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Major Goldman Sachs offices The Goldman Sachs Group, Inc. is an American multinational investment bank and financial services company. Founded in 1869, Goldman Sachs is headquartered in Lower Manhattan in New York City, with regional headquarters in many international financial centers.

Asset & Wealth Operations – Knowledge Management – Analyst – Hyderabad

About the job

Job Description

WEALTH MANAGEMENT

Across Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our consumer business provides digital solutions for customers to better spend, borrow, invest, and save. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data and design.

OUR IMPACT

Across Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our consumer business provides digital solutions for customers to better spend, borrow, invest, and save. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data and design.

YOUR IMPACT

We are seeking a Knowledge Management Analyst responsible for providing program management oversight of our standard operating procedures for the Marcus Call Center. These procedures are an important part of ensuring standard, legal and regulatory compliant conduct by delivery teams. The goal of Knowledge Management is to improve an organization’s efficiency, decision-making, and innovation by ensuring that the right information is available to the right people at the right time.

Business Overview

The firm’s direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity.

Job Summary And Responsibilities

  • Update and/or create new procedural operations documents such as Talking Points/Chat Content, Standard Operating Procedures, Job Aids and policies
  • Work with stakeholders such as Delivery managers, product managers, Legal, Risk and Compliance for Knowledge Management documents and procedures and facilitate approvals
  • Collaborate with stakeholders such as Legal, Risk and Compliance to create and update procedures
  • Maintain central knowledge management tool in coordination with the direct line manager
  • Identify opportunities for improvement to manage and optimize Knowledge Management
  • The job requires some overlap with US working hours

Basic Qualifications

  • Bachelor’s degree in information science, library science, business administration or related field in another field with experience creating concise, readable and user-friendly documentation
  • Minimum 3 years of demonstrable experience in a related Knowledge Management role
  • Knowledge of standard knowledge management platform e.g. Right Answers, Service Now etc.
  • Excellent written communication skills, including the ability to effectively convey financial services material with new hires and tenured colleagues alike
  • Ability to prioritize and manage multiple simultaneous projects and deadlines
  • Ability to question status quo and think through creative solutioning to ensure efficiency and appropriate risk management
  • Aptitude for building relationships and ability to communicate complex issues to a wide array of internal partners with different levels of product experience

Primary Responsibilities

  • Experience working in Knowledge Management platforms/systems
  • Experience with instructional design
  • Prior Call Center Operations and FinTech Services experience

About Goldman Sachs

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We’re committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

CA Internship-Bengaluru

Job Responsibilities

[IB Finance]

  • Drive Business planning and forecasting (revenues, expenses)
  • Reporting performance metrics to divisional leadership
  • Management and control of division’s expense base
  • Liaise with business unit CFOs, regional finance teams and other stakeholders
  • Efficiency, resourcing and headcount analysis
  • Margin analysis at an industry and regional level
  • Perform Client Profitability and Competitor Analysis
  • Track and analyze market share (merger, equity, high yield and inv grade) globally and by different segments
  • Report and analyze expenses and spend by region / division to drive expense recoverability and savings
  • Work on Client Revenue Metrics – top clients of division, frequency of revenue generation

LOCATION

Bengaluru | India

Basic Qualifications

We seek out people with all types of skills, interests, and experiences. Curious, collaborative and driven? Let’s chat. Here are some of the qualities we look for:

  • Master’s degree in finance, accounting, or related field
  • Strong communication, interpersonal and problem-solving skills
  • Strong quantitative and technical abilities
  • Excellent understanding of Microsoft Office products
  • Basic IB Product knowledge around M&A and financing products
  • Candidate must be proactive, enthusiastic and team oriented
  • Strong client service orientation
  • Ability and dedication to meet strict and aggressive deadlines

Asset and Wealth Management – PMG Content Analyst – Associate

Job Responsibilities

The successful candidate will be part of the PMG EMEA team, which provides discretionary portfolio management services to PWM clients. The candidate would be responsible for many day-to-day responsibilities associated with monitoring client portfolios and producing detailed analysis, attribution, and reporting to provide transparency into the impact of the team’s investment solutions. This role is highly analytical and detail oriented.

As a Content Analyst you will

  • own and deliver detailed investment performance reports, portfolio analytics and performance attributions for portfolio management purposes and bespoke client reporting
  • prepare monthly/quarterly portfolio updates, marketing materials and investment proposals
  • comprehend and effectively communicate current portfolio positioning, performance attribution, market trends and investment themes in a manner which is suitable for private clients
  • write performance commentary on financial markets and portfolios leveraging content provided by the Investment Strategy Group as well as your own analysis
  • maintain PMG model portfolios and PMG performance composites for monitoring, reporting and marketing purposes
  • liaise with sales teams and other product groups to respond to ad-hoc client queries and provide specialist product or market input to RfPs
  • prepare and maintain portfolio and investment/fund level overviews and market analysis used for internal tracking, client reporting as well as marketing materials
  • support the team in evaluating new managers/product on the PWM investment platform that could fit into PMG multi-asset class portfolios by running performance screens and detailed product comparisons
  • provide operational support to the PMG EMEA portfolio management team during the account onboarding process by
    • verifying account parameters, trading set-up and portfolio construction
    • performing trade checks and portfolio reconciliation for portfolio custodied away
    • monitoring and processing proxy votes and corporate actions for the PMG equity SMA platform
  • work on intra and cross team-related projects to enhance and improve all aspects of the PMG value proposition (e.g. portfolio / risk management, client service, reporting, marketing)

Basic Qualifications

The ideal candidate will possess the following qualifications:

  • Strong academic background with master’s degree or equivalent preferred
  • Minimum of 1-3 years of relevant experience
  • Experience in similar roles such as Investment Management, Investment Strategy, Manager Selection, Risk Management, Quantitative research, is preferred
  • CFA designation or equivalent preferred
  • Strong interest in the financial markets, good investment awareness, intermediate or advanced knowledge of asset allocation principles, investment/manager analysis and performance attribution approaches
  • Ability to communicate investment strategies and rationales to audiences of varying levels of sophistication.
  • Strong analytical and critical thinking skills with a keen eye for detail
  • Excellent writing and communication skills
  • Ability to work under pressure and meet deadlines.
  • Enthusiastic and positive approach to problem-solving and client service.
  • Proficient in Excel and PowerPoint; Bloomberg, Reuters, Morningstar or financial data systems knowledge preferred

Asset & Wealth Management-AM Revenue Ops Tech- Associate-Software Engineering

Job Description

MORE ABOUT THIS JOB

Please note division and function examples are representative of opportunities common for this skill-set. The list is not exhaustive, and availability of open roles is determined based on business need. Specific roles will be confirmed through the interview process.

Responsibilities

Software engineers primarily focus on software design and development. This is meant to cover most programming positions in Engineering, and include positions that were previously considered business software engineers, platform engineers, and quality assurance engineers. Combine the best open source software, databases, cloud solutions, and programming languages, to solve problems and provide accurate, complex, scalable applications that help our business and clients gain new insights.

As a software engineer, you are the change agents that transform Goldman Sachs by applying your technical know-how.Be a part of our embedded engineering teams, that work as a unit with our business partners. Collaborate with trading, sales, asset management, banking, finance and others, to build and automate solutions to keep our firm’s position on the cutting edge. Or, join our core engineering teams, and elevate all of our businesses by providing reliable, scalable platforms for data engineering, machine learning, networking, developer tooling, collaboration and more.

Innovate with UI/UX designers, data scientists, cloud engineers, and more in a collaborative, agile environment where your enthusiasm to take on new problems and learn will have an immediate impact.

Basic Qualifications

  • Bachelor’s degree or relevant work experience in Computer Science, Mathematics, Electrical Engineering or related technical discipline.
  • Excellent object oriented or functional analysis and design skills.
  • Knowledge of data structures, algorithms, and designing for performance.
  • Excellent written and verbal communication skills.
  • Ability to solve problems and apply analysis to make data driven decisions.
  • Comfortable multi-tasking, managing multiple stakeholders and working as part of a global team.
  • Can apply an entrepreneurial approach and passion to problem solving and product development.
  • 1+ years of software development experience.

Expert Knowledge in One Or More Of

  • Programming in a complied language such as Java, or C++ or an interpreted language such as Python and experience with concurrency and memory management.
  • Responsive web development, with professional React/Angular/Redux experience and advanced JavaScript proficiency.
  • NoSQL databases such as MongoDb and Elastic Search.

Preferred Qualifications

  • Knowledge or interest in trading technologies in the front-office of a trading organization
  • B.S. or M.S. Computer Science or Related field.

Direct to Consumer Chat Process -Digital Operations – Specialist – Pipeline Req

Job Description

Across Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design.

Marcus by Goldman Sachs

The firm’s direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency, and simplicity.

Responsibilities

  • Service Marcus customers through various channels with a focus on communicating via web chat/mobile app
  • Contribute feedback to develop new content and refine the existing content library
  • Research escalated customer issues and provide customer-centric resolutions
  • Accessing multiple electronic systems and documenting steps taken, while efficiently and accurately completing the customer request
  • Participating in projects or process improvements to drive operational excellence
  • Meeting established goals for all performance metrics, including chat quality, productivity and schedule adherence, to provide an exceptional level of service to prospective and current customers
  • Abide by applicable regulatory and departmental policies and procedures
  • Assisting with inbound and outbound calls when required

Basic Qualifications

  • Bachelor’s degree from a recognized institute
  • 1-2 years customer service or related experience
  • Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)

Preferred Qualifications

  • Strong written communication skills and typing proficiency
  • Excellent attention to detail
  • Experience using a session based or continuous messaging platform
  • Previous chat experience

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