Agilent is a leader in life sciences, diagnostics and applied chemical markets. The company provides laboratories worldwide with instruments, services, consumables, applications and expertise, enabling customers to gain the insights they seek.
Customer Service Admin
Job Description
We are looking for a motivated and team focused Customer Service Admin who will be a part of a fast paced, diverse, work environment where you take ownership of your work while collaborating closely with your team and internal and external partners! In this job you will support customers and teammates while collaborating with a global internal team. This is a Customer Service environment that requires excellent communication, and organization skills.
As a member of the Consumables Customer Service Team, you take responsibility for providing an exceptional customer service experience focused on first contact resolution.
Responsibilities:
- Handle a high volume of phone calls, chats, and emails in Call Center environment.
- Solve problems of limited scope and complexity, taking ownership of customer issues and resolutions.
- Place phone and written customer orders.
- Grow and maintain customer relationships.
- Ensure the highest level of customer service and satisfaction.
- Research Billing and Invoice Inquiries as well as disputes.
- Adopt/apply Continuous Improvement’ mindset by identifying improvement opportunities and driving implementation.
- Positively handle customer service environment challenges.
- Cross-training to learn and perform additional activities as business needs dictate.
Qualifications
- Associate/ bachelor’s degree or a combination of education and work experience
- 2+ years of customer service experience and a strong interest in working directly with customers
- Proficient in Microsoft suite to include Outlook, Excel, Word, PowerPoint
- SAP/CRM experience preferred
- Positive attitude and strong interpersonal skills
- Able to establish and maintain strong relationships
- Time management and organizational skills
- Sound judgement
This is an hourly hybrid onsite position that requires flexibility in work schedule, occasional overtime, and the ability to work late the last working day of each month.
Additional Details
This job has a full time weekly schedule. Applications for this job will be accepted until at least November 9, 2024 or until the job is no longer posted.
The full-time equivalent pay range for this position is $20.77 – $32.45/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations
Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.
IDO Project Manager
Job Description
- Manages the relationships, business plan and sales volume of a group of channel partners, including sales activities, marketing, advertising, sales promotions, training and other channel-related support.
- Responsible for the managing either of a list of channel partners and/or a partner in a given geography.
- Responsible for the channel quota development, as well as the partners’ and end users’ satisfaction.
- Interprets channel partner needs and works to meet those needs; identifies potential business opportunities and collaborates with channel partner to generate growth.
- Channel partners may be: Value Added Resellers, Original Equipment Manufacturers, Value Added Distributors, and Federal Resellers.
- Entry level individuals may have their own accounts, or work on a team, and may have a small quota or territory.
Qualifications
- Bachelor’s or Master’s Degree or equivalent.
- Post-graduate, certification, and/or license may be required.
- Bilingual would be a plus
- Requires minimal to no prior relevant work experience.
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely.
Assembler – 2nd Shift
Agilent Technologies Magnis packaging team is looking for a motivated individual to assist with day-to-day operations. Our site is located in Cedar Creek TX. A strong manufacturing background with knowledge of 5S and continuous improvement practices are ideal. This team member will assist the Magnis packaging team with all operations throughout the department. These duties will consist of helping with general organization and housekeeping, verification of label accuracy, manually packing components into sub kits and then final kits, aiding in the operation of laser scribing machines, and other duties as required.
Want to bring your skills and experience to work in a progressive, dynamic environment? This is your opportunity. You’ll join the team in Process/Production, setting up and operating fabrication processes and equipment, fabricating, assembling and testing assemblies and products.
Principal Duties:
- Receives and processes jobs from the warehouse.
- Manually assembles products.
- Wears proper safety equipment.
- Seals containers and prepares and affixes product identification labels to containers.
- Properly packs all jobs assigned to P&F.
- Works with different temperature requirements.
- Room temperature
- -20 degrees
- -80 degrees
- Dry ice
- Room temperature
- Maintains production records.
- Monitors product for proper temperature.
- General housekeeping.
- Operates semiautomated labeling machines.
- Assembles kit boxes.
- Aids in liquid handling procedures.
- Maintains stock inventories.
- Basic Math skills could be involved or utilized on the job
Note: This is a 2nd shift position. 3:30 PM – 12:00 AM M-F. Some overtime may be required.
Qualifications
- May require some higher education or specialized training/certification, or equivalent combination of education and experience
- 1+ year of relevant experience with liquid handling automation preferred
- Manufacturing background is helpful
- Basic Math and computer skills needed
- Troubleshooting /problem-solving skills
Digital Media Traffic Lead
Job Description
Are you passionate about digital marketing and project management? Join our high-performing team as a Digital Media Traffic Lead! In this role, you’ll support a talented group of Subject Matter Experts (SMEs) in the ever-evolving digital media landscape. You’ll have the opportunity to learn and grow in the exciting areas of social media, search engine optimization (SEO and SEM), and display advertising. If you thrive in a fast-paced environment and have a knack for organization and detail, this is the perfect role for you!
Job Description: The Digital Media Traffic Lead is in charge of managing digital media projects from conception to completion. This involves planning, delegating, tracking, reviewing, and delivering results. The Traffic Lead needs to ensure the Service Level Agreement (SLA) of both business partners and the Digital Media team is applied, with the key objective of ensuring all necessary project deliverables are completed and handed over on time and on budget. Additionally, the Traffic Lead must ensure the project aligns with the business goals and original request of the business partner.
Key Responsibilities:
- Perform initial review of the campaign request and ensure all elements are provided.
- Create the main project template in Asana and assign campaign execution tasks to Media SMEs based on the requirements.
- Manage campaign setup, budget entries, and Campaign Request Form (CRF) updates in QuickBase.
- Serve as the main contact for CRF and budget process queries.
- Handle campaign and budget continuations, adhering to budget and campaign deadlines.
- Project manage Tier 1 media plans, ensuring efficiency and ROI.
- Track project status, timelines, and budget execution, and provide support to the SMEs to ensure the project progresses as planned.
- Collaborate with the digital media team to provide budget updates and create monthly reports on project status.
Location: This role can be hybrid or remote, with a preference for candidates located close to our Agilent site in Little Falls, Delaware, or at one of our main offices in Europe.
Qualifications
Qualifications:
- Bachelor’s degree in marketing, communications, or a related field.
- 3+ years of experience in digital media or project management.
- Proficiency in project management tools (e.g., Asana, QuickBase).
Preferred:
- Strong organizational and multitasking skills.
- Excellent time management.
- Ability to simplify complex workflows.
- Excellent communication and interpersonal abilities.
- Ability to work collaboratively with cross-functional teams.
- Attention to detail and accountability.
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely.
Field Service Engineer
Job Description
Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work.
As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key. Applying your communication skills, creativity and can-do attitude is essential. The ability to help with solving customer problems and a commitment to deliver the highest-levels of customer service is how you will build customer success.
This position will be focused primarily on LC and LCMS products. Prior experience with Agilent LC and LCMS preferred.
Your Role:
- You will be responsible for supporting our customers with on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions. Our varied product lines include hardware, software and networking products as well as operating systems.
- Installs and optimizes hardware/software/network products and configurations at customer sites.
- Diagnoses and resolves product performance problems.
- Performs maintenance and repairs.
- Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
- Proactively responds to potential equipment issues to prevent unplanned interruption of customers’ business.
- Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
- Train other field engineers and customers in the solutions.
Qualifications
- Bachelor’s or Master’s Degree within the science field – e.g. chemistry, analytical chemistry biochemistry, biotechnology or similar
- 4+ years of experience in a service role or 8+ experience as an end user preferred
- Experience with troubleshooting and problem solving
- Experience with the Agilent solutions is desired but not essential
- Verbal and written communication is clear, respectful and timely
- You enjoy travelling and visiting customers
