Britannia Industries Limited is an Indian multinational food products company, which sells biscuits, breads and dairy products. Founded in 1892, it is one of India’s oldest existing companies and currently part of the Wadia Group headed by Nusli Wadia. As of 2023, about 80% of its revenues came from biscuit products.

Customer Service Officer-Jaipur

JD-Customer Service Officer

ABOUT US

Britannia is a 100 year+ organization with presence in Biscuits, Breads, Cake, Rusk, Dairy

and snacks. The company celebrated its 100th year in 2018 and has emerged as a Market

Leader in the Biscuit space, with annual revenues of more than 9000 cr, while also launching

a host of new products and entering new categories, inching closer to the vision of being a

Global Total Foods Company. We are one of the best employers in India as per the Aon Best

Employers Study, 2019 while holding the position as Brand Equity’s most trusted FMCG

brand, 2019.

Our Employee Value Proposition is “MAKE Ti)NGS HAPPEN”, with the intent of

bringing alive the new corporate brand “Exciting Goodness” into the lives of Britannians

because it is the Britannians who have been making things happen through the 100 year

journey.

The corporate values of Britannia are:

1. INVITi)NG, Come home to Britannia

The work environment exudes warm professionalism and is accepting of diverse ideas and

thoughts while empowering employees as owners.

1. IGNITi)NG, Fuel the Hunger

Employees are encouraged to do more with less and strive for excellence and innovation in

their jobs

1. CREATi)NG, Build enriching careers

Britannians have always prided themselves in the quality of work, width of role that one gets

to handle at an early stage. Employees talk about the “Enriched Learning” that they get

on the job at Britannia and the scope to move internally as potential is valued and bet on.

1. RESPECTi)NG, Do the right Ting

Britannia is also a socially responsible organization with a strong sustainability agenda to

address malnutrition in marginalized communities of the country and provides platforms to

employees to add purpose to their contribution.

So, every day, every minute while Britannians are at work, they MAKE Ti)NGS HAPPEN !

Position Description

Position Title Customer Service Officer-Jaipur

Function Replenishment

Stakeholders (Internal)  Demand Planning

 Regional Customer service & Logistics Manager

 Planning Team

 Transportation Team

 Legal team

 Regional Customer Service Teams

 Sales Team etc.

Stakeholders (External) C&F, Transporters, Vendors

Job responsibilities/skills:

Core responsibilities:

1. CFA Management – Stock Management & Accuracy, Depot hygiene & safety,

Depot team capability assessment & gap corrections

2. Transportation Management – Ensure timely truck placement, timely order

execution, Freight Negotiation

3. Customer Service – Ensure satisfaction of Direct Customers

(GT/MT/eCOM/Others) through timely interventions

4. Daily monitoring of key metrics – preparing reports, analysis and actions

5. Regular depots visits and monitoring adherence vs SOP’s

6. Vendor Management – Facilitate timely resolution of vendor issues/concerns

1. Must have skills: SAP, Excel,

Good communication, negotiation &

problem solving skills.

1. Desired skills: Presentations, Data

Analytics, TMS/WMS and other tech

tools in Logistics & Warehousing

Education – MBA in Supply

Chain/Operation

Experience: 3-9 yrs

Team size / direct and indirect reports: No Direct

Key success criteria: Emotional resilience, attention to details, keen to learn/adaptability,

ready for flexible working hours, Inter personal skills

Possible career path: Asst. Manager > RCSM

Sourcing Inputs:

Target companies: FMCG

Companies like Coke,

Pepsi, ITC, HUL, Dabur,

Nestle, TCPL etc

Colleges & batch: Tier 3

Bschools like UPES, Amity,

ILAM, IISWBM etc

Titles: Logistics

Officer/Executive/Manager,

Warehouse Manager, Depot

Manager, Logistics &

Customer Service Officer

Any list of screening questions: Person should be mobile, ready operate from Depot

location-Jaipur

Any internal/ex-employee to consider: Ex CSO’s, S&F Officers with required

Area Sales Executive

Job Description

Position Overview:

The position is responsible for driving secondary value & volume objectives for the assigned area. Will be responsible to handle EDGE execution at POS.

Key Stakeholders:

Internal : TSI (WS)

External: AW & AWSM, Retailers, Wholesalers (W/S)

Educational Qualification:

Any graduate , MBA is desirable

Experience:

5-6 years of experience in handling GT Sales Field operations in FMCG industry .

Desired Competencies:

• Should have experience of working in FMCG sales function.

• Knowledge of working in SAP environment would be an advantage.

Able to handle team .

KEY RESPONSIBILITIES:

Objective Setting

• Monthly objective setting

• Quarterly Joint Business Plan (JBP) with AW and adherence to the same

Customer Management

• Getting adequate infrastructure (Godown, RSA , Units)

Sales Call

• Ensure freshness of stock

• Managing Stock Norms for CRSC (internal tool used by the replenishment team)

Operationalize new products & consumer promos

• Ensuring execution of Trade Marketing Strategy goals

• Ensuring execution of schemes, consumer promos & new product launch

• Ensure visibility implementation & Merchandizing

People Management

• Conducting classroom training for Route Sales Agent / TSI

Coverage

• Identify Market benchmarking and best practices

Commercial control

• Systems adherence (Hubbing, Primary Dispatch Plan adherence, Cheques availability)

Production Officer

• To deploy right manpower at right place to get the maximum efficiency and output and their enrolment in the payroll for incentives.
• Verification of all the standard procedure for controlling wt./guage ,size, colour and appearance of product
• Setting the process parameters as per variety , arrange the materials and preparatory items
• To collect and record the different data required for TQM. Prepare control chart and control the process.
• To get the maximum output by controlling change over time defectives and production down time below the budgeted level
• Continuous tracking of all the raw material variances .
• Physical verification of CCPS like SIEVE,METAL DETECTOR and WEBS up keeping the documents as per requirement by ISO , HAACP AND FCC format
• Recipe check as per STD parameters of variety and preparatory items.
• Proper setting of variables like AMMONIA,S.M.B.S and WATER and OVEN PROFILE to get the desired product meeting the all quality STDS.
• By using materials as per MFG DATE and LOT NO.
• Maintaining the biscuit grinder room by making dust available and its traceability record updation.
• To do more focus on ROOT CAUSE ANALYSIS, take CORRECTIVE,PREVENTIVE ACTION as per F.B.C.
• To reduce all the wastages produce by different mechanical breakdown.
• To check all the areas are hygienically good.
• All types of Audits i.e. AIB, ISO, Legal, FSSAI etc.

Demand Planning Officer

Job Description
Position Title: Demand Planning Officer
Function: Replenishment
Key Stakeholders:

Internal:
• Demand Planning Manager, Regional & Central Sales teams, Head of Replenishment, Supply Planning Team, Commercial Team, MDM Team, Brand/ marketing Team

Educational Qualification:

Graduation/ Post Graduation in Statistics / Maths, Demand Planning certification/SCM Operations MBA (preferably)

Experience:
3-5 years

Desired Competencies:
1. Good communication skill
2. Good Understanding of the Key Demand Planning processes (APO DP & SNP, Master Data management, Excellent Excel Knowledge)
3. Strong logical reasoning & analytical capability.
4. Deals with ambiguity
5. Influencing & Networking skills
, Efficient excel skill

6. SAP APO knowledge
.
Key Responsibilities

Demand Planning:
1. Monthly APO Run for generating statistical forecast
2. Incorporate Trade & Newness promo inputs to the stat forecast & generate demand Planners forecast (DPFC)
3. Conduct Timely Sales & Rolling consensus meetings to conclude on final MSP
4. Coordinate with Regional Sales Team on 2nd Cut sales Plan & with Brand team for Rolling forecast inputs
5. Release demand Plan for upload to supply planning team through APO
6. Improve forecast accuracy for BCR & Dairy
7. Ensure Demand Planning Calander adherence
8. Sales History correction for Trend Normalization
9. APO master correction ( CVC Check & Depot/ SKU realigment)
10. Coordinate with commercial team for Latest valuation

Ageing Analysis:
1. Prepare ageing analysis on weekly basis
2. Linking Ageing inputs to Demand plan for course correction and accuracy improvement
Other Support Activities:
1. Master data management
2. Bias analysis for accuracy improvement
3. Standard MIS – Sales ( ZSOP Update) , Code master, Demand Planning Sawtooth
4. SKU rationalization
5. Forecast Accuracy & Exception circulation to concerned Teams