly valued.

Amazon Recruitment 2024 – GO-AI Associate

Job Description

Amazon Recruitment 2024 – GO-AI Associate

A Day in the Life

GO-AI Associates operate in a 24/7 environment with rotating shifts. Each associate works a 9-hour shift, which includes breaks. Shift timings may change quarterly or according to business needs. Associates working night shifts will receive a night shift allowance in accordance with Amazon’s work policy.

Weekly Offs: Associates have two consecutive days off on a rotational basis. This five-day work week does not necessarily align with traditional weekends (Saturday and Sunday) and is subject to business discretion.

About the Team

GO-AI provides human support to Amazon Fulfillment centers, aiming to facilitate hands-free active stowing through visual annotations on videos and images. Short videos, typically 15 to 20 seconds long, are sent to GO-AI for human annotation to provide information about products being stored at fulfillment centers. These videos must be carefully reviewed and annotated with precise human judgment. The annotated videos help improve the effectiveness of the automated processes, ensuring high stow quality at the fulfillment centers.

We are open to hiring candidates to work out of the following location:

• Virtual Location – DL

Basic Qualifications

• Bachelor’s degree
• Proficiency in Microsoft Office products and applications
• Fluent in English (spoken, written, and read)

Preferred Qualifications

• Availability to work a flexible schedule, including weekends, nights, and holidays

Amazon Recruitment 2024 – DCO Trainee, Data Center Operations (DCO)

Job Description

Amazon Recruitment 2024 – DCO Trainee, Data Center Operations (DCO)

Key Job Responsibilities

A Data Centre Operation Technician at ADSIPL is expected to:

• Support Data Center infrastructure, including racks, servers, networking devices, hardware components, cables, etc.
• Follow instructions and perform routine operations on hardware, operating systems, or spare parts, such as rack installation, server break/fix, and rack decommissioning.
• Adhere to Standard Operating Procedures (SOPs) for tasks like replacing hardware components or media spares.
• Collaborate with team members on similar tasks and ensure a smooth handoff of work during shift changes.
• Address issues based on their severity and work to resolve them within the stated Service Level Agreement (SLA).
• Document work in a ticket tracking system.
• Manage inventory, including identifying, receiving, and deploying hardware components.
• Follow defined information security policies and physical safety practices.
• Escalate issues when work deviates from established processes or procedures.
• Escort visitors or contractors as needed.
• Represent AWS professionally and work safely, securely, and inclusively at all times.

This role requires the ability to lift and rack equipment up to 20 kg, work in cramped spaces or elevated locations, and adhere to health and safety guidelines. The position involves covering a 24×7 shift rotation.

Basic Qualifications

• Must have a B.Sc, BCA, or a 3-year diploma with a specialization in Computer Science, Hardware, Electronics, or Communication.
• Solid understanding of Linux/Unix administration.
• Experience in server hardware troubleshooting.
• Familiarity with server booting processes such as POST, BIOS, PXE, Kickstart, GRUB/LILO, and RAID.
• Some experience with network protocols like TCP/IP, Ethernet, and L2/L3 technologies.
• Knowledge of network hardware, including copper and optical fiber cabling, switches, and routers.
• Strong communication skills.
• Passion for IT infrastructure and hardware.

Preferred Qualifications

• Experience with remote access tools like console routers, IPMI, and BMC.
• Knowledge of network equipment installation and configuration.
• Familiarity with Cisco IOS, NX-OS, and JunOS.
• Understanding of redundancy concepts such as power feeds, ATS, server hardware, RAID, and network connectivity.
• Experience in data center operations, including inventory management, hot/cold aisles, and security.
• Participation in project management.
• Experience or knowledge of AWS products like EC2, EBS, and S3.
• Scripting skills in languages like Bash, Python, Perl, or Ruby.

Amazon Recruitment 2024 – Device Associate

Job Description

Amazon Recruitment 2024 – Device Associate

DESCRIPTION The Quality Services (QS) team offers testing support for Devices, Retail, and AWS products. Our main goal is to provide manual testing assistance. As a member of the QS team, your role will involve executing manual tests based on documented instructions, generating accurate test outcomes within daily targets, and following established procedures.

Key Job Responsibilities

1. Learn the application testing procedures and the relevant software and tools.
2. Carry out test instructions and promptly and accurately report the results.
3. Note any deviations you observe during testing.
4. Stay informed about changes in test instructions related to your tasks.
5. Adhere to defined processes while performing your duties.

We are looking to hire candidates for the following location:

• Chennai, TN, India

BASIC QUALIFICATIONS

• Understanding of QA methodologies and tools.
• A graduate, preferably with a background in a quantitative field, and 0-1 years of relevant experience. Proficient with computers and software. Experience with various devices or gadgets. Strong communication skills, attention to detail, and ability to work well in a team. Ability to follow defined processes and policies.

PREFERRED QUALIFICATIONS

• Knowledge of software testing principles. Ability to complete tasks accurately and efficiently.

Amazon Recruitment 2024 – ML Data Associate I

Job Description

Amazon Recruitment 2024 – ML Data Associate I

Key Job Responsibilities

• Follow detailed instructions to gather data essential for product development.
• Execute tasks and report findings with accuracy.
• Familiarize yourself with new task procedures and guidelines.
• Perform repetitive tasks based on dynamic instructions while maintaining quality.
• Utilize software tools for data collection and adhere to organizational processes daily.
• Accurately capture results, communicate issues, escalate failures, and provide individual status reports, ensuring adherence to productivity and quality standards.
• Report and resolve any execution-related failures or uncertainties within the specified SLA.
• Manage daily targets, considering both internal and external dependencies.

Work Location

• Chennai, TN, India

Basic Qualifications

• Bachelor’s degree.
• Proficiency in English, both written and spoken.

Preferred Qualifications

• Flexibility to work various schedules/shifts, including weekends, nights, and holidays.

Amazon Recruitment 2024 – Quality Assurance Tech

Job Description

Amazon Recruitment 2024 – Quality Assurance Tech

Primary Job Responsibilities:

1. Conduct testing of applications and products through both manual methods and automated tools.
2. Install, configure, and utilize software, employing debug settings to gather logs and traces required for bug reports as instructed.
3. Execute automated scripts, analyze any failures, and provide support for automation tasks.
4. Detect and investigate issues thoroughly, communicate findings to stakeholders, escalate problems as needed, and deliver regular status reports.
5. Collaborate with developers and other testers to maintain a high-quality test environment, offering recommendations for improving standard operating procedures (SOPs), tools, and metrics.

About the Team: The Amazon SFT team seeks proactive, detail-oriented Quality Assurance Testers (QATs) with strong technical skills to execute tests on Amazon’s devices and services. Responsibilities include manual and automated test execution, troubleshooting using debug settings, and sharing comprehensive bug reports with logs. Candidates will run automated tests, analyze outcomes, accurately identify and investigate issues, challenge existing practices with improvement suggestions, contribute to maintaining the test environment, and provide progress reports.

We are considering candidates for positions in:

• Bengaluru, KA, IND
• Hubli, KA, IND

Basic Qualifications:

• Bachelor’s degree in Computer Science or equivalent technical education.
• Strong analytical skills and a keen understanding of quality assurance principles.
• Ability to comprehend technical specifications and analyze log files.
• Familiarity with QA methodologies and related tools.

Preferred Qualifications:

• Experience in Java/C++/Perl/Python-based automation or user-level automation tools like Selenium/Web Driver would be advantageous.

Amazon Recruitment 2024 – Investigation Associate

Job Description – Amazon Recruitment 2024 – Investigation Associate

Key job responsibilities:

This encompasses, but is not confined to the following tasks:

• Conducting research and assessing facts pertaining to seller transactions.
• Taking appropriate actions on investigated transactions in accordance with established standard operating procedures and tools.
• Documenting actions with detailed annotations.
• Engaging with external customers via phone or email throughout the investigation process.
• Communicating with internal customers and colleagues in person, via email, annotations, and phone both during and after the investigation process.
• Grasping the issue at hand and utilizing available resources effectively to resolve it.
• Systematically escalating problems or discrepancies in information to relevant owners/teams following established processes and standards.
• Liaising with both internal and external stakeholders.
• Understanding performance metrics to conduct analyses aimed at achieving business objectives.
• Meeting predetermined productivity targets and quality standards.

Basic qualifications:

• Education: Graduation in any discipline.
• Work Experience: 0 to 1 year.
• Communication Skills: Excellent proficiency in both written and spoken English.
• Ability to manage and interpret large datasets.
• Demonstrated capability to work collaboratively in a dynamic team environment.

Preferred qualifications:

• Demonstrated proficiency in problem-solving and analytical skills.
• Proven ability to work productively and autonomously.
• Effective communication skills with managers and associates at all levels.
• Global perspective and comprehensive understanding of business objectives.
• Exceptional attention to detail and commitment to accuracy.

Additional Information:

• Shifts: Rotational (24/7 environment with shifts changing every 3-4 months).
• Weekly Off: Rotational two consecutive days off (5-day working week with off days changing every 3-4 months).

Amazon Recruitment 2024 – CXQO Associate FTC

Primary Job Responsibilities:

• Conduct data collection tasks associated with Amazon devices, applications, or services.
• Complete assigned tasks daily by strictly adhering to Standard Operating Procedures (SOPs) and established guidelines.
• Engage in process enhancement activities aimed at boosting team process quality, efficiency, and accuracy.
• Collaborate with your team manager to address work delays or technical obstacles.
• Notify the development team of any tool or software issues as needed.
• Maintain confidentiality by adhering to all relevant Amazon policies regarding confidential information.

Basic Qualifications:

• Bachelor’s degree
• 0 to 2 years of experience in a contact center or similar role
• Availability to work any shift, including nights, weekends, and holidays
• Ability to thrive in a dynamic, fast-paced environment
• On-site work required
• Possession of PAN # and E-Aadhaar
• Strong attention to detail

Preferred Qualifications:

• Demonstrated track record of meeting performance metrics in an operations setting
• Practical understanding of data processing requirements and trade-offs
• Proficiency in root cause analysis
• Experience leading process improvement efforts and/or training in Lean/6 Sigma

Amazon Recruitment 2024 – Quality Associate_Hyderabad

Job Description – Amazon Recruitment 2024 – Quality Associate

Roles and Responsibilities:

1. Adhere to Standard Operating Procedures (SOPs) for conducting manual audits and addressing outliers/exceptions.
2. Recognize emerging patterns in audits and propose enhancements to processes/programs.
3. Provide prompt responses to stakeholders in accordance with SOP and Service Level Agreements (SLA).
4. Systematically escalate issues to relevant owners/teams following established protocols.
5. Maintain accurate records of daily activities through updates in trackers or workflow tools.
6. Achieve business metrics and objectives such as SLA adherence, productivity, quality standards, and utilization targets.
7. Comprehend performance metrics to align with business objectives.
8. Collaborate effectively within the team environment to foster growth and development.
9. Cultivate a global perspective and grasp the intricacies of diverse geographical regions where Amazon operates.
10. Location: Hyderabad, Telangana, India

Basic Qualifications:

• Bachelor’s degree
• 0 – 4 years of professional experience.
• Proficiency in Microsoft Office suite.

Preferred Qualifications:

• Fluent in spoken, written, and reading English.

Amazon Recruitment 2024 – Associate Quality Services – QS – Chennai

• Job Role: Associate Quality Services – QS – Chennai
• Qualifications: BE, B.Tech, Master of computer Applications (MCA), B.sc Computers, BCA, MSc Information Technology (IT)
• Experience: Little or no previous experience necessary.
• Job Type: Full Time
• Location: Chennai, Tamil Nadu

Job Description

Team Overview:

The Quality Assurance (QA) team is responsible for conducting manual testing across various products and services within the Amazon ecosystem. Our mission is to support Amazon in its commitment to customer-centricity by delivering rapid, reliable, and high-quality manual testing services and solutions.

Job Responsibilities:

• Execute test plans, test cases, and create test data, ensuring timely, clear, and concise reporting of results.
• Demonstrate understanding of project/product functionality and adaptability to evolving requirements and documentation.
• Proactively identify gaps in test cases and explore beyond them to uncover issues/bugs.
• Implement processes to comprehensively test product changes.
• Maintain agility and responsiveness to changing project priorities, swiftly adjusting testing strategies as needed.
• Conduct root cause analysis of bugs/issues when necessary.

Roles and Duties:

Responsibilities include, but are not limited to:

• Adhering to predefined standard operating procedures (SOPs), test methods, and processes.
• Executing test cases for small, straightforward components and/or features related to apps, services, or devices to verify proper functionality. Meeting daily productivity and quality targets.
• Logging bugs/failures encountered during test execution and ensuring their resolution within service level agreements (SLAs).
• Contributing ideas for project improvements to streamline daily operations.
• Influencing the quality of assigned components and features.
• Acquiring knowledge through peer collaboration, on-the-job training, and resources provided by the Device and Quality team (e.g., SharePoint, Wiki, etc.).

Basic Requirements:

• Educational Qualification: BE, BTech, MCA, BSc in Computers, BCA, MSc in IT.
• Work Experience: Little to no previous experience required.
• Communication Skills: Excellent written and verbal communication skills in English.

Preferred Qualifications:

• Demonstrated analytical problem-solving skills and testing proficiency.
• Strong attention to detail and ability to maintain high levels of accuracy.
• Proficiency in using Windows desktop environment and software such as Word, Excel, Internet Explorer, and Firefox.
• Flexibility and willingness to perform repetitive tasks.
• Demonstrated ownership, drive, and ability to thrive in a fast-paced environment with daily deadlines.

About Amazon

Amazon is one of the world’s largest e-commerce and cloud computing companies, founded in 1994 by Jeff Bezos. The company’s mission is to be Earth’s most customer-centric company, offering a wide range of products and services to customers worldwide. Amazon’s success is built on its innovative technology, efficient supply chain management, and customer-focused approach. The company offers a variety of services, including Amazon Prime, which provides free shipping, streaming of movies and TV shows, and other benefits to members. Amazon’s cloud computing platform, Amazon Web Services, is widely used by businesses and organizations worldwide for hosting and data storage. Amazon has revolutionized the way people shop and conduct business, and continues to be a dominant player in the e-commerce and technology industries.