INDmoney is a finance app that allows users to save, plan, and invest. It offers services such as investing in stocks, mutual funds, IPOs, and fixed deposits. It also offers free finance courses and INDstories, which provides personalized insights on portfolios, stocks, and markets.
About the job
Key Responsibilities:
- Develop scalable workflows and playbooks for efficient customer service.
- Create training materials, audits, and quality control playbooks.
- Collaborate with tech and design teams to enhance user journeys.
- Ensure the app provides a delightful customer interaction experience.
- Lead operations and customer service teams.
- Achieve key impact targets: ticket resolution, TAT reduction, and NPS improvement.
- Work with compliance and regulatory units on grievance redressal systems.
- Ensure compliance with relevant regulations.
Key Impact Targets:
- Tickets ~ Transactors: Optimize ticket management.
- TAT Reduction: Reduce issue resolution time.
- NPS Improvement: Enhance customer satisfaction and loyalty.
Background and Experience
- 6+ years in consulting with expertise in problem-solving, workflow creation, and scalable systems
- Familiarity with investment apps and product journeys
- Hands-on experience in creating blueprints and playbooks
- MBA from a Tier 1 institute is preferred
Skills and Competencies
- Strong problem-solving, project management, and organizational skills
- Effective collaboration with cross-team.
- Exceptional leadership and team management abilities
- Understanding of compliance and regulatory requirements in the investment space
Product Manager
About the job
As a Product Manager, you will develop new and existing products and projects by identifying their potential, conducting market research and technical feasibility, generating requirements, determining specifications, and working closely with multiple stakeholders. Your responsibility is to research and translate industry problems into solutions through the use of technology and data.
Key Responsibilities:
- Deeply understand customer needs and gaps and translate the same into well-articulated development requirements and hence scaled solutions
- Leverage data and analytics to constantly iterate product and platform development
- Work with product designers, user experience specialists, and Engineers to translate the requirements into live products
- Work with product designers, user experience specialists, and Engineers to translate the requirements into live products
- Recommend the nature and scope of present and future products and projects by reviewing specifications and requirements, and coming up with new product ideas and execution road maps
- Evaluate technical options and prepare technical designs (including early prototype development) that assist all phases of product development, reducing overall risk and cost
Requirement
- 1 to 3 years of experience in the consumer tech industry
- Very strong with articulating and defining product specifications, multiple use cases, and edge case
- Flexible to constantly iterate
- Team-leading experience is a plus
- Very granular with an “eye for detail
- Should be “customer-obsessed
- Hands-on and should have the ability to execute things fast and at scale
- Familiar with various third-party analytics tools. Experience in working with large datasets; SQL proficiency will be highly valued
- A keen interest in the research processes
- Being comfortable in bootstrapping your products and projects by re-using practices across industries and academia
What does INDmoney bring to the table
Apart from monetary benefits, we offer
- An informal and self-managed work culture
- Freedom to experiment with new ideas and technologies
- A highly motivating work environment where you learn exponentially and grow with the organization
- An opportunity to create an impact at scale
Customer Care Executives
About the job
Key Responsibilities:
● Part of the INDmoney Customer experience stocks team based out of Gift City,
Gujarat with the key focus of ensuring best of the class customer experience.
● Interact with customers via Email/chat as well as calls (inbound/outbound) to resolve Customer queries / complaints / grievances.
● Provide support to customers by handling queries related to trading, portfolio
management, and account related issues.
● Resolve queries on call or email with defined TAT
● Coordinate with internal departments to seek support on query resolution where required
● Show a high amount of persuasion and resilience so as to deliver an excellent experience and at the same time drive an increase in customer satisfaction score.
● Adapt at using customer services ticketing processes such as : FreshDesk. Also should be very adapt at toggling between dashboards to solve customer queries
and problems.
● Ensure compliance with regulatory requirements and internal policies.
Key Requirements:
● Minimum 2+ years experience in customer service
● Should understand basic concepts of capital/equity markets.
● Experience in stock broking, financial services, or a related field candidates will be preferred.
● Bachelor’s degree
● Excellent communication skills : Strong with verbal and written
● Ability to multitask, prioritize, and manage time effectively.
● Passionate : willing to go beyond the call of duty.
● Should be able to manage large ticket volumes during times of surge.
● Ability to adhere to defined processes & respond within TAT.
● Should work in rotational shifts (Mon-Sun)
About the job
Overview of the role.
The Graphic Designer will be responsible for creating designs for Social Media channels. The goal would be to bring ideas into designs which conveys the message in a very appealing way.
Responsibilities
- Across the product(s) you work on, including but not limited to; Social Media posts, illustrations, iconography, animations, and much more
- Work closely with design teams in defining, designing, and evolving design components, patterns, templates, guidelines, and necessary tooling
- Design eye-catching web and mobile banners for display ad campaigns
- Responsibility for hands-on designing within social media sites such as Facebook, Instagram, etc
Ideal Candidate
- A strong portfolio of relevant Graphic design
- 2-6 years of experience in graphic design
- Proficient in Adobe Creative Cloud (Illustrator, Photoshop, After effects, premiere pro, Dimension, XD)
- Passionate about and skilled in branding, mood, color, and artistic design techniques
- Strong knowledge of typography, hierarchy, alignment, placement, and composition
- Ability to balance workload & priorities stay organized and flexible, and work quickly in a fast-paced environment
- Self-motivated, able to work independently with a strong point-of-view. Can interpret feedback and follow creative direction
- Knowledge of best web and mobile practices including file specs, and appropriate sizing
- Strong sense of typography, imagery, colors, Motion Graphics, composition, and visual layouts
Compliance Officer
About the job
The Compliance Officer will ensure adherence to regulatory requirements in GIFT City as per IFSCA, NSE IX, Anti Money Laundering Act, IIDI rules, and related regulations. The role demands expertise in capital market intermediary regulations and involves establishing and implementing compliance policies and processes for INDmoney Global.
Core Responsibilities:
- Ensure compliance with IFSCA capital market regulations, exchange/NSE IX rules, depository participant act, and other relevant laws.
- Develop and maintain robust processes supporting INDmoney’s stock broking function in GIFT City.
- Regularly review and update policies to align with regulatory changes, conducting internal audits and assessments.
- Manage compliance risks, alerting senior management to significant issues and reporting on the effectiveness of compliance processes.
- Oversee the implementation of anti-money laundering frameworks, prepare Suspicious Transaction Reports (STR), and ensure timely reporting to FIU-IND.
- Handle compliance with insider trading regulations and ensure timely submission of reports to regulators, depositories, and exchanges.
- Manage client complaints and internal audits, ensuring timely license renewals.
- Proactive with regulatory communication and drafting various representations for regulators/exchanges.
Qualifications:
- 6-7 years of experience in stockbroking compliance, securities laws, or capital markets.
- Educational background: Company Secretary, MBA, LLB, or CA.
- Strong understanding of stockbroking regulations, AML laws, and IFSCA regulations.
- Preferable: Prior experience with stock brokers’ compliance departments and NISM certifications.
Skills:
- Strong communication, technical, and analytical skills.
- Ability to handle multiple tasks and work towards challenging goals.
