Credit Acceptance Corporation is an auto finance company providing automobile loans and other related financial products. The company operates its financial program through a national network of dealer-partners, the automobile dealers participating in the programs.

Customer Service Representative

Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.

Our Operations teams work with our consumers to promote great service, encourage them to bring their accounts current and resolve escalated issues.  Team Members specialize in various segments of the contract life cycle to achieve the highest levels of performance.  We are committed to providing career growth opportunities to our Team Members and we are proud of our record of promoting from within.  Our flexible schedules, casual work environment and culture of having fun make this a Great Place to Work!

About this Position: The purpose of the “Customer Service Representative” position is to . . .

Efficiently and accurately handle calls and assist consumers in building a better financial future by providing personalized solutions to their concerns, answering questions to help them understand their account, and removing barriers to help them make on time payments. We are obsessed with constantly improving the customer experience by showing PRIDE in the work we do, looking for new ways to exceed customer expectations with empathy, sincerity, and a commitment to one call resolution.

• Effectively educate the customer on how to resolve their issue through self-service options and payment options, where applicable.
• Professionally and respectfully provide exceptional customer service during every phone call.
• Ensure the information we depend on to contact and collect from these consumers is accurately maintained.
• Support additional customer service requests (ie: customer call backs, email follow ups, etc.).

Outcomes & Activities:

• Handle Incoming Phone Calls: You will spend up to most of your time on the phone effectively and efficiently handling consumer phone calls assisting with one-time and recurring phone payments.
• Provide exceptional Customer Service: You will leverage the Customer Service Call Quality model to understand how to handle each call in a manner that is respectful and helpful while providing consumers with accurate account information.
• Provide Support: You will handle all consumer requests such as document requests, contract questions and information inquiries.
• Promote Payment Options: You will proactively discuss payment options with no fees and/or lower cost with the customers when there is a fee associated with their payment. Also, offering AutoPay if the customer is calling to make a payment, but not currently enrolled.
• Adhere to Policies/Processes: You will need to remain compliant with our policies, processes and legal guidelines.
• Receive and Act Upon Feedback: You will need to be open to ongoing feedback aimed at improving performance.
• All other duties as assigned by Supervisor (training, workshops etc).
• Regular and predictable attendance as outlined in the Operations attendance policy

Knowledge & Skills:

• Manage your time effectively and adhere to attendance guidelines and complete work tasks in a timely manner.
• Actively listen and have effective communication skills.
• Maintain a positive attitude and tone while addressing a customer’s questions or concerns.
• Seek, retain, and share knowledge to help consumers resolve requests and understand the functions of other departments.
• Problem solver, with an ability to understand, interpret and act on information promptly and effectively.
• Self-driven, motivated to help, and able to perform with minimal supervision in a remote team environment.
• Open and receptive to ongoing feedback aimed at improving performance.
• Intuitive with the ability effectively offer options to better benefit the consumer needs.
• Speak clearly, professionally, and articulately on the telephone.
• Talk and type at the same time (talking with consumers while documenting relevant notes).
• Manage a set work schedule.
• Document account notes clearly and efficiently.
• Work independently in our remote environment and in a virtual team environment.
• Comfortable with repetitive tasks, sit and talk on the phone with a headset for up to 90% of the day.
• Identify basic computer components and assemble/troubleshoot company issued equipment by following both written and verbal instructions
• Operate company issued equipment, which may include a computer, headset, and camera
• Navigate within multiple computer programs simultaneously
• Knowledge of Microsoft Office products such as Outlook and Teams
• Remain compliant with our policies, processes, and legal guidelines.

Requirements:

• High school diploma or GED.
• High speed internet connection with a minimum of 15mbps download speed

Preferred:

• Previous customer service experience in a call center environment.
• Experience in the finance or automotive industry.
• Experience in any position where you had to demonstrate excellent communication skills.

Training & Schedule Requirements:

Training:

• Monday through Friday; 9:00 am – 6:00 pm MT
• Virtual Training will be conducted beginning Monday, January 20th

Schedule:

Monday-Friday between 6am-9pm MT and every other Saturday

*Schedule choices are based on availability

Targeted Compensation: $16.00-$18.00/hour based on experience.
Targeted Bonus: Uncapped monthly bonus potential based on individual performance. The estimated average bonus target for this position is around $800/month.

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Benefits

• Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work

Our Company Values:

To be successful in this role, Team Members need to be:

• Positive by maintaining resiliency and focusing on solutions
• Respectful by collaborating and actively listening
• Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
• Direct by effectively communicating and conveying courage
• Earnest by taking accountability, applying feedback and effectively planning and priority setting

Expectations:

• Remain compliant with our policies processes and legal guidelines
• All other duties as assigned
• Attendance as required by department

Advice!

We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term.  If you are actively looking or starting to explore new opportunities, send us your application!

P.S.

We have great details around our stats, success, history and more.  We’re proud of our culture and are happy to share why – let’s talk!

Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.

Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person’s age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic. all team members demonstrate mutual respect for one another. All qualified applicants will receive consideration for employment without regard to protected characteristics like age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Title Administrator

Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.

Our Operations teams work with our consumers to promote great service, encourage them to bring their accounts current and resolve escalated issues.  Team Members specialize in various segments of the contract life cycle to achieve the highest levels of performance.  We are committed to providing career growth opportunities to our Team Members and we are proud of our record of promoting from within.  Our flexible schedules, casual work environment and culture of having fun make this a Great Place to Work!

About this Position:

• This position will work from home and also require some work onsite at an assigned Southfield, MI office work location.
• Accurately document receipt of titles and file and store titles upon receipt from State DMVs or Dealers.
• Professionally and respectfully communicate with customers to obtain needed documents or information necessary to understand their needs.
• Identify errors on titles and escalate when appropriate.
• Distribute titles to Title Specialists when requested.
• Assist with processing paperwork.
• Mail completed title paperwork.
• Support the teams within the department as needed/requested.

Outcomes & Activities:

• Timely respond and process title related paperwork received via email, mail and fax.
• Accurately enter title information into applicable system(s).
• Accurately store and organize physical titles in the title room
• Pull titles requested by internal departments and provide to Title Specialists for proper distribution.
• Escalate title change requests to Title Specialists.
• Process and mailing title paperwork.
• Identify and escalate any roadblocks to leadership that is preventing the team from meeting the standards of service.
• Remain compliant with our policies, processes and legal guidelines.
• Adhere to Attendance as outlined in the Operations Attendance policy.
• Work onsite at the Credit Acceptance work location.

Requirements:

• High school diploma
• Meet qualifications to become a Notary.
• Experience efficiently and accurately completing forms and/or data entry.

Preferred:

• Experience in the finance or automotive industry.
• Experience with vehicle titles.

Knowledge and Skills:

• Diligent: Conscientious, Organized, Able to multi-task
• Initiative: Analytical, Detail oriented, Intuitive; Identifies improvement opportunities and acts with urgency to fix what’s broken
• Responsible: Takes ownership for his/her own performance and self-development
• Effective: Works independently, Organized, appropriately manages workload
• Clear: Professional and confident Communicator (verbal and written), Active Listener
• Tenacious:  Determined, Decisive, Productive
• Display high levels of attention to detail to ensure work is processed accurately and proper documentations of accounts.
• Show flexibility in addressing the highest priority, time sensitive issues as they are identified by the leadership and ensure business needs are always met.
• Ability to work independently and in a team environment.
• Be open to ongoing feedback aimed at improving performance.

Training & Schedule Requirements:

Training:

• 4 weeks of onsite training
• Monday through Friday: 8am – 5pm EST

Schedule:

• Monday through Friday: 7am-7pm (Flex Schedule – 8 hours)
• 4 days working onsite in Southfield, MI and 1 day working remote

Targeted Compensation: $17.00-$20.25/hour based on experience.

Targeted Bonus: Uncapped monthly bonus potential based on individual performance. The estimated average bonus target for this position is around $300.

Payment Processing Specialist

The Payment Processing Team provides critical services for accurate, timely, and efficient processing of all customer loan payment transactions, loan fees, and adjustments while executing all necessary internal control procedures.

Outcomes and Activities:

• This position will work onsite at an assigned Southfield, Michigan office work location.
• Processing Customer payments: You will spend up to 80% of your time posting customer payments and balancing transactions in OFSLL (Oracle Financial Services Lending and Leasing)
• Maintain working knowledge of prescribed criteria (Service Level Expectations, Compliance requirements, System Constraints, etc.) necessary to accurately post various transaction types to system application
• Provides subject matter expertise related to payment posting application completed in response to requests from internal departments as well as customers and vendors
• Display a strong commitment to providing excellent customer service, including resolving issues timely and influencing the resolution of issues when responsibility falls outside of Department
• Appropriately document account details clearly and efficiently in various required system applications
• Understand and become a subject matter expert of all data systems to research transactional items accurately and urgently as requested
• Follow daily balancing procedures to ensure all transactions processed are accurate and balance to end of day reporting
• Become a subject matter expert to provide appropriate cross functional assistance with all daily transactional work to meet department Service Level Expectations
• Successfully maintain Individual Service Level Standards as measured by Monthly Metrics
• Identify inefficiencies within processes that cause issues and strongly advocate for process improvements
• Support additional ad-hoc requests as appropriate

Knowledge and Skills:

• Professional, personable, and respectful with our internal and external customers
• Remain positive, professional, determined, calm and focused when faced with challenging situations
• Critical thinker and problem solver with an ability to understand and interpret information promptly and effectively, and be capable of out of the box rational
• Organizes and manages time effectively, capable of meeting all deadlines with an adherence to attendance guidelines
• Receptive to ongoing feedback and training aimed at improving performance
• Communicate articulately, effectively, and professionally
• Be comfortable with repetitive tasks including handling various payment methods
• Manage a flexible work schedule
• Manage conflict resolution
• Self-driven and able to successfully work independently and in a team environment
• Manage your time effectively and adhere to attendance guidelines and complete work tasks in a timely manner

Requirements:

• High school diploma
• Banking experience and transactional processing
• Proficient with Microsoft Outlook, Excel, Word
• Experience working in a high volume fast-paced environment
• Operate office equipment (copy machines, fax, telephone, mouse, and keyboard)

Preferred:

• Some college
• Proficient with Microsoft Access

Targeted Compensation: Hourly base pay of $18.50 – $20.50/hr with a competitive quarterly bonus

Bilingual Market Area Manager – Hawthorne, CA

About this Position:

• Market Area Managers work within their assigned geographic territory in the field. Residence within or near this assigned territory is required.

Credit Acceptance offers our team members in the sales department:

• Uncapped earning potential with a base salary and uncapped monthly performance-based commission, total compensation depends on the impact you make in your market
• Quarterly profit sharing, company phone and computer, plus automobile and mileage allowance
• Excellent benefits package beginning day 1 that includes 401(K) match, adoption assistance, tuition reimbursement, comprehensive medical/dental/vision and much more
• Progressive career opportunities as demonstrated by our record of promoting internally
• Flexibility to set your own schedule and manage your own territory, ideal for self-starters
• A dedicated support system including structured and continued training
• Work-life balance with generous PTO beginning on day 1

Who We Are Looking For:

We are looking for driven, consultative, and influential sales professionals to continue to lead our market growth. Our ideal candidate exhibits:

• Motivation to succeed and achieve goals
• Drive to continuously improve oneself and their customers
• Demonstrated sales successes with an established track record of achievement and progression
• Consultative sales experience through a detailed needs analysis, direct communication and a solutions-based mindset

From B2B to finance, our Market Area Managers come from a variety of backgrounds and industries. While not limited to these titles, some of our most successful Market Area Managers come from the following backgrounds:

• Account Managers
• Account Executives
• District Sales & Sales Managers
• Field Sales & Territory Managers
• Area Managers
• Business Development
• Business Managers
• Finance & Insurance (F&I) Managers

Responsibilities:

As a sales representative for Credit Acceptance, you will be provided with continuous training to help you achieve success within your assigned territory. Responsibilities in your area will include:

• Prospecting automotive dealerships to enhance business development outcomes
• Account management & client services to build a strategic and consultative relationship with customers
• Running a territory with entrepreneurial drive and dedication similar to a small business owner

Qualifications:

• Minimum travel of 80% in the market
• Proven track record of success in a competitive sales environment
• Bachelor’s degree or equivalent work experience
• A valid driver’s license, insurance and registration
• Occasional overnight travel, less than 10%

Preferred:

• Knowledge or experience in auto finance or retail operations of automobile dealerships
• Existing relationships with dealers in the defined territory

Targeted Compensation: $120,557 + Monthly Uncapped Commission