Delhivery is an Indian logistics and supply chain company, based in Gurgaon. It was founded in 2011 by Sahil Barua, Mohit Tandon, Bhavesh Manglani, Suraj Saharan, and Kapil Bharati.
Courier
About the job
Delhivery is India’s largest fully integrated logistics provider located in Jalgaon. We strive to create the operating system for commerce by combining world-class infrastructure, top-quality logistics operations, and cutting-edge engineering and technology capabilities.
Role Description
This is a full-time on-site role for a Courier at Delhivery in Jalgaon. The Courier will be responsible for providing exceptional customer service, handling logistics management, transportation of goods, and ensuring timely deliveries.
Qualifications
- Customer Service and Transportation skills
- Logistics Management
- Excellent communication and interpersonal skills
- Ability to work efficiently and effectively in a fast-paced environment
- 10th or 12th pass
Customer Service Associate
About the job
Job Description – (Associate) Client Experience
● Responsible for Handling Small/Medium client Tickets/queries and resolving with in SLA’s
● Handling customer escalations-preparing RCA and providing the solution
● Collaborate with internal stakeholders to maintain and increase performance of client accounts
● Delivering information about company’s offerings and assisting clients with product/service inquiries,
ensuring client satisfaction and positive service experience
● Interact with clients, understand their needs and requirements and deliver customized solutions
● Identify any process/product shortcomings in order to improvise the same and sharing inputs with
product team on development of tailored solutions that supports client requirements by proactively
asking client Feedbacks on our products & services
● Regular Client Engagement to review their a/c performance and driving key performance metrics i.e.
Delivery TAT, Pick up Performance
Experience/Eligibility Criteria ;
● Graduate with minimum 2-3 years of experience in client handling
● Good to have logistics background
● Data oriented and systematic approach
Required skills
● Excellent communication skills
● Strong Analytical Skills with proficiency in MS office
● Ability to create, establish and maintain strong relationships with clients
● Tenacity to work in a high-growth and fast paced environment
● Efficient in time management with multitasking skills
● Problem solving & Negotiation skills
● Empathy & Patience
● Fact based and responsive decision making
Role Details: Designation: Associate Mode: Work from Office (6 Days working) Location: Goa Delhivery Pvt Ltd, Goa_HQ, Plot No. 59a-1 and 59a-2 Pilerne Industrial Estate, Pilerne Goa, India. 403114 Google Maps @ https://g.co/kgs/RqyU3T
Senior Operations Manager
About the job
Key Responsibilities:
- Planning, Executing & Monitoring end to end first mile and middle mile operations.
- To implement and develop the SOPs and is a part of audit /continuous improvement team to find gaps and provide solutions.
- Work with Engineering/SNOP team on capacity planning.
- Perform ongoing analysis to improve facility metrics, service levels and productivity.
- Improving metrics in the medium-long run with regard to design change, optimization of layout and line haul capacity.
- Review infrastructure and asset requirements based on load projections and network changes.
- Drive continuous improvement projects within their facility to improve throughput, reduce cost and increase productivity.
- Responsible for training, mentoring, coaching of Managers & Team Leads (all on-rolls).
- Liaise with Customer support teams to resolve client specific escalations and issues.
- HR/Employee related KRA’s – Diversity Hiring, Maintaining Employee Morale, Employee safety on the floor
Person Specifications- Skillsets/Education
- Educational Background – Bachelors Degree (is a MUST) – preferably engineering ; MBA preferred.
- Functional Skills –People management, Operations Management.
- Personal Attributes – Curiosity, Ownership, Agile
- Having good time management skills
- Behavioral Skills – Good communication and analytical skills. Excellent skills in problem-solving, task prioritization and follow-up.
- Ability to work well in a team environment.
*Traveling will be a part of the role. (1-2 weeks of travel per month)
Lead Designer
About the job
Key Responsibilities
- You will be designing products across all our product lines. This includes various apps, dashboards and web panels for a varied set of users such as delivery agents, operations team, leadership team etc.
- In-field research and documentation of user experience through user flows, scenarios, vstoryboards, mock-ups, and/or prototypes
- Develop deep understanding of real-world customer needs and business goals unique to our clients/users, and collect valuable user feedback and insight to inform product decisions
- Find opportunities for improving customer experience and propose new features/solutions and validate assumptions through primary research
- Review product analytics to derive behavioral insights for adoption, growth and user engagement
- Work with PMs and ensure design fidelity in final product
- Mentor UI Designers in the team and help them grow
Qualification
- 7+ Years experience in a comparable role (User Experience, UI, Design Research)
- Has designed products for blue collar and white collar workforce in the past
- Experience in user stories, persona building along with PMs and doing Design Research (both primary and secondary)
- Expertise in digital design tools (Figma/XD, etc) and well-versed in frontend design patterns and methodologies
- Experience working with development teams in a wide variety of engagements, including concept development, prototyping, and productization
- Ability to rapidly grow (or come up with) new ideas and create fabulous storyboards, mock-ups, and functional prototypes
