Uber Technologies, Inc. is an American multinational transportation company that provides ride-hailing services, courier services, food delivery, and freight transport. It is headquartered in San Francisco, California, and operates in approximately 70 countries and 10,500 cities worldwide.
Global Strategic Operations Manager, Reporting
About the job
About The Role
Uber is revolutionizing the future of grocery & retail by creating the world’s leading marketplace for on-demand delivery across local commerce. As part of the Global Operations team for Grocery & Retail (GR), you will play a crucial role in ensuring a top-tier experience for merchants on the Uber platform. You will support merchants in growing their businesses through Uber, providing world-class delivery experiences to customers.
In this role, you’ll work collaboratively with local operations and commercial teams globally, as well as with GR leadership and product development teams. Your primary responsibility will be to design and deliver outstanding analytical insights and reports, utilizing automated solutions that streamline processes, design and implement improvements to current processes, improve Uber’s offerings, and support merchant success. You’ll be working closely with a wide range of teams and stakeholders, from Product, Ops, Finance, Account Management, Legal, Tax and others to ensure our merchants have the tools they need to thrive within the Uber ecosystem.
This position requires a blend of strong analytical capabilities, technical expertise, collaboration skills, and a commitment to operational excellence. Given the fast-paced environment, we are seeking a highly adaptable candidate who thrives in a dynamic, ever-evolving culture.
What You’ll Do
- Scale Reporting Excellence: Design, develop, and implement tools and processes to provide grocery & retail merchants with best-in-class business reports and insights.
- Support Seamless Merchant Experience: Build and leverage automation solutions to enhance the delivery of reporting and insights, ensuring merchants enjoy a seamless, user-friendly experience.
- Drive Continuous Improvement: Drive the ongoing enhancement of Uber’s reporting and insights solutions to elevate the merchant experience. Identify areas for optimization and implement improvements that enhance the value merchants receive from Uber’s platform.
- Provide Data-Driven Recommendations: Conduct in-depth analyses to uncover key insights, which you will synthesize into actionable recommendations for leadership and cross-functional teams.
- Stakeholder management: Orchestrate and bring together the work of a wide range of cross-functional stakeholders including Operations, Product, Finance, Account Management, Support, Policy, Communications and Legal while driving accountability to ensure deadlines are met
- Alignment & Product collab: Ensure product launches and new merchant requirements are reflected & aligned to data and supported by reporting
- Create Technical Documentation: Produce comprehensive documentation outlining report structures and technical processes to support internal and external stakeholders.
Basic Qualifications
- Bachelor’s degree in business analytics, economics, engineering, or a related field
- 3+ years of experience in business operations or business analytics
- Proficiency in SQL for data extraction and analysis
- Experience using Python or R for data extraction, statistical analysis, and process automation
- Familiarity with data science libraries (pandas, NumPy, matplotlib, SciPy)
- Strong critical thinking, judgment, and decision-making skills
- Ability to solve complex business problems across multiple teams and product areas
- Attention to detail with the ability to execute efficiently
Preferred Qualifications
- Master’s degree in business, economics, engineering, or a related field
- Six Sigma certification or experience with methodologies
- Experience developing and managing business reporting and insights solutions
- Industry experience in grocery and/or retail
- Familiarity with Python libraries (e.g., Scikit-learn, pipenv)
- Nice to have experience with SFTP and related Python libraries (e.g., gnupg, boto3)
For Canada-based roles: The base salary range for this role is CAD$88,000 per year – CAD$98,000 per year. For Chicago, IL-based roles: The base salary range for this role is USD$91,000 per year – USD$101,500 per year. For Los Angeles, CA-based roles: The base salary range for this role is USD$91,000 per year – USD$101,500 per year. For New York, NY-based roles: The base salary range for this role is USD$101,000 per year – USD$112,500 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$101,000 per year – USD$112,500 per year. For all US locations, you will be eligible to participate in Uber’s bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
Client Success Specialist
About the job
About The Role
The Client Success Specialist role is a great opportunity to demonstrate your relationship management and sales skills. This role focuses on post-sales of Small-to-Medium Sized Business, to work efficiently and optimally with SMB merchants (not only restaurants) by deepening the relationship to increase retention as well as grow revenue and expand service. Account Managers are critical to retaining our highest value accounts, ensuring new partners are successful on our platform, and consult partners that have the potential to grow.
What The Candidate Will Need / Bonus Points
—- What the Candidate Will Do —-
- Build processes and standardize best-practices within merchant success and your territory
- Partner with our Operations and Sellers on managing the relationship, issues, and questions of merchants
- Track merchant KPI and OKR to understand their success, issues, or opportunities
- KPI & OKR centric methodology: generate team consciousness about the need of results measured by important metrics
- Excel in hands-on vendor management and training of new merchant features or products
- Act as an ambassador of Uber Eats’ mission, brand, and product
- Proactively maintain communication channels with prospects via email, phone, and face-to-face meetings
Basic Qualifications
- At least 1 year of experience in sales, operations, account management, or similar functions
Preferred Qualifications
- Outstanding work ethic and attention to detail
- Willingness to roll up your sleeves, and get in the weeds with our highest value partners
- Excellent communication
- Strong critical thinking ability
- Ability to clearly frame a value proposition and ask the right questions to be able to overcome objections to gain commitment from your clients
- Proficiency in Salesforce and Excel
US&C Agency Solutions Partner, Uber Advertising
About the job
About The Role
The Agency Team focuses on enabling and empowering agencies to excel across Uber Advertising’s platform in service to our mutual advertisers. You will have direct input and impact, both internally and externally as we achieve surpass goals set for the business.
You will be responsible for supporting the Agency Team operationally as we further mature our practice internally and accelerate our presence externally amongst top holding companies.
- Establish Uber Advertising as an indispensable partner to the largest agency holding companies
- Contribute to strategic, long-term partnerships with our agency partners
- Operate as a cross-functional partner with product, operations, sales, marketing and measurement to plan and execute the Agency Team’s go-to-market strategy and track performance
What You’ll Do
- Become a product expert on Uber’s advertising solutions, existing and new, in order to help agencies deliver their best work for our mutual advertisers
- Develop and/or support processes for scaled education, training and/or communication to agencies (office hours, etc.)
- Establish and maintain processes for revenue tracking and attainment
- Contribute to content development, narratives, and materials for agencies
- Support all aspects of agency joint-business-plans and partnerships (go-to-market playbooks, support with managing deal-points internally, etc.)
- Employ critical thinking and creative problem-solving skills to navigate relationships and establish solutions
- Be ready to wear many hats to build our business and jump in to help your broader teammates when the need arises
Basic Qualificaitons
- 4+ years full time experience, preferrablly working in agency or platform/ publisher sales (sales, product marketing, etc.)
Preferred Qualifications
- Proven track record as a critical partner in building and maintaining a multi-million dollar advertising business
- Embodies and promotes the values of Uber
- Product proficiency and communication skills
- Excellent account/project management and organizational skills
- Speed, resourcefulness, and a go-getter mentality. You are comfortable working in a fast-paced environment and navigating ambiguity.
- Previous experience working with agencies to support partnership plans and grow business
- Previous experience working as cross-functional partner on go-to-market opportunities (sales, product, marketing, measurement)
- Can easily manage data to understand insights and performance, and make recommendations from findings
- You’re an advocate for progress, you lean into diversity and have extended yourself to advance our industry
For New York, NY-based roles: The base salary range for this role is USD$98,000 per year – USD$109,000 per year. You will be eligible to participate in Uber’s bonus program, and may be offered sales bonuses & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
City Manager
About the job
About The Role
The California Expansion (CAXP) team is looking for a City Manager to lead the city of San Diego where we have a big opportunity to grow. The role will be based in our Culver City office.
In this role, the individual will manage a team of Sellers and Account Managers who are responsible for acquiring and growing top merchants in their market.
The role offers the opportunity to have a meaningful impact on the organization, the individual is responsible for making commercial decisions to help us against our goal of winning selection street by street and geo by geo.
City Managers own the results of all sides of the marketplace – not just selection but also experience and the role expectations is 80% commercial work and 20% Ops work (bringing the strategy to a local execution).
What You’ll Do
- Lead Acquisition – Engage directly and through your team with local restaurants and influencers, and understand which brands are key for us to unlock. Staying informed on restaurant trends is key to success in this role, and you will instruct, follow-up and coach your team in the following:
- Pipeline Management
- Lead Allocation & Prioritization
- Customer Facing Time Follow-up
- Consistent Delivering expected/beyond Quota targets.
- Lead Growth – Drive merchant revenue and value on Uber Eats through deepening our partnerships with them, leveraging Uber Eats tools such as marketing and product adoption, as well as new and innovative initiatives. And you will instruct, follow up and coach your team in the following:
- BoB Management
- Upselling marketing tools
- Increase Memberships Penetration.
- Client Facing Time & Deliverables (QBRs)
- Team management – Manage a team of skilled individual contributors that work to retain and grow our Restaurant Partners, while taking a people-first approach to support development opportunities for members of the team.
- Stakeholder Management – Work cross-functionally with our Sales, Product, Operations & Analytics teams to improve the Restaurant partner’s experience and achieve revenue targets.
- Localizing Strategy – Work with the LT team across the CA&PNW org to devise and execute the overall strategy for retaining and growing our SMB restaurant partner base.
Basic Qualifications
- +4 years of experience within the Account Management or Sales
- Previous experience on Client Facing Roles or leading teams with client facing roles.
- Previous Stakeholder Management Experience (interaction with +2 other areas)
- Previous Management/Team Lead Experience for at least 6 months
Preferred Qualifications
- Bachelor’s degree
- Extensive track record of call/seller/am coaching, developing people and building high-performing teams.
- Experience being a leader among peers, influencing cross-functional partners and setting an example for others
- Proven track record of leading initiatives, working cross-functionally to achieve goals, and succeeding in a team environment
- An entrepreneurial mindset, passion for building things, working towards a shared goal, and ownership of outcomes
- The ability to use data to tell the story and influence decisions.
- Experience working closely and communicating effectively with diverse set of stakeholders in an ever-changing, rapid growth environment
- Excellent at building and auditing Account Management processes along with analyzing and articulating problems and opportunities
- High EQ and natural interpersonal skills. A connector and expert communicator
For Culver City, CA-based roles: The base salary range for this role is USD$112,000 per year – USD$124,000 per year. You will be eligible to participate in Uber’s bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
