Navy Federal Credit Union is an American global credit union headquartered in Vienna, Virginia, chartered and regulated under the authority of the National Credit Union Administration. Navy Federal is the largest natural member credit union in the United States, both in asset size and in membership.
Summer Associate Internship (Collections, Reporting, and Analytics)
Job Description
The Collections Reporting & Analytics team supports the Data and Analytics needs of our business partners for all lending products across Navy Federal. This unique team support a large array of diverse data sets and challenges to provide insights that can help support our membership in difficult times.
The Summer Associate will work with our vast data landscape to help analyze legacy reporting and identify optimization opportunities for current analytics as well identify gaps and create recommendations for new insights to take our analytics to the next level for the business. Areas of focus may include identifying performance indicators within business operations for our front-line counselors or identifying risks and larger economic impacts on our business unit as well as potential data transition projects as we move some of our analytics from on-prem data sources to our cloud warehouse.
The Summer Associate Program is a 12-week internship program beginning in May 2025 and ending in August 2025. Students will work on impactful projects and meaningful work during their internship. To qualify for this position, applicants must be currently pursuing a degree from an accredited college or university and have an anticipated graduation date of December 2025 or later.
Responsibilities
- Retrieve, analyze, and validate data and test accuracy of reported results.
- Analyze and summarize business operations, customer, and/or economic data in order to improve business intelligence, optimize operating effectiveness, and predict business outcomes.
- Collaborate with business operations partners and senior management to conduct needs assessment to support business unit objectives.
- Effectively communicate data outcomes to business stakeholders and leadership
Qualifications
- Currently pursuing a graduate degree in Information Systems, Business Analytics, Data Science, Analytics, or other related degree
- Experience with research, analysis and data validation.
- Experience with large and complex data sets.
- Experience with SQL
- Experience with data visualization (PowerBI, Tableau)
- Knowledge of cloud technologies (Databricks, Microsoft Azure)
- Excellent communication and presentation skills
- Experience working with ambiguous problems.
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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- Forbes® 2024 America’s Best Large Employers
- Forbes® 2023 The Best Employers for New Grads
- Fortune Best Workplaces for Millennials™ 2023
- Fortune Best Workplaces for Women ™ 2023
- Fortune 100 Best Companies to Work For® 2024
- Military Times 2023 Best for Vets Employers
- Newsweek Most Loved Workplaces
- Ripplematch Campus Forward Award – Excellence in Early Career Hiring
- Yello and WayUp Top 100 Internship Programs
From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.
Equal Employment Opportunity: Navy Federal values and celebrates diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.
Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Member Service Representative (Full Time) – Midwest City
To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.
This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.
Responsibilities
- Analyze, research and resolve problems and discrepancies related to member accounts/loans
- Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications
- Counsel current and prospective members about Navy Federal’s products and services
- Ensure cash and other negotiable instruments are handled properly
- Identify opportunities to cross service products and increase product penetration
- Perform platform banking functions
- Assist level I team members
- Understand and comply with federal and other regulations relating to financial products and services
- May assist with Branch Office vault opening, closing and balancing procedures
- May serve as a Branch Office and/or ATM vault custodian
- Perform other duties as assigned
Qualifications
- Ability to work independently and in a team environment
- Working knowledge of savings and checking products, accounts and services
- May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need
- Effective active listening skills to accurately respond to inquiries and account requests
- Effective organizational, planning and time management skills
- Effective research, analytical, and problem solving skills
- Effective skill building effective relationships through rapport, trust, diplomacy and tact
- Effective skill exercising initiative and using good judgment to make sound decisions
- Effective skill maintaining composure in a high production and changing environment
- Effective skill navigating multiple screens and PC applications and adapting to new technologies
- Effective skill performing mathematical calculations and working accurately with numbers
- Effective verbal and written communication skills
Desired Qualifications
- Experience in member/customer service preferably in a call center, retail banking or financial institution
- Experience in working in a credit union environment
Hours: Available Monday – Saturday, hours based on business needs.
Location: 7199 SE 29Th Street Suite 112, Midwest City, Oklahoma 73110
Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
Finance Rotation Program
To offer recent college graduates an opportunity to learn how Finance and Accounting plays a critical role in our business. Rotational program team members will be provided an opportunity to utilize and further develop business knowledge, creative problem-solving abilities, analytical, communication, and technical skills through training targeted, mentoring, and development advising from seasoned leaders to impact their future success to excel in their career development. Provide professional execution of day-to-day tasks and special projects while working within established standards, policies, and procedures. Receive guidance and direction from team and management.
Responsibilities
- Develop financial forecasts and analyze key performance metrics to provide meaningful insight into business trends
- Play a key role in evolving product and strategy decisions by partnering closely with business leaders and enterprise service organizations
- Build influencing skills through partnership with key stakeholders and leadership
- Consolidate business segment performance and financial reporting
- Challenge the way we work with Technology, evaluate new ways of working through experimentation, and leverage new technologies
- Develop proficiency in financial modeling, data and reporting automation, as well as data visualization tools
- Provide support to assigned department, may work on small projects or portions of larger projects
- Assist and collaborate with various levels of staff to accomplish tasks/assignments
- Perform other duties as assigned
Qualifications
- Demonstrated interest in financial management, technology aptitude, and digital learning
- Ability to work in a dynamic, collaborative environment
- Desire for continuous learning as well as diverse experiences and locations
- Strong self-motivation, attention to detail, and awareness to ask questions when needed
- Advanced quantitative, analytical, problem-solving, and conceptual skills
- Advanced interpersonal, leadership, and communication skills
- Advanced database and presentation software skills
- Advanced organizational, planning and time management skills
- Advanced skill maintaining accuracy with attention to detail and meeting deadlines
- Currently has, or is in the process of obtaining, a bachelor’s degree or higher with an expectation that degree will be obtained by August of each year or earlier
Summer Associate Internship (Member Research Strategist)
The Member Research team oversees Navy Federal market research operations, ensuring high quality, effective research to support enterprise objectives and strategic initiatives. We design and implement feedback collection in many ways, using primary and secondary data to deliver integrated member and market insight packages to guide the design and optimization of best-in-class products and services.
The Summer Associate will assist team members in all phases of research project initiation, management, and analysis – including, but not limited to, proposal development, sample and questionnaire design, oversight of data collection and quality check, management and coordination among vendors, data processing, analysis, creation, and final report presentation.
The Summer Associate Program is a 12-week internship program beginning in May 2025 and ending in August 2025. Students will work on impactful projects and meaningful work during their internship. To qualify for this position, applicants must be currently pursuing a degree from an accredited college or university and have an anticipated graduation date of December 2025 or later.
Responsibilities
- Work with team to understand business objectives and design surveys to address research needs.
- Provide input in questionnaire design.
- Program and test surveys in Qualtrics
- Help pull samples and perform sample cleaning.
- Provide support in answering member emails related to surveys.
- Track and help provide incentives to survey respondents.
- Assist team in the preparation of reports by pulling data from cross tabs, creating charts and slides in PowerPoint, populating charts, proofing numbers, etc.
- Perform competitive market research and analysis to support requests from internal clients.
- Through research and analysis, develop a deep understanding of our client base and target markets.
- Perform other duties as assigned.
Qualifications
- Currently pursuing a bachelor’s or master’s degree in Marketing, Business, or other related field (English, Communications, Psychology, etc.) – preference given to candidates working towards a degree in Marketing Research
- Proficiency with Microsoft Excel and statistical software (SPSS)
- Proficiency/working knowledge of Qualtrics.
- Understanding of market research methodologies and data analysis techniques
- Excellent written and verbal communication skills
