Tata Consultancy Services is an Indian multinational technology company specializing in information technology services and consulting. Headquartered in Mumbai, it is a part of the Tata Group and operates in 150 locations across 46 countries. It is the second-largest Indian company by market capitalization.
Service Desk Associate
About the job
Greetings from TCS!
This is regarding a job opportunity. Please check if your experience and skillset appear to be a suitable match to our existing requirement.
Few insights about the role (Below is the JD),
Role: Service Desk Associate
Desired Experience Range: 3-5 Years
Location of Requirement: Noida
Desired Competencies (Technical/Behavioral Competency)
Must-Have**
- Provide Level 1 support for all in scope services.
- Act as a single point of contact (SPOC) for all user requests, and resolve issues on first call, or route to the appropriate resolving support group.
- Perform active case management and be accountable for end-to-end delivery of requests that originate with them and is responsible for ensuring resolution is driven by all downstream support groups.
- Monitor Incident or Problem status to facilitate Incident/Problem closure within defined service level standards or escalate in accordance with the escalation management process.
- Develop, establish and maintain call prioritization guidelines and escalation procedures.
- Provide a systems status recording with status information such as known Major Incidents and estimated recovery time.
- ServiceNow Queue Management – Incident, Service Request, Problem & Change.
- Ensure all the specified SLAs are met in accordance with the customer agreement.
- Maintain and drive the call quality keeping customer satisfaction as priority.
- Escalate customer concerns on timely basis and follow up to closure.
- Take end to end ownership of call and ticket to ensure timely closure and resolution.
- Follow the quality parameters as specified by the quality protocol and process to be followed.
Good-to-Have
- Knowledge of ITIL Processes – MI, PM
If interested in the role, kindly apply.
Operations Lead Coordinator
Remote Digital Designer
About the job
Greetings From TCS!!!
TCS presents an Excellent opportunity for Remote Digital Designer
Desired Experience Range: 1-5 Years
Location of Requirement: New Delhi, Coimbatore
Job Summary:
Reporting to the Sr. Director, Digital Design, Remote Digital Designers will support assessment of scans coming into the Lighthouse design queue, communication of rejection to the sending office and completing designs from the Lighthouse design queue.
Desired Competencies (Technical/Behavioral Competency)
- Extensive digital denture design experience, including design software and communication platforms.
- 3-5 years fabricating start-to-finish full and partial dentures.
- Ability to follow detailed directions without difficulty
- Effective communication skills, both written and verbal
- Bachelor’s degree in dental science preferred
- Certified in Digital Denture Design
Responsibility of / Expectations from the Role:
- Candidates must have expert level of proficiency (current Aspen team members must be certified as Lab Tech 3 or 4) in 3Shape Dental System for denture/partial design and use of 3Shape Communicate.
- Evaluation of scans sent to Lighthouse Design Queue
- Communication of rejections to sending office
- Updating scheduling systems to reflect rejection and design status
- Completion of digital designs submitted to the Lighthouse Design Queue
- Maintains and updates annual CE requirement as specified by state
- Follows OSHA regulations and Aspen safety requirements, including compliance with HIPPA guidelines
- Supports laboratory pilot initiatives
- Leverages production scheduling tools and processes to manage workflow and ensure on-time delivery of final products to designated offices.
- Understanding of 3D printers and other related software and equipment.
Note: We encourage you to register at www.tcs.com/careers for exploring an exciting career with TCS at the time of your application to TCS
Kindly Visit URL: https://ibegin.tcs.com/iBegin/register
a) Complete the online TCS application form (Very Important)
b) Upload latest resume, Government ID proof (PAN CARD) and l
test passport Size Photo (white background is preferable) in the portal after registering.
MS Teams Voice
About the job
Greetings from TCS!
Job Title: MS Teams Voice
Location: Delhi NCR
Experience Range: 8 to 12 years
Job Description
TCS has always been in the spotlight for being adept in “the next big technologies”. What we can offer you is a space to explore varied technologies and quench your techie soul.
What are we looking for?
Principal Duties
- Under general direction, performs analysis, technical support, and recommendations to improvements around Unified Communications systems
- This role will participate in customer and business partner meetings to understand requirements and support needs.
- Coordinate with vendors on open tickets, issues, and escalations.
- Configure and administer Microsoft Teams technology ,Troubleshoot and resolve technical issues around Microsoft Teamssystems Collaborate with customers and IT to define end user and technical requirements.
- Communicating with internal team members and users directly on projects.
- Provide occasional on call responsibilities for critical issues
- Proactively enforces worldwide and local security policies to ensure IT information assets are protected
Expected Areas of Competence
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service skills
- Strong analytical and organizational skills
- Ability to work independently and as part of a team
Education/Experience Requirements
- Bachelor’s degree and 2+ years of related work experience OR
- Associate degree & 4+ years of related experience OR
- High School Diploma or Equivalent & 6+ years of related experience
- 1+ years of experience integrating Unified Communications (ex. Genesys, Teams)
- Microsoft Teams, Genesys, Voice Certification is a plus
Minimum Qualification: 15 years of full-time education
International Voice
| Job Responsibility | § Handle customer interactions daily with 0 availability time § Ensure SLAs are met consistently at individual and team level. § Meet and exceed all performance thresholds. § Focus on Key KPI’s like RSAT, AHT and customer experience. § Constantly remain abreast with new changes § Implement feedback and corrective actions to avoid repeat instances |
| Skills Required | § Excellent Communication Skills (Prior experience in contact center is not mandatory) § Strong Team Player § Strong Domain Knowledge Preferred § Strong feedback implementation skills § Possess Positive attitude and know to promote brand value. § Ability to work in any shifts, majority being night and midnight shifts |
