Genpact Ltd. is an American multinational information technology services, consulting, and outsourcing company headquartered in New York City, New York.

Consultant – Annotator

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Consultant –  Annotator
The role involves annotating and labelling financial research related datasets under the guidance of the lead annotator. The junior annotator will work on a diverse set of products and projects focused on multiple different uses of large language models – Q&A, summarization, red lining etc.

Responsibilities
•    Accurately annotate and label data sets as per provided guidelines to ensure efficient and accurate annotations.
•    Ensure timely completion of annotation tasks.
•    Maintain a high standard of accuracy data quality and consistency.
•    Work closely with the lead annotator to understand and follow the annotations framework.
•    provide feedback on the annotation process and suggest improvements.
Qualifications we seek in you!
Minimum Qualifications / Skills
•    Degree in Finance
•    Experience in Financial research / Investment Banking domain

Preferred Qualifications/ Skills
•    Data Analytical skills is highly preferred but not mandatory.
•    Participate in training sessions.
•    Stay informed about the developments in AI and LLMs.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.

Management Trainee – Customer Service

Inviting applications for the role of Management Trainee, Customer Service – FLM
The Team Leader, Operations is responsible for the day-to-day supervision of a group of BPO associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.
Responsibilities
•    Responsible for the day-to-day supervision of a group of BPO associates including work and attendance monitoring in accordance with the organization policy as well as applicable Client & legal requirements
•    Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
•    Identify performance related issues, develop action plans for improvement & implement corrective actions as required.
•    Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
•    Communicate expectations to employees and provide timely updates
•    Provide subject matter expertise in handling escalated customer calls as needed
•    Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
•    Stay current on internal work processes, policies and procedures. Attend required manager development trainings
•    Promote the Genpact values through both behavior and attitude, including being an advocate for team members.
Qualifications we seek in you!
Minimum Qualifications/ Skills
•    Any graduate
•    Strong attention to detail
•    Basic Knowledge of Operating System, mobile technology, Software, Hardware & MS office.
•    Highly motivated individual with skills to develop and coach team members to achieve performance expectations
•    Work well under pressure and follow through on items to completion
•    Strong communication skills, both written and verbal
•    Ability     to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
•    Ability to mentor, coach and provide direction to a team of employees
Preferred Qualifications/ Skills
•    OEM experience, Hardware & troubleshooting experience, Semi Tech process experience.
•    Previous experience in a customer service role chat/voice
•    Problem solving skills with customer centric approach

Associate

Inviting applications for the role of Associate– Supply Chain Management 

We are looking for an experienced oracle Specialist to join our team. The Candidate should have relevant experience. In this role the candidate will be responsible to shipping items from one warehouse to supplier with valid set up.  

Responsibilities 

• Spare Part set up in Oracle. 

• Item attributes update and cost submission 

• Ensure Item is transactable in all the globally. 

• Track Oracle shipments made to the warehouses. 

• Workflow maintenance 

• Monitoring of asset creation request via a queue in ERP. 

• Data extraction in excel  

• Hands-on knowledge on ERP (SAP, SFDC & Oracle) is a plus. 

• Implement lean.  

• Train the new hire for the Processing. 

• Update SOP of the Process on Quarterly Basis. 

• Dashboard data update. 

• Should be able to work on MS office tools.   

• Strictly follow SOP & adhere to frequent changes. 

• Ready to take extra initiatives within team. 

• Should be able to adapt the changes. 

• Maintain a thorough understanding of client process and policies. 

• Respond to customer query through email, calls. 

• Provide excellent customer service to our customers. 

• Responsible to demonstrate capacity for critical thinking and analysis. 

• Responsible to showcase strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment. 

• Candidate should be comfortable with 24*7 shift timings (Including weekend when required)
   

Qualification we seek in you: 

Minimum Qualifications 

• Bachelor’s degree in any stream.  

• Strong communication & interpersonal skills. 

• Strong organizational and time management skills with the ability to prioritize tasks effectively. 

• Excellent attention to detail and accuracy. 

• Proficient in using MS Office. 

• Advanced excel would be preferred. 

• Ability to work collaboratively in a team.  

• Problem-solving and decision-making skills. 

 Preferred Skills 

• Advanced Excel and Office tools 

Domain Trainee : P&C Insurance

We are inviting applications for the role of Management Trainee/ Domain Trainee – P&C Insurance  

In this role, you will be responsible for Resource should have worked in Insurance vertical with Claims operations from FNOL set up to Payments issuance functions 

Responsibilities 

• End to end knowledge of claim lifecycle and P&C products 

• Experience of handling new transitions, phasing from strategic assessment till operations set up with zero surprise delivery 

• Ability to build positive collaborations across business and technical communities 

• Participates on operational improvement initiatives for business divisions 

• Develop contingency strategies and plans for staffing changes 

Qualifications we seek in you 

Minimum qualifications 

• Graduate from a recognized university 

• Excellent P&C Insurance knowledge 

• Must to have team handling experience 

• Should have experience and understanding of processes related to Claim Lifecycle 

• Excellent analytical skills. 

Preferred qualifications 

• Good to have London market or Broker experience 

• Ability to multi task and prioritize activities 

• Ability to work independently 

• Transition and operations set up experience 

• Experience of front ending with customer 

Process Associate – P&C Claims

Inviting applications for the role of Process Associate/Process Developer – P&C Claims

Responsibilities

• Ability to draw accurate data selection from claim documents, attention to detail imperative, previous experience of claims strongly preferred
• Review, quality control and amendment where necessary of cause of loss and loss location data contained within our claims systems across all lines of business
• Provide expertise or general claims support by reviewing, researching, investigating, negotiating, processing, and adjusting claims
• Consistently meet established productivity, schedule adherence, and quality standards
• Authorize the appropriate payment or refers claims to investigators for further review
• Conduct data entry and re-work; analyzes and identifies trends and provides reports as necessary
• Consistently meet cycle time/productivity goals that are aligned with corporate objectives
• Ability to consistently meet cycle time/productivity goals
• Examine documents for completeness, accuracy, or conformance to standards

Minimum Qualifications

Qualifications we seek in you

• Graduate from a recognized university
• Relevant experience in P&C claims processing
• Ability to communicate efficiently & effectively, both verbally and in writing
• Good at MS Office

Preferred Qualifications

• Analyze processes and procedures and identify errors or inconsistencies
• Knowledge of different P&C insurance process and procedure