McKinsey & Company is an American multinational strategy and management consulting firm that offers professional services to corporations, governments, and other organizations. Founded in 1926 by James O. McKinsey, McKinsey is the oldest and largest of the “MBB” management consultancies.
People Operations Administrator
About the job
Who You’ll Work With
You will join our global People Operations department initially supporting our Professional Development (PD) hub. This team is passionate about providing excellent support to our PD function including supporting review committees and reporting and data management for various practices and office locations. Our PD Operations team is part of the global People & Human Resourcesfunction.
Based in our Gurgaon Service Center office, you will work with PD managers, PD coordinators and administrators, and other colleagues across the firm.
What You’ll Do
You will work closely with PD Coordinators and PD Managers to support PD related activities for practices and/or office locations in Asia, possibly globally.
Whether it’s managing committee rosters, ensuring data accuracy, tracking completion of review supporting documents, sending evaluee and evaluator communication, or organizing review day-of support, you’ll apply your organizational and communication skills to coordinate logistics, gather relevant documents, ensure proper and timely communication, and maintain accurate data.
This is an evolving role and team, over time this role will expand to include centralized administrative and operational tasks to support the function and the firm.
Qualifications
- University degree or work experience is required
- Administrative experience in a shared services environment is preferred (ideally in HR, People Development and/or Recruiting function)
- Strong verbal and written language skills in English
- Solid knowledge of MS Office, especially MS Excel
- Analytical thinking and problem solving skills
- Distinct quality mindset and attention to detail
- Strong process focus and drive for continuous improvement results
- Open mindset towards change and a knack for automation and digitization of manual/time consuming activities
- Ability to work and stay focused under pressure, manage urgent tasks against challenging timelines and shifting priorities
- Ability to build strong and trustworthy relationships with others and to effectively contribute to a highly collaborative work environment
- Willingness to learn and share knowledge and experience across regional and organizational boundaries
- Willingness to work overtime and holidays during the peak review seasons as necessary to support the reviews (as eligible by region)
Ground Transportation & Accommodation Manager
What You’ll Do
As the Ground Transportation & Accommodation Manager at INO, you will be the primary point of contact for end-to-end planning and support related to ground transportation and hotel strategy and operations. Your role involves engaging with stakeholders at various levels to strategize, manage, and resolve issues on the job, ensuring that the office’s ground transportation and accommodation needs are met efficiently and cost-effectively.
You will leverage your experience in ground transportation and accommodation to develop strategies and shape the relevant requirements at INO. Staying informed about sector advances, trends, opportunities, and developments, such as supplier changes, pricing shifts, and risk profiles, will be crucial. You will provide recommendations to global, regional, and local stakeholders and leadership. Your responsibilities will include assisting the regional team with managing local office aspects through a global Travel Management Company (TMC), using metric reviews and relationship-building to enhance user experience, cost management, and policy compliance.
You will support the regional travel manager in analyzing data for accommodation program improvements and process optimization, aiming to boost user satisfaction. Additionally, you will participate in budget forecasting, manage invoice reconciliation, and coordinate claims and disputes. Analytical skills will be essential as you will draw insights from dashboards to enable consulting teams and the office to plan effectively. You will offer advice and consultation on ground transportation and accommodation, including resolving complex service issues, and ensure adherence to firm travel policy by providing appropriate guidance on rates. Administrative activities for ground transportation and accommodation, such as running department reports and processing refunds, will fall under your purview. You will monitor and report on the quality of your team’s support for these areas, ensuring accuracy, consistency, policy adherence, and preferred rates in reservations. Providing coaching and support to colleagues, identifying development opportunities for team members, and taking the initiative in these areas are also expected.
You will be responsible for implementing, executing, and overseeing the ground transportation strategy to achieve the desired level of service, quality, and cost for the firm. Your accountability extends to improving quality and reducing costs in support of the supply chain mission for ground transportation and accommodation. This includes managing the office fleet and outsourced transportation providers, negotiating transportation prices as volume increases, defining and implementing strategic KPIs and dashboards, and monitoring ground transport service providers’ performance through monthly reviews.
Qualifications
- 8+ years of credible experience in management of ground transportation, and knowledge of accommodation at leading organizations
- A degree in hotel/travel management would be an added advantage
- Ability to understand the global ground transportation and accommodation strategies and align them with the local business needs and requirements
- In-depth understanding of the hotel industry and of ground transportation
- Exceptional customer service focus
- Strong analytical skills
- Ability to work independently
- Ability to manage multiple projects simultaneously
- Ability to problem-solve and remove bottlenecks on the go
- Exceptional organizational skills and superb attention to detail
- Outstanding influencing and interpersonal skills
- Ability to coach and manage others
- Building credibility with leadership through integrity, commitment and a proven track record
- Strategizing and thinking ahead to anticipate and manage the office’s accommodation and ground transportation requirements
- Expertise in negotiating contracts and RFPs
- Strategic sourcing and budget/project management
Office Services Coordinator
About the job
Who You’ll Work With
You will work in the Bengaluru – Brigade Center (BEBR) office as a part of the McKinsey Global Capabilities & Services (MGCS) Office Services Team. You will need to work in collaboration with other McKinsey centers’ office services team members both within India and globally as needed.
You will be a part of the office services team in MGCS, responsible for leading a external workers. In your role, you will manage cafeteria and pantry services, housekeeping, upkeep of the office, physical security services, safety and security of colleagues, BCP, internal and external events, vendor management, compliance, property management coordination, etc.
What You’ll Do
In this dynamic role, you will oversee a wide range of office services to ensure the optimal functioning of our Bengaluru Center office.
Your key responsibilities will include managing housekeeping, maintaining physical spaces, and overseeing cafeteria and security services to ensure workplace health and safety. You will be responsible for organizing and executing both internal and external events, supervising contractors and vendors, and performing quality inspections. Additionally, you will handle invoice management, budgeting, inventory, visitor management, and vendor management, ensuring compliance with administrative requirements such as purchase orders, as well as maintaining relevant records and documents.
As a member of the MGCS, Office Services Team, you will collaborate closely with team members across various McKinsey centers in India. This role demands hands-on experience in administration and the ability to interact effectively with internal and external stakeholders, including leaders, vendors, hotels, and event management vendors. You will lead and manage external workers to ensure the smooth operation of all office services, including business continuity planning (BCP) and property management coordination.
Your role will also involve managing outsourced facilities management, ensuring appropriate contracts and compliance measures are in place for cafeteria and security services. By employing data-driven strategies, monitoring costs, and implementing continuous process improvements and technological solutions, you will enhance service delivery. You will coordinate office moves and act as a liaison with building management for facilities-related matters. Additionally, you will serve as a role model and liaison for colleagues across service lines and support functions, collaborating with peers in other locations to adopt best practices and innovative solutions, and providing direct assistance and back-up support as needed.
Qualifications
- A bachelor’s degree is preferred
- 5+ years of experience in the field of administration or the hotel industry (preferred), managed external worker / third party resources. ideally in a professional services environment
- Proficiency in MS Office Suite, and familiarity with tools like Qualtrics, Tableau, and Miro is beneficial and local language will be added advantage
- Must exhibit a proactive attitude, adaptability, and creativity in problem-solving
- Excellent written and oral communication skills
- Strong independent work capability, minimal supervision required, resourceful with a strong desire to learn and advance
- Effective vendor and supplier management
- Ability to lead and supervise team
Senior Solution Delivery Analyst
About the job
Who You’ll Work With
You will be a part of Manufacturing and Supply Chain (MSC-X), the analytics wing of McKinsey & Company’s MSC practice, and will work directly with Indian client project teams on supply chain and integrated business planning related issues of McKinsey’s clients from various industry verticals.
You will focus on three main aspects amongst others E2E supply chain planning (S&OP / IBP) quick & deep dive diagnostics with analytics, supply process design, and planning transformations & implementations. Next to McKinsey you will be working with our collaboration companies/software vendors of advanced planning solutions.
You will be working hands on with clients in need of supply chain solutions across different industries and geographical regions. This is a chance for you to come and be part of the future of integrated business planning.
You will be based in Gurugram/Chennai/ Bengaluru and will travel frequently to serve clients onsite.
What You’ll Do
You will spend a significant part of your time (>70-80%) working with the Manufacturing and Supply Chain (MSC-X) practice and consulting teams in McKinsey to design and implement advanced digital integrated planning solutions and demonstrate thorough solution of industry best practices, business process, Advanced Planning Solutions (APS) technical architecture and value proposition.
You will participate in the complete lifecycle of a project from design to delivery of APS solutions to customers across industries and geographies and gather understanding of our customer’s requirements by participating in workshops with functional and business owners of the processes and documenting it.
As part of your role, you will work closely with architects to develop clear functional and technical design and document data requirements and build complex datasets, as well as configure the APS platform based on the blueprint laid out during design to solve deep operations/supply chain problems. You will also create and execute workflow and data analytics test-cases and document issues and track progress of issue resolution.
You will be in the lead of the more junior system configurators (delivery analysts), taking care of day- to-day support, and review quality of work. You will also play a lead role towards clients.
You will play the role of a support in the Super User and End User training, for a global user base, actively helping to improve internal processes and product features based on customer feedback by interfacing with the development and operations teams’ qualifications.
Qualifications
- Post-graduate degree in operations management, statistics, or industrial engineering, with a strong quantitative underpinning
- 3+ years of experience with implementing planning applications like O9 and SAP IBP is a must, with demand or supply planning focus
- Additionally, exposure to Kinaxis / Blue Yonder / E2Open / OMP / Anaplan / Riverlogic / AIMMS is a plus
- Experience on working with clients, translating business requirements to technical features and integration accordingly
- Deep understanding of supply chain planning concepts including Distribution Planning, Master Planning, S&OP, Heuristic/Optimization based supply chain solvers
- Statistical, optimization and simulation skills through software tools and packages like R, SAS, CPLEX or similar is desirable
- Understand concepts of history cleansing, customer segmentation, statistical forecast algorithms and their uses, forecast errors, consensus planning and S&OP process. (for demand planning)
- Knowledge and training in databases (SQL Server, MySQL) and skills one or more languages like SQL, MDX, T-SQL or similar is desirable
- Proficient in the use of Microsoft Excel/PowerPoint for analysis and presentation
- Strong ability to lead by example and demonstrate proficiency in both product and domain
- Patient listener with the ability clearly articulate your view point to manage and deliver to customer expectations, even under pressure
- Ability to analyze and process large amounts of data and complement it with intuition to prioritize and focus on the highest value opportunities or the biggest risks is key
Senior Design Engineer (UI/UX) – Periscope
What You’ll Do
You will be a passionate advocate for the users of the solutions we design for, while reporting to the Design Lead. You shall be the voice of Design in a cross-functional team, working to conceive and deliver valuable new experiences that make the work of our clients easier and more effective.
You will take ownership for the end-to-end design of an entire solution or service experience, guiding your team through a collaborative, iterative and evidence-based design process that puts an emphasis on rapid prototyping, frequent validation with end users, and creatively approaching constraints.
You will collaborate closely with product managers, engineers, and other disciplines across the full development lifecycle to identify what will be most critical to the success of a product or service, how it should function across multiple touch points, and to define how we bring that experience into reality.
You will be an advocate and coach for design thinking, helping others in the firm develop their knowledge, skills and capabilities in the use empathetic, inventive, and iterative methods for product and service development.
You will support the Design practice within the Technology function or the firm more broadly via contributions to initiatives that advance the craft, build capability, and create opportunities for Design to have more impact within our organization.
Qualifications
- Bachelor’s or master’s in interaction design, cognitive science, Human Computer Interaction (HCI), anthropology, psychology or equivalent experience
- 8+ years of experience designing for digital products and services; familiarity with an enterprise setting and agile operating models is a plus
- Strong interaction and visual design skills, including use of a diverse set of tools, e.g. one or more including but not limited to Adobe Creative Suite, Sketch, InVision, Figma, Abstract, etc.
- Portfolio of work demonstrating experience delivering personas, user journeys, concepts, storyboards, user flows, wireframes, prototypes and other artifacts enabling design and delivery of digital products and services that are currently live or have been taken to market
- Ability to partner with analytics expertise throughout the design and development process to run studies and experiments, analyze the findings, and validate potential product or service changes
- Ability to validate design concepts and solutions with end-users and/or stakeholders to assess efficacy and measure the impact of design
