JPMorgan Chase & Co. is an American multinational finance company headquartered in New York City and incorporated in Delaware. It is the largest bank in the United States and the world’s largest bank by market capitalization as of 2023.
Markets Transition Management Associate
About the job
Job Description
Markets Transition Management works closely with CIB Markets Sales, clients and internal partners to onboard clients to trade Markets products. Transition Manager fields and tracks requests, relays requirements and coordinates with Ref Data, KYC, Accounts, Credit, Legal and Operations teams to ensure client is onboarded seamlessly and ready to trade within targeted timeframe. Goal is to deliver an excellent client experience in line with the needs and objectives of the client, CIB Markets Sales and Digital Client Service organizations. Markets Transition Management Team currently operates globally with teams supporting clients and CIB Markets Sales in US, EMEA and APAC, this role is to expand this coverage into Latam.
Role And Responsibilities
Client Focus – Provide each client an excellent onboarding experience while working in a fast paced, multi-asset class, multi-partner, evolving environment while adhering to controls and transparency requirements.
Consultative Service: Ability to leverage business analytic skills and apply client, product and process knowledge to answer questions and discern/relay onboarding requirements, steps, expected timeframes and status for diverse set of requests to clients and internal partners.
Internal Partner Coordination – Build strong relationships with internal partners, e.g. Sales, Ref Data, KYC, Accounts, Credit, Legal and Operations teams to establish transparent, controlled and efficient environment.
Project Management – Work with technology, data and partner teams to continually improve platforms, automation and client metrics to facilitate achievement of “best in class” onboarding service.
Qualifications
The successful candidate should possess the following:
- Experience in client facing role within onboarding or relevant business partner groups
- Knowledge of Markets products, industry landscape, platforms and core controls
- Strong client management and communication skills
- Excellent project management, organizational, and time management skills
- Results-focused, ability to manage high volume of requests in dynamic operating environment
- Ability to navigate diverse process flows and data sets and drive process enhancements
- Experience designing technology enhancements and use of business analytic/automation tools
- Business Analytics experience and/or proficiency with data management tools preferred, e.g. Python, Alteryx, Tableau, Qlikview
- Proficient in Microsoft Office applications (Excel, Word, PowerPoint)
Product Management Intern
About the job
Job Description
TBD ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About The Team
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Travel Support Specialist I, Chase Travel
Job Description
As a Travel Support Specialist I in Chase Travel , you will assist in ensuring smooth travel experiences for our clients.
Your primary responsibility will be to resolve and escalate travel-related issues, working as a part of a collaborative team to ensure maximum client satisfaction and agent efficiency. Adapt quickly to changes and use your analytical thinking skills to gather and evaluate information to solve problems. Leverage travel management technology tools to optimize the travel process from start to finish, while delivering clear and concise communication to both customers and vendors. Be part of maintaining client satisfaction and enhancing the efficiency of our travel support team.
This role is part of the Administrative Support Services business unit within the Chase Travel Group. This team is dedicated to supporting the businesses of Independent Travel Advisors with FROSCH. You will be working with seasoned advisors on travel related bookings, administrative tasks, and client facing interactions
Job responsibilities
- Resolve travel-related issues by following established procedures, ensuring client satisfaction and efficient service delivery
- Utilize travel management technology tools to assist in the coordination of travel logistics, adhering to quality standards
- Collaborate with team members to integrate ideas and achieve common goals, contributing to an inclusive environment
- Maintain detailed knowledge of product definitions and operating procedures to provide accurate information to clients and vendors
- Communicate effectively with clients and vendors, delivering clear and concise messages through relevant channels
Required qualifications, capabilities, and skills
- Baseline knowledge of front-line customer service processes and procedures
- Demonstrated ability to adapt to changes and manage through ambiguity
- Ability to follow detailed instructions and established procedures to perform routine tasks with attention to detail
- Ability to communicate effectively, both verbally and in writing, with clients and vendors
Chase Travel Team Lead
Job Description
You love leading teams, coaching and achieving goals. Are you passionate about customer service? When you join our Travel team, you will be part of Chase, one of the world’s most innovative banks. This is a chance to build your career and to develop your skills as part of a fast-growing global company.
As a Team Lead with Chase Travel, you will lead a team of Travel call center agents in our exciting new line of business, Chase Travel. You will monitor and provide support and coaching to your team. This is a chance to build your career and to develop your skills as part of a fast-growing global company. If you have a passion for leadership and development, you may be the perfect fit for our travel team.
Job responsibilities
- Oversee the day-to-day performance and workflow of the agent team and answer team member questions, helping with problems, and overseeing their work for quality and guideline compliance
- Work effectively across all departments to ensure that information is captured and communicated appropriately for purposes of performance, training and process improvement and maintain comprehensive working knowledge of all programs, tools and systems
- Ensure that operational performance goals and Key Performance Indicator performance standards are met.
- Perform call monitoring and assessment of agents for inbound calls and participate in call calibration exercises
- Conduct team meetings to update members on best practices and continuing expectations and administer corrective action when needed, following all departmental guidelines and established timeframes
- Provide and create an inspiring team environment with an open communication culture to sustain performance and quality levels
- Participate in hiring and interviewing processes and new team member onboarding
Required qualifications, capabilities, and skills
- 1+ year experience in a call center agent role in the Travel industry
- 1+ year leadership experience
- High School Diploma or equivalent experience
- Must possess leadership attributes, with a real passion for excellence in service and attention to detail.
- Excellent communication skills— can communicate clearly and effectively, verbally, in writing, and by electronic communications with both internal and external clients
- Proficient in Microsoft Office
Preferred qualifications, capabilities, and skills
- College Degree preferred
- Ability to take initiative, identifying potential problems and solutions
- Maintains a visible presence that encourages and supports employee communications and engagement
Note: This position is on-site – Must reside in Plano, TX or surrounding areas.Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which include evenings and weekends. Specific information will be provided by the Recruiter. This position requires that you attend the training as scheduled. The hours may not coincide with your regularly scheduled hours.
Know Your Customer Analyst
Job Description
Buenos Aires is one of JP Morgan’s key strategic hubs with over 2,500 employees supporting different areas like Operations, Technology, Finance, Credit Risk, Human Resources, Legal, among others, providing value-added services, products and solutions to our clients located in various countries around the world.
Job Responsibilities:
- Perform KYC (Know Your Customer) and client documentation analysis in support of the approval of new customers and remediation, renewal or amendments to existing ones, identifying and applying regulatory requirements of the different applicable jurisdictions and internal procedures.
- Study of legal and commercial documents, in order to understand client´s activity, structure, and risk associated.
- Obtain a general understanding of and execute AML (Anti money laundering) policies and internal procedures, in accordance with local and global principles.
- Address business questions and advise about onboarding requirements and status.
- Ensure client records are compliant with all applicable rules, protecting reputation, assets and finances of the bank.
- Control and follow up of Pending Client Documentation by liaising with internal Lines of Business.
- Perform client searches on public available sources in order to obtain relevant information and documentation.
- Perform party creation and maintenance of new clients in the Global Reference Data systems, considering current procedures and evidencing client´s information in the record.
- Teamwork with other supporting areas such as Compliance, Internal Controls, Technology, Client Services, as well as with other Regional and Global Client Onboarding teams.
- Prepare data or reports as required by regulatory needs related to clients.
- Participate in special projects as requested.
Required Qualifications, Skills and Capabilities:
- Graduate or advance bachelor student.
- Fluent English is mandatory, both written and verbally. Formal communication in English is required on the daily tasks.
- Excellent verbal, written and interpersonal communication skills.
- Highly organized, proactive and motivated with strong prioritization skills, innovation and problem solving skills, and a control mindset, with the ability to deliver value-added support to business partners and clients in a timely and accurate manner.
- Sense of urgency and tight deadlines.
- Demonstrates flexibility and willingness to accept new assignments and challenges in a rapidly changing environment, as well as handling multiple tasks on a daily basis.
- Team player and willingness to collaborate.
If you join the company, you will be part of a diverse and inclusive team that supports each other and will empower you to do your best work.
Your wellbeing is very important to us. Below you´ll find some examples of ongoing initiatives to promote it and a link to learn more about our benefits & culture:
- Home office/flexible work arrangements and work tools to ensure a great experience.
- Generous vacation, exam and parental leave.
- Support for parents, including Family Network that provides support to parents and caregivers, Lactation room on premise, and Paid Day care for your children up to 6-years-old.
- Medical coverage for you and your family, including domestic partners.
- Employee Assistance Program which provides personal and confidential advisory on psychological, financial and legal matters.
- Wellness programs – e.g. Yoga, stretching and mindfulness classes delivered on premises.
- Language classes, mentorship programs and customized trainings.
- Platform for employee discounts in Buenos Aires.
- Many others that will be presented to you if you join the team.
Please submit your resume in English.
