Cognizant Technology Solutions Corporation is an American multinational information technology services and consulting company. It is headquartered in Teaneck, New Jersey, U.S. Cognizant is part of the NASDAQ-100 and trades under CTSH.

Senior Process Executive-Voice

Job Summary

We are seeking a Senior Process Executive – HC with 1 to 2 years of experience in Contact Center Support and Contact Center Experience. The ideal candidate will have expertise in IVR and Healthcare Call Center domains. This hybrid role requires a dedicated individual to provide exceptional support and enhance customer satisfaction during day shifts.

Responsibilities

• Provide exceptional support in a hybrid work model ensuring seamless communication and service delivery.
• Handle inbound and outbound calls efficiently addressing customer inquiries and resolving issues promptly.
• Utilize IVR systems to streamline call handling processes and improve customer experience.
• Maintain accurate and detailed records of customer interactions and transactions.
• Collaborate with team members to ensure consistent and high-quality service.
• Monitor and analyze call center metrics to identify areas for improvement.
• Implement best practices to enhance operational efficiency and customer satisfaction.
• Assist in training and mentoring junior team members to foster a collaborative work environment.
• Stay updated with industry trends and advancements in healthcare call center operations.
• Ensure compliance with company policies and regulatory requirements.
• Address escalated issues and provide timely resolutions to maintain customer trust.
• Participate in team meetings and contribute to process improvement initiatives.
• Support the development and implementation of new call center technologies and tools.

Qualifications

• Possess strong technical skills in Contact Center Support and Contact Center Experience.
• Demonstrate expertise in IVR systems and Healthcare Call Center operations.
• Exhibit excellent communication and problem-solving abilities.
• Show proficiency in using call center software and tools.
• Have a keen eye for detail and accuracy in record-keeping.
• Display a customer-centric approach and a commitment to service excellence.

Certifications Required

Certified Contact Center Professional (CCCP) Healthcare Call Center Certification (HCCC)

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 350,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Sr. Manager – Projects

Job Summary

We are seeking a Sr. Functional Architect with 14 to 16 years of experience to join our team. The ideal candidate will have expertise in OC HCM Approval Workflow OC HCM Fun-Core HR Oracle Cloud HCM Security and Oracle Cloud HCM-Benefits. This role requires a strong background in IT Consulting and Analytics. The work model is hybrid and the shift is day. No travel is required.

Responsibilities

• Lead the design and implementation of Oracle Cloud HCM solutions to meet business requirements.
• Oversee the development and maintenance of OC HCM Approval Workflow processes.
• Provide expert guidance on OC HCM Fun-Core HR functionalities to optimize HR operations.
• Ensure robust Oracle Cloud HCM Security measures are in place to protect sensitive data.
• Manage the configuration and administration of Oracle Cloud HCM-Benefits modules.
• Collaborate with IT Consulting teams to align HCM solutions with overall business strategies.
• Utilize analytics to drive data-driven decision-making and improve HR processes.
• Conduct regular system audits to ensure compliance with industry standards and regulations.
• Develop and deliver training programs to enhance user proficiency in Oracle Cloud HCM.
• Support the integration of HCM systems with other enterprise applications.
• Troubleshoot and resolve complex issues related to Oracle Cloud HCM functionalities.
• Provide ongoing support and enhancements to existing HCM solutions.
• Collaborate with stakeholders to gather requirements and translate them into technical specifications.

Qualifications

• Possess extensive experience in OC HCM Approval Workflow.
• Demonstrate strong expertise in OC HCM Fun-Core HR.
• Have in-depth knowledge of Oracle Cloud HCM Security.
• Show proficiency in Oracle Cloud HCM-Benefits.
• Bring a solid background in IT Consulting.
• Utilize analytics to enhance HR processes.
• Exhibit excellent problem-solving skills.
• Have strong communication and collaboration abilities.
• Be adept at conducting system audits.
• Be experienced in developing and delivering training programs.
• Show capability in troubleshooting complex HCM issues.
• Have a proven track record of supporting HCM solutions.

Certifications Required

Oracle Cloud HCM Certification ITIL Certification

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 350,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

Deputy General Manager

We are seeking a highly skilled Deputy General Manager-MR with 5 to 7 years of experience in Pharma Research & Development. The ideal candidate will play a pivotal role in driving our research initiatives ensuring compliance and contributing to the advancement of our pharmaceutical products. This position offers an opportunity to make a significant impact on public health and the companys growth.

Responsibilities

• Lead the research and development projects to ensure timely and successful completion.
• Oversee the compliance with regulatory standards and guidelines in all research activities.
• Provide strategic direction for the development of new pharmaceutical products.
• Collaborate with cross-functional teams to integrate research findings into product development.
• Ensure the accuracy and integrity of data collected during research projects.
• Develop and implement protocols for efficient data management and analysis.
• Monitor the progress of research projects and make necessary adjustments to meet objectives.
• Facilitate communication between research teams and other departments to ensure alignment.
• Conduct regular reviews of research methodologies to enhance efficiency and effectiveness.
• Prepare detailed reports and presentations on research findings for senior management.
• Ensure the proper documentation and archiving of all research-related materials.
• Identify opportunities for innovation and improvement in research processes.
• Mentor and guide junior researchers to foster a culture of continuous learning.

Qualifications

• Possess a strong background in Pharma Research & Development with 5 to 7 years of experience.
• Demonstrate expertise in PV data management PV Case Processing and PV Medical Review.
• Exhibit excellent project management skills to oversee multiple research initiatives.
• Show proficiency in regulatory compliance and quality assurance in pharmaceutical research.
• Have strong analytical skills to interpret complex data and derive actionable insights.
• Display excellent communication skills to effectively convey research findings.
• Be adept at using research software and tools for data management and analysis.
• Possess a proactive approach to identifying and solving research-related challenges.
• Demonstrate the ability to work collaboratively with cross-functional teams.

Certifications Required

Certified Clinical Research Professional (CCRP) Good Clinical Practice (GCP) Certification

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 350,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

Process Executive – Data

We are seeking a Process Executive for our B&L team with 0 to 2 years of experience. The ideal candidate will have strong technical skills in MS Excel and a keen interest in customer service within the mortgage domain. This role offers an opportunity to contribute to our companys mission by ensuring efficient and accurate processing of mortgage-related tasks.

Responsibilities

• Perform data entry and validation tasks using MS Excel to ensure accuracy and completeness of mortgage-related information.
• Oversee the processing of mortgage applications ensuring all required documentation is collected and verified.
• Provide support to the customer service team by addressing inquiries related to mortgage processes.
• Assist in the appraisal and valuation functions of mortgage loans ensuring compliance with company policies and industry standards.
• Collaborate with team members to identify process improvements and implement solutions to enhance efficiency.
• Maintain accurate records of all transactions and interactions ensuring data integrity and confidentiality.
• Generate reports and summaries using MS Excel to provide insights into process performance and identify areas for improvement.
• Communicate effectively with internal and external stakeholders to resolve issues and provide updates on the status of mortgage applications.
• Participate in training sessions and workshops to stay updated on industry trends and best practices.
• Support the implementation of new technologies and tools to streamline mortgage processing tasks.
• Ensure compliance with regulatory requirements and company policies in all aspects of the job.
• Provide feedback to management on process bottlenecks and suggest actionable solutions.
• Contribute to the overall success of the team by meeting individual and team performance targets.

Qualifications

• Possess strong technical skills in MS Excel including data entry validation and reporting.
• Have a keen interest in customer service within the mortgage domain.
• Demonstrate attention to detail and accuracy in all tasks.
• Show ability to work collaboratively in a team environment.
• Exhibit strong communication skills both written and verbal.
• Display problem-solving skills and the ability to think critically.
• Be willing to learn and adapt to new technologies and processes.

Certifications Required

Microsoft Office Specialist (MOS) Certification in Excel

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 350,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.