Accenture India Private Limited is a Non-govt company, incorporated on 25 Apr, 1991. It’s a private unlisted company and is classified as company limited by shares’. Company’s authorized capital stands at Rs 120.0 lakhs and has 92.09167% paid-up capital which is Rs 110.51 lakhs.

Customer Contact Comms Associate

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. Customer Operations – Voice – Help desk role – ticket resolution The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers. The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents. They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.

What are we looking for?

• Adaptable and flexible
• Ability to perform under pressure
• Problem-solving skills
• Detail orientation
• Ability to establish strong client relationship Roles and Responsibilities:
• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your expected interactions are within your own team and direct supervisor
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
• The decisions that you make would impact your own work
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
• Please note that this role may require you to work in rotational shifts
• Dispute Resolution:** – Investigate and resolve customer disputes related to invoices, payments, and credit notes. – Collaborate with internal departments (e.g., Sales, Customer Service, Accounts Receivable) to gather necessary information and resolve issues. – Ensure disputes are documented, tracked, and resolved within agreed timelines.
• Customer Communication:** – Serve as the primary point of contact for customers regarding disputes. – Provide clear and timely communication to customers on dispute status and resolution actions. – Escalate complex disputes to appropriate levels as needed.

Order to Cash Operations Senior Analyst

What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization. You will be part of Sales Order Processing team and help create and update planning orders to be able accurately and timely to track job resources assignment against jobs. You will help upload the required support documentation required for billing and accruals in order to comply with internal and external audit requirements. You will need to reconcile and deliver customer sales orders to ensure that we accurately bill and deliver invoices to our customers for work performed. You will also help review and confirm supporting documentation for completion during the invoicing process; including signed contract (if necessary), sales order, signed field ticket, job log, job summary, and signed work order to ensure correct invoicing process. You will also help in creating and updating customer sales orders to properly document job information in preparation for billing and revenue recognition.

What are we looking for?

• Agility for quick learning
• Problem-solving skills
• Ability to work well in a team Roles and Responsibilities:
• In this role you are required to do analysis and solving of increasingly complex problems
• Your day to day interactions are with peers within Accenture
• You are likely to have some interaction with clients and/or Accenture management
• You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments
• Decisions that are made by you impact your own work and may impact the work of others
• In this role you would be an individual contributor and/or oversee a small work effort and/or team
• Please note that this role may require you to work in rotational shifts

Any Graduation

PPSM Specialist

Roles and Responsibilities:

• In this role you are required to do analysis and solving of moderately complex problems
• May create new solutions, leveraging and, where needed, adapting existing methods and procedures
• The person would require understanding of the strategic direction set by senior management as it relates to team goals
• Primary upward interaction is with direct supervisor
• May interact with peers and/or management levels at a client and/or within Accenture
• Guidance would be provided when determining methods and procedures on new assignments
• Decisions made by you will often impact the team in which they reside
• Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
• Please note that this role may require you to work in rotational shifts

BCom

Service Delivery Ops Senior Analyst

What are we looking for?

• Adaptable and flexible
• Ability to perform under pressure
• Problem-solving skills
• Detail orientation
• Ability to establish strong client relationship Roles and Responsibilities:
• In this role you are required to do analysis and solving of increasingly complex problems
• Your day to day interactions are with peers within Accenture
• You are likely to have some interaction with clients and/or Accenture management
• You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments
• Decisions that are made by you impact your own work and may impact the work of others
• In this role you would be an individual contributor and/or oversee a small work effort and/or team
• Please note that this role may require you to work in rotational shifts
• Dispute Resolution:** – Investigate and resolve customer disputes related to invoices, payments, and credit notes. – Collaborate with internal departments (e.g., Sales, Customer Service, Accounts Receivable) to gather necessary information and resolve issues. – Ensure disputes are documented, tracked, and resolved within agreed timelines.
• Customer Communication:** – Serve as the primary point of contact for customers regarding disputes. – Provide clear and timely communication to customers on dispute status and resolution actions. – Escalate complex disputes to appropriate levels as needed.

BBA,BCom,Any Graduation