Oracle Corporation is an American multinational computer technology company headquartered in Austin, Texas. In 2020, Oracle was the third-largest software company in the world by revenue and market capitalization. In 2023, the company’s seat in Forbes Global 2000 was 80.
Temp Staff
Job Description
| Requirement: Oracle Tax & Treasury PMO – Arabic Language Translator (Contractor) | |
| Title: | Oracle Tax & Treasury PMO – Arabic Language Translator |
| Location: | Bengaluru/Gurgaon. India/Hybrid |
| Estimated duration: | 2 years |
| Hours per week: | Full-time (40 hours/week) |
| Work time zone: | IST (06:00 PM – 3:00 AM) |
| CTC | 12 -13 LPA |
| Detailed Description Oracle is looking for an enthusiastic and motivated Arabic Language Translator (Contractor) to work within the Tax & Treasury Project Management Office (PMO) team in India to facilitate assistance during the Mountain time zone under administrative supervision of the Tax & Treasury PMO Director based out of Denver, United States. | |
| Oracle Tax & Treasury PMO Contractor (Arabic Language Translator) | |
| Qualification & Experience | · BA/BS/BCom/LLB/MBA is a plus. . Certification from recognized institutions in Arabic Language. |
| · Minimum of 2-3 years’ experience in Koran language translator (Finance/Tax/Treasury Domain) | |
| Roles and Responsibilities | · To ensure accurate translation of written and spoken content from Arabic to the English US language and vice versa. |
| · Candidate must provide interpretation services during meetings, conferences, or other events as required. | |
| · Responsible to review translated materials for accuracy, grammar, punctuation, and consistency. | |
| · Maintain strict confidentiality regarding sensitive information and adhere to professional standards of ethics and integrity. | |
| · Stay updated on language trends, terminology, and industry developments to improve translation skills. | |
| · Knowledge of Taxation terminology (LLB candidate preferred). | |
| · Candidate must be having previous experience in translation or interpretation. | |
| · Work closely with team members to understand specific requirements. | |
| · Candidate should able to manage multiple assignments simultaneously and meet tight deadlines. | |
| Preferred Skills | · Excellent Arabic language knowledge with Taxation knowledge. . Mastery in Microsoft Office, and proficiency in Microsoft PowerPoint and related business analysis tools |
| · Strong written and verbal communication skills. |
Career Level – N/A
Responsibilities
| · To ensure accurate translation of written and spoken content from Arabic to the English US language and vice versa. |
| · Candidate must provide interpretation services during meetings, conferences, or other events as required. |
| · Responsible to review translated materials for accuracy, grammar, punctuation, and consistency. |
| · Maintain strict confidentiality regarding sensitive information and adhere to professional standards of ethics and integrity. |
| · Stay updated on language trends, terminology, and industry developments to improve translation skills. |
| · Knowledge of Taxation terminology (LLB candidate preferred). |
| · Candidate must be having previous experience in translation or interpretation. |
| · Work closely with team members to understand specific requirements. |
| · Candidate should able to manage multiple assignments simultaneously and meet tight deadlines. |
Technical Account Representative – Middleware
Job Description
Our customers will measure our contribution to their success based on the value they receive from our services. TAMs are responsible for the overall governance and technical service delivery. They help customers maximize the business value of their Oracle investments, achieving the desired business outcomes while minimizing risk. To do this, TAMs must become trusted advisors to the customer, ensure consistency and quality of deliverables, help customers deliver their IT strategy, overcome challenges and meet business goals, and use leading practices for successful Oracle technology and Cloud deployments and operations. The Services Portfolio includes Managed Services, On-Premise, Hybrid Cloud, Platforms and Databases (IaaaS/IaaS), and Security services that TAMs may manage in full or in part.
Career Level – IC4
Responsibilities
- Develop and Manage the Oracle Customer Relationships by forming long term customer relationships with key customer contacts. Work is non-routine and complex, involving the application of advanced technical/business skills in area of specialization. Provides direction and mentoring to more junior team members. Understand customer’s industry drivers, organization structure and key stakeholders, key projects and goals, and critical success factors as well as technical infrastructure and roadmap.
- Work collaboratively with sales, the delivery teams and customers to identify appropriate solutions.
- Coordinate delivery of Oracle Services, operating as the primary delivery contact to the customer, aiding and facilitating customer communications and activities across other Oracle lines of business.
- Responsible for delivering to the contracted terms, effective and efficient use of Oracle delivery resources, achieving the contract margin and revenue objectives.
- Identify and submit delivery leads for new opportunities and contract renewals.
- Act as a point of contact for any major incidents, responsible for managing communication and customer expectations through resolution.
- Establish and maintain a delivery governance model with the customer at the management and executive levels.
- Perform scope and risk management.
- Contribute to initiatives for Oracle delivery organizational process improvement and tool development.
- Conduct periodic Service Account Planning and Account Reviews.
Renewal Representative I
Drive the renewal of Oracle’s contracts to existing customers.Responsible for timely renewals for small to medium-sized customers in assigned territory. Educate customers on business practices and any associated contractual implications. Ensure customer awareness and understanding of applicable elements of Oracle’s portfolio. Meet productivity expectations on outbound calls for renewals. Manage exceptions for customers with issues that may delay or inhibit renewals. Identify and transfer leads to sales representatives for top-tier opportunities. Accurately forecast business targets and opportunities in territory.0-2 years experience in sales, or related field. Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures.
Career Level – IC1
Responsibilities
Position is located in Colorado Springs.
As a member of Oracle’s Support Organization, you will be responsible for answering inbound customer calls and emails as it pertains to their support renewals. Following up on a subset of renewals in varying sized and customers in an assigned manner. You will educate customers on business practices and any associated contractual implications. Ensure customer awareness and understanding of applicable elements of the Support Portfolio. Manage exceptions for customers with issues that may delay or inhibit renewals. Identify and transfer leads to sales reps for new opportunities. Accurately forecast business targets and opportunities in assigned accounts.
Job Requirements
Duties and tasks are standard with some variation. Excellent customer service skills answering phones and emails. Works independently within defined policies and procedures. Strong attention to detail, organizational skills, and analytical skills. Preferred qualifications: 2 years proven experience and or BA/BS degree preferred. Requires ability to gain acceptance of others in complicated situations. Strong problem solving skills. Demonstrated leadership skills.
What You Will Do
The primary focus of the Support Renewal Representative is to act as a customer liaison for all Premier Support Service’s questions and order quoting and processing. Working in a phone and email system taking the next request as they come in from any Oracle customer regardless of the size. Support Renewal Reps are responsible for ensuring customer’s questions are answered and PO are received and processed for all support renewals. Support Renewal Reps are responsible for driving online quoting and PO acceptance on line by customers as well as driving auto renewal and other customer automation.
Distinguishing Characteristics
Support Renewal Representative has at least one year customer service experience within the software and/or related services industry.
Core characteristics include: Demonstration of strength and confidence in interpersonal communications and diplomacy; Self-motivation and ability to think on one’s feet; Ability to acquire new skills quickly; Effective management of multiple tasks and priorities.
Examples of Duties
- Answering inbound customer service 0800 line calls and emails
- Drives automation through the Oracle store
- Contact customers as required to ensure PO’s are issued prior to expiration, prioritizing communications based on dollar amount and customer need.
- Educates customers on business practices and any associated contractual implications
- Ensures customer awareness and understanding of applicable elements of the Support Portfolio
- Manages exceptions for customers with issues that may delay or inhibit renewals
- Perform contract maintenance as requested by Customers such as contact changes, address/site updates.
- Accurately forecasts business
- Work as a team sharing the workload across the org, regardless of account assignment or comp plan.
- Continual building/refining customer service skills and knowledge
Knowledge and Skills:
Technical:
- Demonstrated ability to learn new and often sophisticated business systems quickly and effectively
- Ability to effectively navigate Oracle and maximize appropriate resources at appropriate times
- Comprehension of the Oracle sales process/cycle and Business Practice policies
- Demonstrated proficiency with e-mail, Word, Excel, Internet and sales systems
- Understands business use of Oracle products, services and future directions
- Knowledge of Oracle applications a plus
Professional:
- Excellent communication and customer service skills
- Takes initiative and uses all available resources
- Excellent research and problem solving skills
- Effectively manages time and priorities to meet service levels
- Self-motivated, focused, and driven to achieve goals
- Exercises judgment, initiative, and discretion when providing solutions to customers
- Able to apply knowledge and make decisions with minimal direction from management
- Projects a positive, and professional image
- Demonstrated ability to meet target dates
- Demonstrated ability to suggest and implement continual improvements
- Demonstrated ability to work in collaboration with others to achieve goals
- Demonstrated ability to learn new concepts quickly and translate them to their job
- Independent and resourceful
- Can handle multiple tasks effectively and can prioritize work to meet aggressive goals
Life at Oracle:
An Oracle career can span industries, roles, countries and cultures, giving you the opportunity to tackle new roles and challenges, while blending work and life. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. To nurture the talent that makes this happen, we work hard to build a vibrant and inspiring workplace that celebrates diverse, hardworking teams where everyone can contribute. We take care of each other, and value giving back to the community. We have flexible work arrangements and offer benefits including generous paid parental leave and comprehensive premium medical insurance.
Qualifications
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from $20.24 to $31.63 per hour; from: $42,100 to $65,800 per annum. May be eligible for equity. Eligible for commission with an estimated pay mix of 80/20.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Product Support Supervisor
As a Team Lead in the Oracle Health Support Services space, you will lead a team of support employees to meet our client commitments. In this role, your responsibilities will include hiring, onboarding, planning, and directing the team’s day-to-day work to achieve operational targets or objectives with contribution to the immediate results for the team or department. You will also be responsible to ensure that operational policies are followed and that business objectives are achieved by focusing on best practices and process improvements. Leadership aspects include consistent and timely training, coaching, guidance and feedback to develop skills of team members and take corrective actions to address poor performers. You will provide input on team staffing and performance decisions for direct reports, and overall supervision of associates on your team. You will also perform administrative duties such as approving timesheets and expenses.
Qualifications
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range: from $27.40 to $60.63 per hour; from $57,000 to $126,100 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
