Axis Bank is the third largest private sector bank in India. The Bank offers the entire spectrum of financial services to customer segments covering Large and Mid-Corporates, MSME, Agriculture and Retail Businesses.

RB – BB, RL & Products: Relationship Manager – Government NPS Inc

Role description

About the Role

•   Responsible for meeting sales targets
•   Conduct presentation for existing Government employees
•   Call and regularly visit for sales calls
•   Retirement planning like Annuity Sales
•   Manage Axis Bank branches assigned and activate the channel partners

Key Responsibilities
•   Responsible for meeting sales targets by daily connecting with the Nodal Officers / employees in Government offices and assist them with the product and performance report under NPS. Guide them with the end-to-end processes by ensuring employee opts for Axis PFM at time of NPS registration.
•   Conduct presentation for existing Government employees and thereby get their existing Govt employees migrate their legacy Pension Funds from other PFM to Axis Pension Fund.
•   Call and regularly visit for sales calls. Gain higher market share of Axis PFM in their respective Nodal offices mapped to them
•   Manage Axis Bank branches assigned and activate the channel partners by training their resources for NPS product and processes. Assist end-to-end to the channel partners and clients for sales closure and servicing under NPS respectively
•   Ensure quality and persistency of business and cross sell products
•   Retirement planning like Annuity Sales
Qualifications

•   Graduate and Post Graduate reputed college / university
Role Proficiencies:
•   Good communication skills and able to conduct presentations
•   Basic understanding of financial products
•   Confident and quick learner
•   Basic knowledge of MS Office – Excel and PPT
#ComeAsYouAre ‘We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply’

Skills

Refer to the Job Description

AxisPhone:Customer Service specialist – Voice

About Axis Phones:

Axis Phones engages with Axis Banks customers and prospects, virtually, through the inbound contact centre to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. Supports sales and operations teams in the day-to-day improvement of transactions and its quality via employee engagement and coaching activities. Keeps a check on any malpractices and defines actions basis severity of incidents. The overall objective is to improve customer engagement leading to superior customer experience with improved productivity and sales effectiveness.

About the Role

The role exists for effectively resolving customer queries or complaints – at the first instance – with excellent customer satisfaction scores and minimum handling time along with cross selling and upselling various products

Key Responsibilities

• Effectively resolving customer queries or complaints – at the first instance – with excellent customer satisfaction scores and minimum call handling time
• Delivering service with requisite courtesy and accuracy,
• Demonstrating complete onus to customers queries / problems,
• Adhering to product and process requirements with nil errors,
• Escalating customer issues to the right internal stakeholders,
• Ensuring process efficiency and effectiveness,
• Complying to service and sales guidelines
• Achieving Call Quality targets and other key performance indicators,
• Cross-sell / upsell products like loans, mortgages, priority / elite accounts, etc.

Qualifications

Optimal qualification for success on the job is:

• Graduate or Postgraduate from a recognized institution
• 2- 5 years of relevant experience

WBCG:GCG – Relationship Manager-Liabilities

Role description

About Wholesale Banking Coverage Group:

The Wholesale Banking Coverage Group (WBCG) focusses on doing business with customers such as the Government, Strategic, large and mid-corporates and the SMEs across industries like Infrastructure, Engineering, Chemicals, Oil& Gas, Metals, textiles etc. The Corporate lending business emphasizes on doing business with higher rated corporates with a focus on garnering a higher share of the cash flows by providing working capital facilities

About the Role:

The RM is responsible for scoping of the area sales and operations and implementing strategies to increase productivity and performance levels in order to achieve the Circle’s financial targets. They are responsible for ensuring the smooth functioning of the daily operations and compliance with the rules and regulations set as per banking norms for Government clients/ Departments. The role involves relationship management with the key account holders of the Bank to ensure deepening of accounts and thus generating revenue

Key Responsibilities

• Source new customers to generate revenue for fund Based and non-fund based products and increase customer base
• Strengthen relationship with existing customer base so as to generate sustained business and identify opportunities for cross sell.
• Ensure prudent portfolio management and diversification of risk in partnership with the Credit Team to achieve portfolio quality
• Ensure implementation of due processes, guidelines and Bank’s code of conduct in all transactions, sanctions, disbursals and post disbursal activities.
• Review daily/ periodic reports with a view to identify business opportunities, act upon early warning signals highlighted by the central teams, implement exit plan for stress accounts
• Provide feedback to Risk Management/ Product Policy / Process Monitoring Teams for streamlining the processes to ensure TAT reduction, Risk Diversification and Inclusive policy.
• Ensure Product Per Customer (PPC) growth in the allocated portfolio in the defined set of products
• Ensure prudent implementation of Digital initialization taken by the Bank in alignment with the GoI/ GoM initiatives by critically analyzing the cost benefit to the bank.
• Ensure replication of Centrally Sponsored Schemes (CSS) and State Sponsored Schemes (SSS) across given portfolio.
• Ensure throughput of CDBT & GST taxes from given portfolio and assist the Nodal officer as and when required.
• Review existing portfolio and constantly updating of ReKYC, PAN nos & Covenant compliance as per the Banking standards

Qualifications:

Optimal qualification for success on the job is:

• Graduation/ Post- Graduation (MBA preferred) from a recognized institute

Role Proficiencies:

For successful execution of the job, the candidate should possess the following:

• Knowledge of banking CMS/ Sector Specific/ Liabilities/ Customized Banking applications/ products and services
• Knowledge of regulatory guidelines and norms
• Good communication (both verbal and written) skill in both English and the Regional language
• Ability to manage complex client situations
• Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment
• Ability to handle pressure and meet deadlines

Sales Associate

This is a full-time on-site role for a Sales Associate at Axis Bank in Ulhasnagar. The Sales Associate will be responsible for promoting and selling the Bank’s financial products and services, building relationships with customers, and achieving sales targets. The role will involve engaging with customers, understanding their financial needs, and providing them with appropriate solutions to meet their requirements.

Qualifications

• Sales, Customer Service, and Relationship Management skills
• Knowledge of financial products and services
• Excellent communication and interpersonal skills
• Ability to meet sales targets and work in a target-driven environment
• Experience in a similar role in the banking or financial services industry
• Bachelor’s degree in Business, Finance, or related field
• Certifications in sales or financial services would be beneficial

Associate – Talent Acquisition

About Human Resources:

The HR department handles a range of different functions within an organization like hiring and recruiting, training and development, compensation, developing and overseeing employee benefits, promoting employee career development and addressing current employee concerns. The HR Department is responsible for finding talented manpower and placing them in right jobs in the Bank.

About the Role: 6 Months Gig

The Talent Acquisition COE Team is responsible for driving both strategic and operationally focused initiatives and service to deliver in line with the business goals. The Lead should have the ability to appreciate and understand business situations and challenges and provide required HR advisory support within the organizational framework. The TA should also reinforce the culture of learning with focus on functional up-skilling. By engaging with managers, they should develop their people management capabilities, and improve effectiveness of the team.

Key Responsibilities

• Utilize the knowledge/skills of talent acquisition area, developing and improving
• Ensure effective staffing is done within defined timelines and budgets
• Ensure effective stakeholder management and advisory to business stakeholders
• Benchmark against the best practices, identify gaps and implement innovative & sustainable processes and technology
• Drive operational excellence through improvements in critical people processes and identify opportunities to create customer (employee) delight
• Reimage talent acquisition practices in the bank and set new benchmarks in the industry
• Driving both strategic and operationally focused initiatives and service to deliver in line with the business goals

Qualifications:

Optimal qualification for success on the job is:

• MBA / Postgraduate in HR or relevant field (preferable) from a recognized institute
• Extensive experience in handling end to end recruitment process

Role Proficiencies:

For successful execution of the job, the candidate should possess the following:

• Ability to Initiate various communicate channels for recruitment
• Driving both strategic and operationally focused initiatives and service to deliver in line with the business goals
• Good communication (both verbal & written) and inter-personal skills
• Strong Excel and database management skills, financial and statistical analysis skills
• Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment
• Ability to prioritize and make decisions in a fast-paced environment
• Ability to work as a part of team and contribute towards team goals
• Ability to manage multiple tasks/projects and deadlines simultaneously