Founded in 2010, By an ex-Microsoft ‘techie’ with no money but truckloads of relentless passion to make a difference in this world, Lenskart is one of the fastest growing eyewear business today. Peyush along with his two co-founders Amit Chaudhary and Sumeet Kapahi founded ‘VALYOO technologies’.
Store Manager
About the Job
Skills
Role:- Store Manager
Retail management involves taking responsibility for the successful running of a store.
Working on the shop floor, retail managers are in constant contact with their customers and staff. They are responsible for ensuring their staff give great customer service as well as monitoring the financial performance of the store.
Managing budgets
Dealing with customer queries and complaints
Overseeing pricing and stock control
Store manager
About the Job
Skills
Company Overview
Lenskart Academy is India’s largest retail academy, dedicated to creating future leaders in the eyewear industry. We offer industry-integrated programs and state-of-the-art technology to provide a high-tech learning environment. Our goal is to become the most customer-centric brand in the world, and we need passionate individuals to join us on this transformational journey.
Job Overview
We are seeking a Store Manager for our Lenskart Academy location in Noida, Uttar Pradesh, India. As a Store Manager, you will be responsible for overseeing the daily operations of the academy, managing the staff, and ensuring the highest level of customer satisfaction. This is a full-time position with a reported employee count of 51-200.
Qualifications and Skills
- 1-3 years of experience in a similar role, preferably in the retail industry.
- Excellent leadership and management skills, with the ability to motivate and mentor a team.
- Strong understanding of retail operations, including sales, inventory management, and customer service.
- Proven track record of achieving sales targets and driving business growth.
- Exceptional communication and interpersonal skills to interact with customers, staff, and stakeholders.
- Ability to analyze data and make informed decisions to optimize performance.
- Attention to detail and problem-solving abilities.
- Knowledge of eyewear products and industry trends is a plus.
- Proficient in Microsoft Office Suite and Point of Sale (POS) systems.
Roles and Responsibilities
- Oversee the day-to-day operations of Lenskart Academy in Noida, including managing staff, scheduling, inventory management, and ensuring a positive customer experience.
- Train and develop academy staff in product knowledge, customer service, and sales techniques to maximize performance and productivity.
- Implement effective visual merchandising strategies to optimize the presentation of eyewear products and create an appealing shopping environment.
- Ensure compliance with company policies and procedures, as well as industry regulations and standards.
- Monitor and analyze sales and performance data, identifying areas for improvement and implementing strategies to drive sales growth.
- Maintain accurate inventory records, manage stock levels, and coordinate with the central inventory management team to ensure product availability.
- Resolve customer complaints and escalations, ensuring timely and satisfactory resolutions.
- Collaborate with the management team to develop and execute marketing and promotional initiatives.
- Stay updated on industry trends, competitor activities, and market developments to provide input for business strategies and decision-making.
Sales Associate
About the Job
Skills
Welcome customers to the store and answer their queries
Sales Associate is responsible for helping customers find their perfect solution and get the most out of whatever what’s available for them.
Sales associate works closely with customers to determine their needs, answer their questions about your products and recommend the right solutions.
Ensure high levels of customer satisfaction through excellent sales service Assess customers needs and provide assistance and information on product features.
Welcome customers to the store and answer their queries
Video Specialist – Employer Branding
Our Story So Far:
Thirteen years ago, Lenskart was started by a 26-year-old entrepreneur who wanted to solve the problem of preventive blindness. We had humble beginnings—we spread awareness about eyecare, took orders for eyeglasses online, and shipped them to customers from a warehouse the size of a modern-day conference room.
As of today, little by little, Lenskart has served 40 Million people across the globe – helping them see better and lead better quality lives. Simultaneously, we’ve also built ourselves up to be Asia’s largest eyewear company. We have 10,000+ Lenskartians worldwide, more than 1500 Omni channel stores across 175 cities in India, Singapore and Dubai and cut to 2022 – we are shipping a pair of eyewear every 2.5 seconds, from the world’s most automated eyewear factory!
In 2022, Lenskart partnered with Owndays and took a majority stake in the Japanese-owned eyewear player that has a deep presence in Asia. With this partnership, we have added an additional 400 stores and extended our reach to 13 countries.
About the team :
Our Employer Branding Team through its multifaceted efforts is building towards everything that
answers the question- what does it mean to be in our LensTribe.
We live, breathe and swear by the #DoMoreBeMore spirit by always being on the hunt for newer, bigger and more exciting ideas. We are storytellers who are passionate about discovering people’s journeys in our LensTribe, and creative about showcasing what Life at Lenskart looks like to the world out there.
Job responsibilities :
- Owns video content production and post production for EB at LK
- Uses his/her/their creative flair to tell compelling stories through video content
- Maintains high standards of video quality and accuracy, ensuring that all content adheres to LK’s brand guidelines and EVP
- Collaborates with internal teams to develop campaigns aimed at providing a positive experience to talent
Minimum Qualifications :
- Should be a graduate (preferably in Communication
- Should have 2 years & above experience of working with video content for a similar brand (tech/ D2C/ fashion etc.)
- Familiarity with on ground photoshoot execution and tech equipment handling
- Proficiency in video editing software such as Adobe Premiere Pro, Final Cut Pro, or Audacity
- Hands-on experience in using edit tools available on social media to make reels, YouTube shorts, etc.
- Basic understanding of social media channels and performance (Linkedin, Instagram, X)
Brand Experience
You’re the right fit for us if:
You are an organized and proactive professional with strong project management skills and a keen eye for operational excellence. You thrive in a fast-paced environment, juggling multiple projects while ensuring flawless execution. Your focus is on enhancing the in-store experience through efficient processes, collaboration, and attention to detail.
You are passionate about creating engaging customer journeys and have the ability to translate brand guidelines into effective in-store practices. As a representative of Lenskart, you are committed to delivering outstanding consumer experiences.
What Your Responsibilities Will Be
- Project Management & Operations
- Oversee the execution of offline brand experiences, ensuring timely and efficient project delivery across all stores.
- Manage timelines and resources or various initiatives, maintaining a high standard of operational excellence.
- Coordinate with regional managers and store teams to implement local adaptations while ensuring consistency with brand guidelines.
- Cross-Functional Collaboration
- Partner with retail operations, product, marketing, and digital teams to align in-store experiences with broader brand initiatives.
- Facilitate communication between teams to ensure smooth execution of product placements, promotions, and store layouts that maximize customer engagement.
- Visual Merchandising & Store Design
- Collaborate with visual merchandising and store design teams to create impactful in-store displays that drive sales and product visibility.
- Ensure consistent implementation of visual merchandising strategies across all stores, aligning with brand identity and goals.
- In-Store Experience Development
- Implement engaging, immersive store environments that enhance the customer journey and foster brand loyalty.
- Ensure each store consistently reflects Lenskart’s brand identity, providing a premium shopping experience.
- Customer Journey Optimization and Enhancement
- Map out the offline customer journey to identify key touchpoints influencing purchasing behavior.
- Streamline store layouts and communication strategies to make consumer navigation intuitive and efficient.
- Analyze consumer behavior to inform product display and placement strategies, ensuring easy exploration and visibility of diverse product offerings.
What You Will Bring to This Role
- Bachelor’s/Master’s in brand marketing, retail management, or a related field.
- 3-4 years of relevant industry experience in retail operations or project management or client servicing & operations roles in agencies.
- Strong experience in managing multiple projects simultaneously, with a focus on operational execution.
- Excellent organizational skills, attention to detail, and a proactive approach to problem-solving.
- Effective communication and collaboration skills, with the ability to work cross-functionally.
- Good to have: Retail experience in a dynamic environment; experience in visual merchandising.
