With high-quality clinker, exceptional blast furnace slag with a high glass content, gypsum free of harmful elements, and the ideal PSD (Particle Size Distribution), UltraTech Premium’s composition maintains its unrivalled performance year after year.
Lead Cust Centricity & Success- Mumbai UTCL
About the job
Job Purpose
Supporting to build a Customer Centricity function, creating unique business projects aligned with the company’s strategy and based on customer insights, and leading Key Account strategy to establish the organization as an industry leader. Enhance gathering customer feedback through the Mission Happiness initiative and managing sales and collections for continuous business growth.
Job Context & Major Challenges
UltraTech Cement is the largest cement manufacturer in India with an installed capacity of about 100 million+ tonnes. The company has production facilities in multiple locations spread across the country and has plans to grow further than acquisition and green field expansion. The market has strong regional players in each Zone and has strong brand competition.
With the scale of operations of the organisation, while the zonal & regional teams are custodian of the business and other related aspects, there is a need to have a centralised function for establishing execution strategies for sales and SOB growth in each of the identifying new business opportunites, planning, project tracking, operational strategy, driving standardised Consumer experience, hold all data/MIS together for tracking business performance to National Head Key Accounts.
To build market & consumer insights, we need a central team to drive the market information to be built into the business strategy, driving mission happiness and customer loyalty for enhanced business results & make the planning more robust.
Challenges –
- To support Head Customer Centricity and Success and Senior leadership across verticals by translating insights into relevant strategies, opportunities & value propositions, & articulate implications on the brand, product, technology, processes & thereby overall business results.
- Be the consumer advocate (based on deep insights) in all business decisions by connecting insights with broader business objectives, present findings from extensive ground work to create awareness, implications, and recommend appropriate action steps.
- Help in identifying and connecting the dots between consumer needs and business verticals to create unique value propositions in each line of business.
- Build a culture of insights where consumer insights are considered as essential part of the solution design & would ultimately lead to better experience & hence more business.
- Customize Design & Implement Key Accounts management as per KAM Gold Standard.
Key Result Areas
KRA (Accountabilities) (Max 1325 Characters)Supporting Actions (Max 1325 Characters)
KRA1 Consumer insight projects 1. Supporting Head Customer Centricity and Succes to identify key areas where consumer insights work can add maximum value
- Designing methodology for insight generation and research and aligning with Head of the business
- Seeking out and engaging best appropriate partners along with Head Customer Centricity and Succes
- Identifying consumer insights and develop processes & work closely with the business teams
KRA2 Market Strategy & Intelligence 1. Utilize external & internal resources to understand inner workings of the industry
- Analyze sector wise trends to devise best strategy to tackle challenges faced, achieve aggressive growth
- Driving key account specific growth strategies and approaches
- Work closely with Head Customer Centricity and Success and Zonal teams to execute projects, get feedback and optimize the approach
- Use insights generated through all the customer centricity projects and assist formulating regional, zonal and national marketing & sales strategy
- Design & development of new market intelligence tools
- Integration of field market intelligence tool into SFA
- Generate insights through analyzing best practices across industries, develop adoption strategies
- Study the overall delivery process and customer management processes of competitors, provide insights for improving our competitiveness in the market
KRA3 BUSINESS PROJECTS 1. Closely work with the concerned teams to drive Customer centricity projects aimed at achieving higher business routed through customer delight – coordinate the rollout & execution of such projects across verticals
- Conduct market/consumer researches time to time /requirement based for in-depth understanding for market penetration, category expansion or market expansion – as & when required
- Work with internal resources and third parties/vendors for the flawless execution of projects to drive customer centricity & provide solutions.
- Help and support in identify new opportunities/gaps in existing processes, assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility, resource availability and allocation
- Analyze project and data to generate fresher insights, trends, etc. which can be utilized / worked upon to drive incremental revenue or cut cost.
KRA4 Digitization
& Automation 1. Lead digital adoption focused on driving customer centricity
- Identify existing processes & new areas where automation can be done to increase revenue/cut cost/save time such as development of outstanding alerts for PRMs, CRMs & SPs
- Standardize reports & reporting process to save efforts & time of PRM/CRM/MIS. Utilizing & improving tools like CIS and develop new tools such as LMR(Tableau)
- Design, develop & lead automation projects in coordination with all the stakeholders
- Develop & promote usage of SFA for Key Accounts
- Building analytics and driving digitization in Key Accounts
- Work closely with IT team, Logistics team & Commercial team to ensure effective implementation of digitization projects like SFA, Tableau, CRM & others
KRA5 Building consumer insights and Market Research 1. Scan environment for best-in class organizations/ partners for key insight work as well as best and most relevant methods
- Conduct market researches from time to time to identify changing customer preference
KRA6 MISSION HAPPINESS & SUCCESS 1. Driving mission happiness and customer loyalty for Key Accounts & RMC – build a self-sustaining model going forward for enhanced business results
- Conduct, Lead Huddles across zones, regions & PMOs at HO to ensure sustenance of MH + monitor the actions & business impact
- Maintain Spoc engagement & drive initiatives to achieve customer delight & success
- Closely working with the Sales & marketing teams, meeting with the clients on a regular basis to understand process, business issues, identify opportunities to enhance business & then develop/co-create plans with the concerned team members
Desired Skills and Experience
Sales & Marketing Skills, Key Account Management, Customer centricity
SH IT – Mobile Applications
About the job
- Identify improvement opportunities and enhancements in existing applications: Understand product roadmap to ensure adequate measures before it reaches end of life and also to review new functionalities which may be required for own business. Identifying improvement areas by understanding gained from market and partners. Along with BRM, Application Manager and team, develop improvement roadmap for designated application / technology Assist BA to understand details of related function and Module. Design, develop, test and deliver new business scenarios. Getting Audit observations closed after necessary corrections.
- Contribution towards projects implementation: Contribution towards solution / technology designing. Work with Project Manager on resource utilisation plan without compromising project deliverables and support SLAs Identify and attach resources to projects as well as support demands Plan and execute knowledge transfer from projects to support teams Ensure service readiness (for support), implementation and UAT for new projects and Regression Testing Support change management during implementation of new projects, if required.
- Process standardization, drive usage Work with SMEs/ FHs to drive standardization of processes, data, controls and reports Analyse usage of IT systems and work with FHs and BRM team to improve usage Planning and getting executed training and re training sessions for application.
- SLA management Ensure that SLAs are maintained by the team Seek regular updates from team and Helpdesk on incidents logged for respective application Handle cases of non compliance to SLAs Identify and resolve recurring issues Get required changes done in applications / technology to address raised issues. Driving and Ensuring application Patch upgrades are maintained to latest required levels.
- Audit compliances. Proactively beef up/ align system for internal, Statutory and control related compliance requirements. Proactively ensuring no critical Audit observations and NCs are raised for the concerned applications.
Desired Skills and Experience
Application Development, Project management, application support
Plant In-Charge QC (Pan India)
About the job
Job Purpose
Job Purpose Description
Job Context & Major Challenges
The RMC Industry is highly fragmented and very competitive. As a major RMC player we face competition from other organized players and local players which makes superior service delivery along with quality products important for good margins. There is huge growth in infrastructure which opens up opportunities for setting up commercial and dedicated plants. The plant and its resources need to be cost effective with focus on maximizing capacity utilization. This makes it imperative for each plant to be efficient and profitable. The plant employees need to be focused and deliver high performance in each of their KRAs and accountabilities.
Key Result Areas
KRA (Accountabilities) (Max 1325 Characters)Supporting Actions (Max 1325 Characters)
KRA1 Business Development
- (A) Conducting demos for VAC products to clients to help them understand their functionality
KRA2 Customer Feedback
- (R) Resolve day to day customer grievances related to cracks, workability, slump control, pumping issues cube failures etc. and take corrective and preventive actions based on site feedback
- (R) Visit customer/ site periodically to gather feedback and identify areas of concern
KRA3 Customer Management
- (R) Provide detailed mix design calculation, physical and chemical analysis of raw material to customer as and when required
KRA4 Maintenance Management
- (A) Ensure the upkeep of the quality control labs with proper product display and availability of relevant BIS codes
- (R,A) Ensure calibration of instruments is done before due date
KRA5 MIS
- (R) Conduct physical stock measurement and reconciliation
- (R,A) Maintain all the quality records on Labsys and update as per QCI and ISO. Maintain records related to calibration of all testing equipment
KRA6 Planning & Budgeting
- (R) Prepare, consolidate and analyze Plant plan and budget
KRA7 Product Development
- (R) Generate mix and competitor data at plant level for further analysis
- (R,A) Arrive at the mix design as per customer’s requirements
KRA8 Product Testing
- (A) Conduct testing of cubes of concrete to check if they are as per the Quality Standards
- (R) Conduct statistical analysis of cubes strength results and monitoring performance of the products
- (R) Conduct trials for VAC Products to check various functional parameters
- (R,A) Check the quality of the raw material to ensure adherence to desired standards and specifications. Reject the material that does not match the required specifications
- (R,A) Collaborate with third party testing for the cubes as and when required
- (R,A) Undertake trials for performance/ dosage of different admixtures, other special materials and routine products to ensure quality parameters are met
KRA9 Production Execution
- (R) Ensure VAC orders to each plant are executed in time and as per required specifications
- (R) Track the standard deviation of the produced batch to ensure quality of concrete is within permissible limits and take corrective measures
- (R,A) Ensure workability and cohesiveness of concrete at plant and at pouring site
- (R,A) Implement moisture corrections during production
- (R,A) Monitor the right dosage/ admixture at batching plants during production
Desired Skills and Experience
Quality Control (QC),Concrete Testing,Team leader,Quality Management
PF Environment
About the job
- Managing Environment as per the statutory requirement – Filling Monthly, Quarterly, Half yearly and Annual return, preparing application for statutory approvals, liasioning with statutory bodies and managing of waste and disposal
- Environment System Management – Ensure documentation and execution of environment management system and handling of statutory audit and implementation of action plans.
- Cost management – Carry out all the environmental activities within the planned budget for the year
- Environmental Audit – Support in ensuring timely safety audit, risk analysis by internal and external experts and recommendations compliance of various safety studies
- Liaison – Liaison with government agencies and consultants & certification bodies, discuss latest development, ensure compliance of legal requirements and coordinate for measurement & compilation of data.
Desired Skills and Experience
Statutory Compliance, Legal, SAP
