Spotify is a digital music, podcast, and video service that gives you access to millions of songs and other content from creators all over the world. Basic functions such as playing music are totally free, but you can also choose to upgrade to Spotify Premium.

Trust & Safety Policy Manager, Market Responsibility

The Trust & Safety Policy Manager will be responsible for developing, implementing, and maintaining policies and procedures related to government takedown requests, including being a thought leader on regional content moderation issues, balancing compliance with local law, creator expression, and public interest. This will include working cross-functionally with Legal, Government Affairs, and other internal teams to shape, implement, and scale policies and processes. This role also requires intaking and processing of sensitive and complex legal removals requests. The Policy Manager will also help to assess and plan for the company impact of new and upcoming global legal requirements regarding content moderation.

What You’ll Do

• Develop, review, and update policies and procedures governing government takedown requests, ensuring compliance with applicable laws and regulations.
• Anticipate and plan for changes and updates to policies and operations based on new and upcoming global legislation related to content moderation
• Deliver data-sourced insights regarding policy and legal challenges facing Spotify and other technology platforms and make recommendations on how to address them
• Collaborate with legal and compliance teams to ensure policies align with company objectives and industry best practices.
• Launch policy updates and recommend operational updates based on new or updated laws and regulations.
• Implement effective processes for handling government takedown requests, including timely review, investigation, and response.
• Work with Spotify teams to educate government representatives on the company’s policies, procedures, and commitment to user safety.
• Develop and conduct training programs for internal teams on government takedown request policies and procedures.
• Provide guidance and support to teams handling government requests, ensuring consistent and accurate responses.
• Track and analyze trends in government takedown requests to identify potential risks and areas for improvement.
• Prepare regular reports on government takedown request activities for senior management.
• Respond to and manage high-profile government takedown requests, coordinating with relevant teams to ensure a timely and appropriate response.

Who You Are

• BS/BA degree required.
• A minimum of 5+ years experience in the Trust & Safety space, including developing processes around content moderation, government removal requests, and/or platform transparency reports.
• Strong understanding of government takedown request laws and regulations.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.
• Experience with content moderation policies and procedures.
• Knowledge of international laws and regulations related to content moderation.

Where You’ll Be

• This role will be located in New York, NY.

The United States base range for this position is $100,000 – $ 130,000, plus equity. The benefits available for this position include health insurance, six month paid parental leave, 401(k) retirement plan, monthly meal allowance, 23 paid days off, 13 paid flexible holidays, paid sick leave. These ranges may be modified in the future.

Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.

Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service.

Account Executive, Emerging & Scaled

Sell what you love. For us and millions of users across the globe, that’s Spotify. Join the Sales team and you’ll build the relationships that help grow our business in existing markets and beyond. We don’t just sell creative solutions to our clients and partners, we help to shape them; using our expert knowledge of ad products, sales channels and the industry to impact the way the world experiences music and podcasts.

We are seeking an outstanding Account Executive to join our Emerging & Scaled Sales team, a fast-growing unit within the Spotify ad sales organization. We want someone who loves our product and wakes up every morning happy to interact with our clients. This role includes strategic planning, expert product knowledge, storytelling, and client communication.

You should be confident while staying humble. You work hard, but appreciate a healthy life balance. Your work will impact the way we connect with Spotify advertisers and users, and will shape the way the world experiences Spotify, so operating with integrity, speed, and passion is invaluable.

What You’ll Do

• Client Strategy: Focus on consultative selling, educating, and inspiring our clients to use Spotify to enhance their business objectives.
• Business Development: Proactively source and engage customer relationships across the vertical and industry to build future pipelines.
• Sales Propositions: Develop and coordinate effective sales propositions and practices for client interactions, sales, and services. Adapt to platform and ad product innovations by preparing key data, historical findings, and relevant research.
• Sales Targets: Meet and exceed advertising revenue goals by taking ownership and applying an entrepreneurial approach to drive growth.
• Strategic Insight and Reporting: Develop strategic insights and perform basic performance reporting for your market or vertical. Analyze campaign performance statistics and recommend enhancements to improve results.
• Product Expertise: Maintain an in-depth understanding of Spotify products and developments. Use this knowledge to identify cross-selling opportunities aligned with customer business goals.
• Pipeline Development: Track a high volume of complex conversations, utilizing software tools to prioritize activities and engagements.
• Cross-Functional Collaboration: Collaborate with Product, Marketing, and Data teams to drive holistic strategies. Contribute to platform maintenance and efficiency as needed.

Who You Are

• Knowledgeable: 4+ years of experience managing a pipeline & driving revenue within a digital advertising technology organization. Expertise in audio advertising preferred
• Organized & self-reliant: You thrive while having to navigate varied demands on your time, rather than being told what to do in an environment free of distraction
• Articulate: You succinctly express your stakeholders’ needs, and your own, to others
• Intrinsically motivated: You want to be the best, but you’re more driven by beating your own prior top score than by reigning as the top scorer on your team
• Hungry: You’re excited to overachieve against targets
• Team-oriented: You’re keen to learn from peers, and share your own strengths & success stories to support others. You’re quick to credit others with wins; your team’s victory is your own

Where You’ll Be

• This role will be based in our LA Office
• Spotify offices are located in the Arts District in Downtown LA
• In-office expectations are 3+ times per week

The United States base range for this position is $67,433 – $ 96,333, plus equity, plus bonus or commission. The benefits available for this position include health insurance, six month paid parental leave, 401(k) retirement plan, monthly meal allowance, 23 paid days off, 13 paid flexible holidays, paid sick leave. These ranges may be modified in the future.

Backend Engineer – Commerce Platform

Are you ready to shape commerce at Spotify? We’re searching for a passionate Backend Engineer with a focus on data pipelines to join our team. As part of the core capabilities of our Commerce Platform, we manage backend services and data sets that power end-to-end merchandising, order management and purchase flows. You have the chance to create a significant impact by evolving our technology stack aimed at improving our capabilities and providing a resilient, high-performing commerce ecosystem.

What You’ll Do

• Be part of a team that drives significant change in sophisticated, high-scale systems.
• Collaborate with talented peers and teams across Spotify to deliver value to our users.
• Design innovative solutions and implement them end-to-end within our team’s services.
• Be part of strategic redesign of our foundational datasets that are used by business critical company functions.

Who You Are

• You have experience building and scaling Java services with Postgres on a large scale cloud platform, such as Google Cloud Platform, or equivalent technologies.
• You’re adept with data and data pipelines.
• You possess excellent problem-solving skills with a strong bias for action.
• You excel in communication and are confident in driving engineering deep dives, workshops and demos.
• You thrive in a collaborative environment and are dedicated to improving both yourself and your team.
• Bonus points if you have experience in e-commerce or financial engineering domains.

Where You’ll Be

• You’ll be based in London, UK or Stockholm, Sweden

Today, we are the world’s most popular audio streaming subscription service.

Senior Office Coordinator

We are looking for a Senior Office Coordinator to join our Facility Management team as part of our Global Workplace Services (GWS) team. You will report into our Regional Facilities Manager, South Europe, located in Berlin.

The GWS team makes Spotify a great place to work by providing spaces and services that bring our culture and values to life and keep band members safe. We cover all aspects and the full life cycle of our buildings and consist of GWS Performance & PMO, GWS Enablement & Community, Real Estate, Workplace Build Projects, Workplace Experience & Support (Facility Management, Workplace IT and Travel) and Business Protection.

What You’ll Do

• You will play a pivotal role bringing the Spotify culture to life in our office and overseeing the day-to-day operations in Milan by:
• Encouraging a positive workplace experience by coordinating events and initiatives that promote a sense of community.
• Being a Community X Ambassador and working with other local team members to plan fun local initiatives to increase employee engagement and employee satisfaction.
• Work closely with the rest of the South EMEA Facility Management team to improve and deliver the best workplace experience across all of our offices in the region.
• Collaborate proactively with the Global Facility Management team on a range of dynamic projects and ways of working.
• Coordinate and be responsible for office moves, reconfigurations and expansions.
• Implement and improve the services and amenities available such as our Spotifood (Snack & Beverage) program.
• Performing general maintenance tasks and collaborating with local team members, such as the landlord, building management, security and maintenance team.
• Ensuring all local laws, regulations and Health & Safety standards are maintained (including risk assessments, emergency evacuations, etc.) and keeping emergency response plans up to date.
• Working closely with our HR and Workplace IT team to support local onboarding and offboarding processes.
• Partnering closely with our IT/AV teams and suppliers to ensure office IT/AV equipment is kept in working order and maintained regularly.
• Performing general administrative tasks including but not limited to processing mail correspondence and ensuring office supplies are replenished at all times.
• Preparing and leading office budgets, tracking expenses and ensuring cost-effectiveness in all aspects of facilities management.
• Submitting forecasting, purchase orders and Invoices for Spotify Italy
• Handling vendors; negotiation and management of facilities contracts to ensure the best suppliers are providing us with the best services.

Who You Are

• You are innately passionate about workplace experience
• You are a customer service star – no requests are bothersome to you
• Excellent verbal and written skills both in Italian and English
• You have exceptional organizational and multitasking skills.
• You have a strong understanding of workplace safety regulations and compliance
• Strong attention to detail and a positive outlook
• Critical thinker and problem solver who anticipates needs
• You have good self management skills and a can-do-attitude
• You have 3+ years of experience in office and facilities operations
• You embody the Spotify values: Innovative, Collaborative, Sincere, Passionate, Playful.
• Experience with Google Suite, JIRA, and Coupa is a plus

Where You’ll Be

• You will be working in our office in Milan. Travel to other locations might be required from time to time.

Today, we are the world’s most popular audio streaming subscription service.