The vast distribution reach of PNB together with the global insurance expertise and product range of MetLife makes PNB MetLife a strong and trusted insurance provider.
Client Services Consultant I
Role Value Proposition:
The Client Service Consultant I (CSC I) has overall accountability for the day-to-day administrative service support of multiple Regional Markets Accounts. The CSC I is part of an overall account team tasked with understanding the customers’ needs and wants and focused on delivering group benefit products that meet those needs, along with delivering a service experience that exceeds expectations and makes it easy for customers to do business with MetLife.
Key Responsibilities:
- Overall accountability for: client requests, leads projects, provides clients with alternative solutions, identifies possible plan design alternatives, acts as a liaison between the client and internal MetLife teams.
- Collaborates and acts as a liaison to assist with problem resolution and troubleshooting.
- Provides exceptional customer service to support ongoing customer delivery and client satisfaction.
- Participates in client account audits and strategic planning process.
- Partners with Financial team in completion of client reports; analyzing results and identifying trends.
- Leads and coordinates implementation of the addition of MetLife products on a global basis.
- Participates in strategy meetings, establishes specific processes and reports, reviews contract documents, completes broker agreements, creates process manuals, and inputs and ensures accurate input of data in MetLife systems.
- Maintains awareness and knowledge of MetLife’s and competitors’ products and trends.
- Perform other related duties as assigned or required
Essential Business Experience and Technical Skills:
Required:
- 2+ years of account management and client services experience
- Excellent organizational, interpersonal, and communication skills, both written and verbal.
- Ability to work autonomously and manage time efficiently in order to meet client deadlines.
- Self-motivated to learn more about the business and is proactive in personal development
- Proficiency with Microsoft Excel and PowerPoint
- Ability to balance client expectations with MetLife capabilities
Preferred:
- BS/BA Degree is preferred
- Knowledge of Group Benefits core products- particularly Life, Disability, and/or Dental
- Strong project management skills including problem solving, attention to detail, analytical thinking, and decisiveness.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine’s list of the 2024 “World’s Most Admired Companies”, Fortune World’s 25 Best Workplaces™ for 2024, as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple – to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!
Category Management – Consultant
The Consultant is responsible for facilitating a cross-functional process that leverages category insights to drive value and mitigate risk. Will manage the source-to-pay process for each of the assigned projects. Lead negotiations to obtain the best value and terms for the organization while effectively managing relations with suppliers and business stakeholders.
This is an exciting opportunity to partner with Global Technology Operations (GTO) and suppliers to drive innovation and technology to deliver value to our customers and community.
Success in this role requires problem-solving capabilities and analytical skills. The Consultant is responsible for sourcing and negotiation of IT products and services. You will collaborate closely with various GTO stakeholders, as well as legal and risk partners, in an environment where every contribution is respected and every perspective is heard.
How You’ll Help Us Build a Confident Future (Key Responsibilities)
Lead the sourcing and negotiation process
Create sourcing strategies
Oversee the risk assessment process
Manage sourcing events
Develop category expertise
Coordinate business objectives and requirements
What You Need to Succeed (Required Qualifications)
3-5 years of experience in indirect Procurement \ Supply Chain with a particular focus on IT Procurement and Vendor Management.
Experience in negotiating commercial and business terms with suppliers.
Experience in leading RFx sourcing events
Experience with third-party risk management processes
Experience with market research and benchmarking
Problem-solving capabilities and analytical skills
Proficiency in Microsoft Office Suite, PowerBI, and Procure-to-pay tools, Ariba
A high degree of customer service to stakeholders
Ability to work independently and effectively manage multiple projects at one time.
What Can Give You an Edge (Additional Skills)
Certified Professional Purchaser (CPP) designation / Chartered Institute of Purchasing and Supply (CIPS) or equivalent is a plus.
Experience with sourcing Artificial Intelligence, generative
Quick study – able to gain a fact-based understanding of current supplier base, supplier economics, and major trends in relevant markets.
Dental Product Consultant
Role Value Proposition: In order to sustain our leadership position in market, our dental product must continue to invest in our product offering, networks, features and experience. The Dental Product Consultant job has responsibility and accountability for Dental Product Development initiatives as well ongoing subject matter support for our internal partners. The role will support profitable growth targets in key market segments as well as improve customer experience, Drive Engagement, Simplify Processes and Expand our network. The position and team serve as product subject matter experts and is involved in industry related activities.
Key Responsibilities:
- Execute product development and delivery initiatives related to the overall Dental Product Strategy. I.e., new products, features, network initiatives, servicing channels and/or compliance related projects. Ideation through Implementation.
- Responsible for ideation and development of new dental products/solutions which are fit for use and support of existing product portfolio.
- Support agile product development process from backlog refinement, prioritization as well as communication of context and assigning business value.
- Execute and support solutions for client specific requests.
- Support and execute market research initiatives.
- Responsibility for business outcomes and steering the ART to develop the right solutions.
Essential Business Experience and Technical Skills:
Required:
- Bachelor’s degree or equivalent experience
- 5+ years of product development experience
- Advanced knowledge of group insurance industry, competitive landscape, and keeps abreast of industry trends.
- Expert understanding of the dental market segment
- Excellent planning, organization, and project management skills
Preferred:
- Strong analytical, complex problem solving, decision-making and strong leadership skills.
- Excellent communication – both verbal and written
- Experience working in an agile development methodology.
- Focus on customers, manages performance effectively and inspires a shared vision.
- Ability to work as effective partner at various levels and across many functional areas.
- Proven experience in Agile Development methodology
The salary range for applicants for this position is 81,500 – 125,000.
Financial Consultant I
The Group Benefits (GB) organization is responsible for the strategic direction, growth and management of MetLife’s industry leading U.S. employee benefits business. Our sales force works directly with customers or through brokers, exchanges, and other third parties to distribute our broad range of Group Life, Dental, Vision, Group Disability, Global Services, Total Absence Management, Group Property & Casualty, Accident, Hospital Indemnity, Critical Illness and Legal Plan products and services. GB Sales sells a broad portfolio of insurance solutions to employers and other eligible groups helping to make MetLife the largest provider of group employee benefits in the United States.
Regional Markets provides global benefits sales and solutions to US Based employers with 100- 4,999 employees. Regional Markets offers over 20 products covering the full spectrum of non-medical benefits including dental, vision, life, disability and a robust portfolio of voluntary products, generating approximately +$1B in annual sales. This is a +$4B book of business with 7% market share of a +$52B market. The business serves more than 15,000 US customers, covering approximately 13M employees and their dependents.
Key Responsibilities:
- Overall accountability for the day-to-day financial support of Regional Market clients across multiple platforms and various billing methods:
- Responsible for the development of customer financial reports, including data and trend analysis
- Manages the timely delivery of client billing
- Completes monthly revenue projections and validates data integrity
- Responsible for monitoring the key financial parameters
- Responsible for client billing, reconciliation, and partnering with internal and external contacts to ensure billing is entered accurately and timely
- Participates in client account audits and strategic planning process
- Responsible for reviewing and documenting current financial processes and providing information for internal audits as needed
- Provides financial support to the implementation of new clients, as well as the addition of new products to existing clients
- Prepares historical information for Financial Consulting Services to assist them with the renewal and underwriting
- Maintains an awareness and knowledge of insurance products and industry trends
- Participates in cross-functional project teams designed to support key Regional Market initiatives or to enhance operational effectiveness
- Performs other duties as assigned or required
Essential Business Experience and Technical Skills
Required:
- 1-3 years of relevant experience
- Excellent organizational skills, strong interpersonal skills, and effective communication skills, both written and verbal
- Ability to work autonomously or with others and effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible
- Accounting/math problem solving skills
- Proficient in Microsoft Office software
Preferred:
- Bachelors degree
- Strong project management skills including problem solving, attention to detail, analytical thinking and decisiveness
- General understanding of U.S. economy and employee benefits industry
The salary range for applicants for this position is $46,300 – $78,000.
