Google LLC is an American-based multinational corporation and technology company focusing on online advertising, search engine technology, cloud computing, computer software, quantum computing, e-commerce, consumer electronics, and artificial intelligence.
Nodal Lead, Google Pay
Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 4 years of experience in compliance, risk management, investigation, auditing, legal, or consulting.
Preferred qualifications:
- Experience organizing data and applying business context to improve processes or operations.
- Experience in a regulatory, compliance, or legal role.
- Experience with handling relationships with regulatory bodies, government bodies or any law enforcement agencies.
- Experience with managing a technology solution (e.g., implementation of tools and innovative processes that promote effective, efficient operations, and providing information to the compliance function and leadership).
- Ability to partner with cross-functional teams and influence other teams without direct authority.
- Ability to build relationships with the Law Enforcement Agencies.
About the job
The Google Compliance team makes sure that our business is always consistent with the current financial regulations. Comprised of multitaskers, this team balances Google’s legal and compliance requirements with the dynamic needs of our users and the values of our company. As part of this team, you proactively identify pain points and gaps in existing policy frameworks and find innovative solutions. You develop efficient compliance systems and work with teams to implement these across the organization. You are thorough in all you do and see to it that as Google pursues our next big idea, we always have our bases covered.
In this role, you will be responsible for ensuring that Google’s services stay in continuous compliance with regulations and internal policy requirements. You will have a general working knowledge of the payments landscape in India and regulatory oversight and requirements, along with expertise in managing critical external relationships with regulatory bodies and various law enforcement agencies.
You will primarily support the Principal Nodal Officer for Google Pay and directly engage, where required, with respective regulatory bodies and law enforcement agencies. You will execute and implement adherence to define processes for resolution of complaints escalated to the Nodal office and manage the overall relationship with regulatory bodies such as Banking Ombudsman. You will support the Nodal Office with any process improvement initiatives, policy discussion etc.
Business Operations Analyst
Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 2 years of experience in a management consulting, sales operations or business strategy.
Preferred qualifications:
- Master’s degree or equivalent practical experience.
- Experience using SQL, Pulse, Connect Sales, App Scripts etc., and working with large data sets.
- Knowledge of business strategy, operations, and data to drive insights.
- Ability to lead complex operational and strategic initiatives, with responsibility and independence.
About the job
In this role, you will be responsible for all support, media and technical services for customers big and small across Google’s entire Ad products stack. You will help customers get the most out of Ad and Publisher products and guide them when they need help. You will provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing Ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for large customers. These solutions range from bespoke and customized ones for our top customers to scalable support for customers worldwide.
Responsibilities
- Define project scope, key focus areas, analysis needed to uncover opportunities and drive stakeholder alignment to deliver business impact.
- Drive business insights leveraging data and analysis to inform strategic decisions.
- Build reporting automation/scale solutions to improve operational effect.
- Work with cross-functional stakeholders to deliver on project priorities, drive alignment and enable decision making.
- Communicate findings to executive leadership in the shape of executive-ready presentations and thoughtful facilitation of strategy topics across teams.
Sales Specialist, Google Customer Solutions
Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 3 years of experience in an advertising sales, business development, or online media environment.
Preferred qualifications:
- Experience managing business growth and maintaining client relationships.
- Excellent organization skills, with the ability to work well within a team.
- Excellent communication skills, with the ability to present advertising solutions over the telephone to prospects.
- Interest in sales as well as an interest in working with and educating new advertisers.
About the job
Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google’s key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.
Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers…and we have fun doing it.
Responsibilities
- Prospect clients and identify leads.
- Manage the business pipeline and develop a strategy.
- Present digital marketing solutions, implement ways to expand customers existing accounts, tailor and share performance-enhancing suggestions, and promote other Google products.
- Communicate with customers by phone and email, and in person when needed.
- Prioritize and deliver a positive customer business experience to Google’s advertisers.
Compliance Operations Analyst, Payments Compliance
Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 2 years of experience in compliance, risk management, investigation, auditing, legal, or consulting.
Preferred qualifications:
- Experience organizing data and applying business context to improve processes or operations.
About the job
The Google Payments Compliance team ensures business is done with legitimate entities while adhering to applicable financial regulations. The team promotes a safer digital ecosystem by meeting legal and compliance requirements, upholding company priorities and values, and prioritizing users. As part of the team, you’ll identify and address pain points and gaps in existing processes and identification policies. You will develop and implement efficient verification processes across Google and ensure Google’s innovative pursuits are grounded in promoting a safer digital ecosystem.
Whether it is paying online with Autofill, using tap and pay in stores, or using the Google Pay app, the Payments team at Google is focused on making payments simple, seamless, and secure. In addition to consumer payment technologies, the Payments team also powers the money movement between Google and its consumers and businesses.
Responsibilities
- Conduct root cause analyses, analyze operational data to identify trends and potential issues, and develop action plans to address identified problems.
- Review processes, consult, and appeal decisions to identify areas for improvement to optimize operations.
- Develop and deliver in-person compliance training and communication content.
- Serve as the primary point of contact for customer identification programs escalations from the business process operations teams, investigate and resolve customer identification issues, and escalate to management when necessary.
- Be a product specialist for compliance operations tools, Identify and report bugs to the Engineering team, debug technical issues, and manage access.