Microsoft Corporation is an American multinational corporation and technology company headquartered in Redmond, Washington. Its best-known software products are the Windows line of operating systems, the Microsoft 365 suite of productivity applications, the Azure cloud computing platform, and the Edge web browser.
Technical Support Engineering
About the job
With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is flexible in that you can work up to 100% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
Qualifications
Required Qualifications:
- Bachelor’s degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
- OR 3+ years of technical support, technical consulting experience, or information technology experience.
- OR equivalent experience
Language Qualification
English Language: fluent in reading, writing and speaking.
- 2+ years prior product/technical support customer facing experience.
- Technical experience and knowledge working in Azure technical support or equivalent technology.
- Technical skills and hands on experience in 2 or more of the following areas: Active Directory, ADFS, SSO configuration, Azure Identity protection, Identity Management, O365 Identity, Azure MFA.
- Experience supporting large and complex geographically distributed enterprise environments with 1000+ users
Experience in one or more of these areas desirable
- Windows System Administration, Certificates, PKI, DNS, Networking, Virtualization, PowerShell scripting.
- OS Internals concepts, load balancing, geo-redundancy, CDN and VPN technologies.
- Strong Experience in Active Directory Services (including ADS, Group Policies, FSMO Roles, DNS Zones, Replications etc.)
- Exposure to cloud technologies like Azure (Identity management) and ADFS.
- Azure / Azure Active Directory hands on and troubleshooting experience.
- Azure 533 certification preferred.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Sr Specialist , FLW GBB
About the job
The Modern Workplace FLW Global Black Belt (MW FLW GBB), based within the Asia time zone, is a distinguished business and technical leadership role dedicated to driving comprehensive sales execution for FLW Solutions with a focus on seat growth and revenue in strategic solution domains. This position presents a unique chance to be an integral part of a team shaping the go-to-market strategy, In this capacity, you will be pivotal in identifying, qualifying, owning, and closing opportunities for Frontline Solutions, necessitating coordinated efforts across Modern Workplace resources, including field, services, and engineering teams.
Responsibilities
Be the Modern Work Frontline Solutions opportunity owner and expert for your assigned set of accounts or Business Area
- Serve as the “Subject Matter Expert” in the identified territory to advocate for the value of Frontline offering with the territory field sellers and their management.
- Spearhead and cultivate the expansion of Frontline user acquisitions within designated accounts/area, strategically setting and surpassing monthly sales projections.
- Delivering customer business transformation and success through accelerated adoption and usage, resulting in documented customer references such a written/video case study, Video references that can be leveraged in future sales engagements.
Be the interface to the customer and orchestrate a V-team of resources to solve customer problems.
- Identify customer business challenges and bring them to agreement on the business value of the Frontline solution – including detailed relevant Business Decision Makers & Industry use cases, financial analysis such as Total Cost of Ownership & Return on Investment.
- Foster and expand Microsoft’s relationships with Customer Business Decision Makers and lead the sales team to overcome blockers to evaluation, contracting, deployment, and usage.
Be the interface to the corporate team (Engineering, Marketing, Modern Workplace) to share customer and sales insights.
- Establish a rhythm with the Time Leadership, corporate team to provide customer and sales insights Identify sales blockers and partners with the corporate team to recommend potential resolutions.
Qualifications
Experiences Required: key experiences, skills, and knowledge:
- Strategic Insight & Execution: Recognize key market trends and derive deep customer insights to craft future propositions. Collaborate with stakeholders to refine sales strategies and navigate complex opportunities. Tailor messaging to fit customer feedback, Frontline solutions, and the competitive landscape.
- Technical Acumen: Comprehend relevant cloud technologies and deepen knowledge on Frontline & Microsoft Modern Workplace and Cloud solutions.
- Performance Orientation: Manage multiple initiatives with clear prioritization. Exhibit a high drive, determination, and ability to outperform in a competitive setting.
- Collaboration: Foster relationships with Microsoft’s corporate and field teams, marketing, partners, and more. Prioritize team results and leverage best practices.
- Growth Mindset: Proactively address challenges in growing businesses with a positive approach to problem-solving and a focus on continuous learning.
Education & Experience
- BS/BA degree or M.Sc/MBA is required either in technical or business field.
- 10+ years of Experience in Sales or Consulting experience
- Additional training in sales, business or marketing preferred.
- Extensive years of relevant experience in the solution sales or solution/ technical leadership roles, preferably in the sales/customer and partner interface.
Technical Program Manager Internship Opportunities
Responsibilities
- Defining Product Architecture: Identifying integrated solutions for technical needs across areas such as scale, build out, capacity, performance, etc.
- Defining and Executing Product Strategy: Develop technical understanding of the underlying platform, gaps and opportunities, gather requirements to drive the vision, strategy and KPIs (Key Performance Indicators).
- Building and Evolving the Product: Build understanding of business scenarios and technical complexities – to motivate & drive design improvements and increase applicability & platform reliability .
Qualifications
Required Qualifications:
- Currently pursuing a Bachelor’s Degree .
- Must have at least one semester/term of school remaining following the completion of the internship
- Ability to demonstrate understanding of computer science fundamentals that affect code implementation and customer experience.
- Some experience building software or technology for customers beyond the classroom environment is preferred.
- Demonstrated ability in feature design and feasibility.
- Strong problem-solving and analytical skills, combined with a strategic orientation.
- Exceptional communication and collaboration skills, particularly in working with remote teams.
- Demonstrated leadership and exceptional cross-team skills.
Preferred Qualifications
- 1+ year(s) experience managing cross-functional and/or cross-team projects .
- 1+ year(s) experience reading and/or writing code (e.g., sample documentation, product demos) .
Solution Area Specialists INTERN
Responsibilities
- Positions Microsoft solutions in competitive landscape through research and collaboration utilizing industry expertise to differentiate Microsoft solutions.
- Reaches out to peers and senior team members within the subsidiary to gain technical knowledge in a solution area.
- Learns how Microsoft’s 3-cloud-platform can enable digital transformation areas. Supports team members on digital transformation opportunities in an assigned area by applying established processes and activities.
- Identifies market and customer needs and collaborates with internal teams to devise solutions to meet those needs.
- Develops and manages pipeline for territory and forecasts resource needs.
- Meets with customers on site to deepen relationships and solution development.
Qualifications
- Currently pursuing Master of Business Administration (MBA) degree
- Must have at least one additional quarter/term of school remaining following the completion of the internship
Preferred Qualifications (PQs)
- 2+ years solution or services sales experience
Product Design Intern Opportunities
As a Design Intern at India Development Center (IDC), you will have the opportunity to work closely with product teams to produce world-class, and delightful design solutions in line with our business goals and with the intention of enabling the best possible experience for our users.
At Microsoft, Interns work on real-world projects in collaboration with teams across the world, while having fun along the way. You’ll be empowered to build community, explore your passions and achieve your goals. This is your chance to bring your solutions and ideas to life while working on cutting-edge technology.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- Contribute to visual designs from concept to delivery. Create wireframes, journey maps, user jobs and scenarios, task flows, and personas in support of interaction designs for hardware and/or software-based experiences
- Focus on end-to-end user experiences, empathizing and balancing experiences with business and technical tradeoffs.
- Contribute to broader design system, increasing its adoption and consistent usage.
- Drive cross-team collaboration with the world’s best UX researchers, program managers, product planners and developers from the early stages of planning through implementation.
- Research and analyze customer feedback for incorporation into product enhancements, new product designs, and overall design language and strategy.
- Produce and validate product design specifications and production requirements.
- Negotiate design solutions in relation to business goals.
Qualifications
Required Qualifications
- Currently pursuing a Bachelor’s Degree in Design- Visual Communication, Interaction Design, User Experience Design or related field.
- Must have at least 1 semester/term remaining following the completion of the internship.
Additional Qualifications
- A portfolio showcasing creative thinking, proficiency in translating research insights into great product experiences, and reflecting the synthesis of good visual & interaction design principles.
- Strong problem-solving skills and a command of interaction and visual design capabilities.
- Knowledge of methods for gathering and analyzing UX research data.
- User-centric approach to design and an understanding of how to apply research insights into design.
