Capital One Financial Corporation is an American bank holding company founded on July 21, 1994 and specializing in credit cards, auto loans, banking, and savings accounts, headquartered in Tysons, Virginia with operations primarily in the United States.

Full Time Branch Ambassador – Manhattan (Multiple Locations)

The Reimagined Branch Experience:

Welcome to a new idea in banking. Here at Capital One, we’re redefining how people bank. You see, we believe banking should fit our customers’ everyday lives—not the other way around.

As a Branch Ambassador, you’ll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in our customers’ banking experience. You’ll also perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience. Our rapidly changing tech and financial environment requires Ambassadors who are adaptable and have a growth mindset, in addition to being customer experience-obsessed.  Our Branch team exists to enhance the financial lives of people in the communities we serve. We’re not just looking to fill open positions—we seek outgoing, passionate people who really want to be a part of this whole reimagined banking experience.

Here’s what we’re looking for in you:

• You’re friendly and engaging and can connect with customers. Yep, you’re a people person—whether you’re helping folks with technology challenges, having casual conversation, or simply showing off some of the cool services and products we offer.
• You will be able to reduce customer financial anxiety by helping to determine both personal and business financial needs. You’ll get to pull in experts that can help guide your customers to their financial destination.
• You’re aware of the importance of being compliant when working at a bank. You’ll ensure all, audit and security policies and procedures are followed in accordance with Bank policy and Federal regulations.
• You’ll support customers in all areas of the branch, from the cash handling and service needs, to rotating throughout the branch based on the customer needs.
• The overall retail customer experience is improved with fewer handoffs; every Ambassador is equally “the expert”.
• You’re naturally curious and like to learn. We’ll teach you what Capital One has to offer our customers in products, services and experiences to help guide them in the right direction toward their financial goals.
• You’re digitally savvy. You’ll showcase what’s possible in our physical space and how to easily navigate our mobile and online experience, using the branch’s laptops and iPads. Take an active role in educating customers on other banking channels as well as other products and services.
• Are you a team player? If so, you will have the opportunity to work with an energized team of banking professionals and help inspire your teammates as they inspire you.
• You’ll research and answer customer inquiries with the intent of enhancing customer retention and engagement by leverage various tools and channels to recommend appropriate solutions.
• You’ll be able to travel between branches in assigned local area and support the market that you are assigned.

If you’re nodding along and like what you’re reading, let’s talk.

Basic Qualifications:
– High School Diploma, GED, or Equivalent Certification
– At least 1 year of Retail, Sales or Customer Service experience

– At least 6 months of cash handling experience

Preferred Qualifications:
– Associate’s degree

-2+ years of Retail, Sales, or Banking Experience

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York City:
$51,542 – $51,542 for Branch Ambassador

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One’s recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Principal Associate – Client Development

Capital One Shopping is looking for a Principal Associate to join the Partnerships Team.  You’ll be responsible for partnering with our top merchants to help them succeed leveraging Capital One Shopping’s suite of solutions. In this client-facing role, the team is looking for an individual with sales, data, and strategic account management experience to help integrate and create bespoke solutions for our top merchants. You’ll act as a key liaison between our clients and internal teams.

Key Responsibilities Include:

• Partner with key external stakeholders (merchants, agencies, networks) to help grow and cultivate Capital One Shopping
• Integrate Capital One Shopping’s products and services with our merchant partners
• Leverage data to optimize and grow your book of business
• Teach, support, and train agencies and industry partners on COF Shopping
• Work with Product, Revenue Management, and other key stakeholders to help drive our business
• Drive strategic analysis to support merchant initiatives
• Technical skills (utilizing analytic platforms, APIs, and proprietary tools) are a plus
• Scale up new merchants via education and support
• Demonstrated success leveraging data, analytical and communication skills

An ideal candidate will possess:

• Strong strategic, analytical, and data-analysis skills
• Demonstrated experience and results in strategic client facing (in-person, phone, email) interactions
• Excellent communication skills, both written and verbal
• Experience in identifying, creating, and building strategies to achieve organizational objectives
• Prior experience in taking full ownership of client relationships and the ability to partner with internal stakeholders to create customized solutions for partners
• A strong deference to team culture, collaboration, and open communication

Basic Qualifications:

• Bachelor’s Degree or Military experience
• At least 4 years of experience in a client facing sales or account management role

Preferred Qualifications:

• 5+ years of affiliate, enterprise sales, perform marketing, or account management experience
• Proven track record of managing, selling, and developing relationships with Strategic Merchants
• Experience managing technical integrations
• Demonstrated success selling and managing merchants on sophisticated ad platforms
• Strong data, analytical and communication skills

Capital One is open to hiring a Remote Employee for this opportunity.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Collections Advisor

Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireCollections Advisor

Salary of £27,000

From time to time, our customers have trouble making payments on their credit card account. This might be due to health issues, job loss or even a deeper vulnerability.

As a member of our Collections Team, you’ll be there to help and support our customers in the best possible way.

Using empathy and strong communication skills, you’ll provide exceptional customer service and educate customers on next steps or signposting for further support. Every customer will have different circumstances so you’ll manage each individual situation to help find a suitable outcome for them.

What you’ll do

• Remain customer focused and put them at the centre of every decision
• You’ll get to grips with customers’ financial situations, figuring out their budget and helping them understand what payments are affordable for them.
• Use your judgement when assessing the right outcome for the customer
• Credit can be complicated. You’ll help our customers understand complex information by explaining it in really clear terms.
• Support our customers through a range of challenging and sensitive situations taking into account any vulnerabilities
• You’ll signpost customers to wider support that might be suitable for them, like debt charities or wellbeing organisations. You may also work with these third parties to help put plans in place.

What we’re looking for

• A natural problem solver focused on getting the right outcomes for our customers
• Resilience is key! Whilst this job is incredibly rewarding, it can be difficult at times, particularly when dealing with sensitive situations our customers may be facing.
• A team player that acts with integrity and treats our customers and associates with respect
• We’d love it if you have first-hand experience within the Finance Industry – but don’t worry if not, as this isn’t a deal breaker!
• A great communicator
• A passion for giving the best advice to every customer you speak to through empathy and advocacy

We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve.  We’d love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates.

Senior Associate, Financial Analysis

General Responsibilities include:

• Coordinate and collect data inputs from Financial Analysts across departments, validate data integrity, analyze and summarize key findings, and communicate outputs effectively.
• Maintain an up-to-date understanding of OneStream Planning & Forecasting, including key activities, risks, issues, assumptions, and dependencies
• Own the governance and control of underlying applications supporting the planning processes at Capital One
• Provide timely updates on status, risks, and key developments to stakeholders and POD leadership
• Collaborate within an Agile environment to drive continuous process improvements.
• Handle ad-hoc requests and participate in special projects as needed

Our ideal candidate is a proactive problem-solver with strong strategic thinking and a customer-focused mindset. We seek a team player with excellent communication skills and a positive, results-oriented attitude.

Basic Qualifications:

• Bachelor’s degree or military experience
• At least 1 year of experience in financial analysis, financial systems, accounting, or financial modeling

Preferred Qualifications:

• Chartered Financial Analyst (CFA) or Certified Public Accountant (CPA) license
• 2+ years of experience in financial analysis or financial modeling
• At least 1 year of experience with an EPM tool (e.g., OneStream, Hyperion, or similar software)
• Advanced skills in Microsoft Excel, PowerPoint, or G-Suite
• Experience with SQL and Tableau

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.