Infosys Limited is an Indian multinational technology company that offers business consulting, information technology, and outsourcing services. Founded in Pune, the company is headquartered in Bangalore. On 24 August 2021, Infosys became the fourth Indian company to achieve a market capitalization of US$100 billion.
Team Lead
Responsibilities
• Team Leadership & Management: Lead and manage a team of O2C specialists and SMEs, ensuring alignment with organizational goals and optimal team performance. • Process Ownership: Oversee the entire order lifecycle, including order processing, customer query resolution, deal progression, invoicing, and escalations. Ensure processes are handled efficiently and accurately. • Mentorship & Development: Coach and mentor team members, providing continuous feedback, performance assessments, and opportunities for skill development. • Escalation Management: Handle escalated issues, ensuring they are resolved effectively and with minimal impact on operations and customer satisfaction. • Stakeholder Collaboration: Work closely with cross-functional teams, including sales, finance, and logistics, to ensure smooth order fulfillment and alignment on process improvements. • Process Improvement: Identify areas for process optimization, reduce inefficiencies, and implement strategic initiatives to enhance the O2C process. • Quality Assurance: Ensure adherence to quality standards and regularly review team performance metrics such as accuracy, timeliness, and compliance. • System Proficiency: Provide guidance in the use of ERP and CRM tools, supporting the team in leveraging these systems effectively.
Preferred Skills:
S&F->SUPPLY CHAIN PLANNING ( Vendor Management); INVENTORY PLANNING; INSIDE SALES; MDM
Educational Requirements
Graduate
Service Line
BPO Service Line
Process Specialist
Responsibilities
Roles & Responsibilities: Manage front end and content of websites, as part of the Ecommerce and Consumer Experience team. Implement and optimize online assets, online campaigns, new product launches, and new website requirements. Upload campaign and promotion details to the websites from briefs from the buying and product teams Ensure accuracy with uploaded content, reviewing spelling, grammar, and prices Amend banners, adverts and credit offers as part of campaigns on the website whilst updating any new products or promotional websites Skills & Qualifications: Great attention to detail and accuracy Excellent grasp of English both written and oral Working experience in Salesforce, CMS, Asset Management tools Good to have Photoshop or similar designing tools skills Previous background in a similar role such as experience in ecommerce, administration, or merchandising Confident utilizing a range of software with previous experience of Google Analytics, Salesforce, or web analytics a great advantage Confident approach, able to work well with a range of stakeholders whilst also able to challenge as and where needed
Preferred Skills:
Quality->Quality Consulting
Educational Requirements
Graduate
Service Line
Quality
* Location of posting is subject to business requirements
IT Delivery
Responsibilities
A day in the life of an Infoscion • As part of the Infosys delivery team, your primary role would be to ensure effective Design, Development, Validation and Support activities, to assure that our clients are satisfied with the high levels of service in the technology domain. • You will gather the requirements and specifications to understand the client requirements in a detailed manner and translate the same into system requirements. • You will play a key role in the overall estimation of work requirements to provide the right information on project estimations to Technology Leads and Project Managers. • You would be a key contributor to building efficient programs/ systems and if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!
Technical and Professional Requirements:
• Primary skills:Technology->Microsoft Technologies->App Fabric
Preferred Skills:
Technology->Microsoft Technologies->App Fabric
Additional Responsibilities:
• Knowledge of design principles and fundamentals of architecture • Understanding of performance engineering • Knowledge of quality processes and estimation techniques • Basic understanding of project domain • Ability to translate functional / nonfunctional requirements to systems requirements • Ability to design and code complex programs • Ability to write test cases and scenarios based on the specifications • Good understanding of SDLC and agile methodologies • Awareness of latest technologies and trends • Logical thinking and problem solving skills along with an ability to collaborate
Educational Requirements
Bachelor of Engineering
Service Line
Data & Analytics Unit
* Location of posting is subject to business requirements
Informatica Developer
Responsibilities
A day in the life of an Infoscion • As part of the Infosys delivery team, your primary role would be to ensure effective Design, Development, Validation and Support activities, to assure that our clients are satisfied with the high levels of service in the technology domain. • You will gather the requirements and specifications to understand the client requirements in a detailed manner and translate the same into system requirements. • You will play a key role in the overall estimation of work requirements to provide the right information on project estimations to Technology Leads and Project Managers. • You would be a key contributor to building efficient programs/ systems and if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!
Technical and Professional Requirements:
Primary skills: Technology->Data Management – Data Integration->Informatica
Preferred Skills:
Technology->Data Management – Data Integration->Informatica->Informatica – Informatica Power Center
Additional Responsibilities:
Knowledge of design principles and fundamentals of architecture • Understanding of performance engineering • Knowledge of quality processes and estimation techniques • Basic understanding of project domain • Ability to translate functional / nonfunctional requirements to systems requirements • Ability to design and code complex programs • Ability to write test cases and scenarios based on the specifications • Good understanding of SDLC and agile methodologies • Awareness of latest technologies and trends • Logical thinking and problem solving skills along with an ability to collaborate
Educational Requirements
Bachelor of Engineering
Service Line
Data & Analytics Unit
S2R_SAP PS_Q3_FY25
About the job
- Primary skills:Process->SAP PS->SAP PS
A day in the life of an Infoscion
- As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment
- You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs
- You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements.
- You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives
- You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!
- Ability to work with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data
- Awareness of latest technologies and trends
- Logical thinking and problem solving skills along with an ability to collaborate
- Ability to assess the current processes, identify improvement areas and suggest the technology solutions
- One or two industry domain knowledge
Senior Lead – Client Operations & Services
About the job
Coordinates with Account Manager for account plan (new areas of growth)
- Plans and reviews the people, Infra, Tech requirements with the transition team in order to finalize the target delivery model
- Reviews and Sign off SOW/MSA to complete contractual process
- Sign off training/certification methodology to ensure right skilling of the engagement
- Co-ordinate resource deployment across all processes for the engagement (Size, Span, Shift, Utilization, skill set) to ensure budget & pricing compliance
- Idneitfy needs for training to ensure development across domain, Operations and Behavioral Prepare Internal and External Governance model to monitor contractual compliance, employee engagement, performance and relationship health
- Created scorecard for the engagement and flow it down to the team to ensure alignment on engagement objective
- Creates career development & Succession planning for direct reportees to ensure sustainable employee engagement and motivation Review of the F&A processes – RTR, PTP, OTC, FP&A. Ensure that the operations team is equipped to deliver as per contractual KPIs and contribute to the CFO business metrices. Evaluate processes for opportunities for transformation and leverage latest F&A technology platforms Conducts monthly financial review with direct reportees and BU head and take corrective actions if any Identify and implement opportunities for work redesign, Shift utilization, staff mix, staff utilization to meet/exceed internal financial goal Validates and prepares business case for identified opportunities within existing service lines for growth Engages with the key client stakeholders on areas of improvements and commits resources in order to enhance customer satisfaction
