Its ownership is divided between Tata Group (74.9%) and Singapore Airlines (25.1%). On the anniversary of the airline’s founder J. R. D. Tata’s birth, its new headquarters at Vatika One On One in Gurugram was inaugurated. The new headquarters space will be home to all TATA Group airlines.

SAP CPI API-M Developer

Air India Limited is a premier airline company with an extensive network of flights covering over 85 destinations across the globe. This includes 46 domestic destinations and 39 international destinations in over 27 countries. For more information, visit our website at Air India.

Role Description

This is a full-time on-site role for a SAP CPI API-M Developer located in Gurgaon. The Developer will be responsible for business process modeling, software development, programming, integration, and working with various SAP products on a daily basis.
It’s a 5 day working from office.
Qualifications

• Experience of 5-7 years.
• Experience in Business Process modeling and Integration
• Experience in SAP CPI and API-M
• Good to have knowledge on SuccessFactors Integrations.
• Proficiency in Software Development and Programming
• Familiarity with SAP Products
• Bachelor’s degree in Computer Science, Information Technology, or related field
• Excellent problem-solving and analytical skills
• Strong communication and collaboration abilities
• Ability to work effectively in a team environment

Customer Services Officer – Contact Centre AMD

We are recruiting for the role Customer Services Officer within Customer Contact Centre based in Ahmedabad, India.

The Customer Services Officer is responsible for all service delivery aspects of the Contact Centre. You will manage the service quality, service levels and revenue generation through teams in accordance with defined targets. You will implement policies and processes designed to continuously improve operational performance. You will ensure compliance with set standard and procedures.

Your Specific Responsibilities Include

• Responsible for managing Service level of all customer service aspects of the Contact Centre.
• Responsible for achieving all KPIs as outline in the CC KPI Scorecard.
• Implement new skills and new techniques geared towards operational and service excellence.
• Ensuring quality and high level of customer services
• Assisting the training team in developing recurrent training modules. Coordinating process tests and refresher trainings with Quality and Training team.
• Act as single point of contact for the Customer Services Team with HQ Operation team regarding all operation matters.
• Communicating existing and new policies.
• Ensure first call resolution, zero error and operational excellence.
• Provide CC with regular updates and reports on operational performance.
• Make recommendations to CC manager on improving or safeguarding operations performance.
• Responsible for managing Productivity and Efficiency of Agents occupancy and Schedule adherence.
• Perform other department duties related to his/her position as directed by the Head of Department.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

About You

The successful candidate will have the following qualifications:

• Relevant Bachelor’s degree or equivalent
• Minimum of 3 years of work experience in Contact Centre environment with at least 1 year in a supervisory position or higher
• Experience of managing team in excess of 50 people.
• Strong knowledge of Contact Centre Operations and well-versed in all service delivery aspects of contact centre operations.
• Previous experience in managing team in Contact Centre environment
• Good working knowledge of Amadeus and understanding of airline process and procedure is a definite advantage.
• Excellent written and verbal communication skills.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How To Apply

If you have the right experience and qualification for this role, please submit your application online attaching your most updated CV.

Talent Acquisition Sourcing Officer, Ahmedabad India

We are recruiting for Talent Acquisition Sourcing Officer based in Ahmedabad, India

The selected candidate will provide research and sourcing support for the Talent Acquisition Team. The role will be primarily focused on candidate identification using social media and deep-web search, and subsequently sharing such data and market intelligence with the Talent Acquisition Team to support their candidate approach efforts. Where required, the Talent Acquisition Sourcing Officer will identify, approach and shortlist candidates for open roles.

Accountabilities

• Support the Talent Acquisition Team in the creation of market maps and candidate talent pools by using social media sites (e.g. LinkedIn), through deep web search and if needed via, cold calling.
• As required, source, approach and screen potential candidates for any open positions.
• Function as the primary candidate sourcer for any positions that may require support. Utilise search and sourcing methodologies to identify and approach suitable candidates for such roles. Methodologies will include but not be restricted to: deep web search, use of social media e.g. LinkedIn and Facebook, database mining and cold-calling.
• Work with Talent Acquisitions Managers to understand hiring requirements and job profiles and deliver shortlists according to an agreed timeframe.
• Provide operational support to the Talent Acquisition Team when required. This may include editing/ writing candidate briefs, for example, or general administrative team support.
• Perform any other tasks as required by the Talent Acquisition Manager.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible.

Qualifications

• Bachelor Degree with at least 3 years of relevant experience
• Prior recruitment experience whether in-house or with a recruitment agency
• Excellent analytical skills as well as the ability to think independently and laterally
• Able to demonstrate positive relationships building skills
• High levels of cultural awareness and agility to move seamlessly between various environments
• Strong organizational skills with the ability to deliver quality work products to a tight deadline

Senior Sales Operations Agent- Mumbai, India

An exciting opportunity to join the Qatar Airway’s Outstation team in Mumbai, India as Senior Sales Operations Agent. In this role you are expected to actively engage with the sales team to help achieve assigned revenue targets by providing technical support.

Provide five-star service to Qatar Airways internal and external customers. Act as Qatar Airways product and process expert by supporting the team with daily complex sales operations tasks, including but not limited to Reservations and Ticketing, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration, and ensuring that activities are completed in a timely and efficient manner.

In this role you will also accountable for;

• Adhere to Standard Operating Procedures (SoPs) for sales operations functions established to ensure alignment to QR’s global sales/sales operations principles.
• Act as product knowledge expert for trade support tasks, supporting in more complex tasks reservations, ticketing, FFP, oneworld, Beyond Business and Corporate queries.
• Assist Sales Operations Agents with their queries, and escalations to ensure efficiency and quality services.
• Maintain and generate reports as required by reporting Line Manager.
• Be the primary person in following up with customers and trade partners on enquiries, requests.
• Guide junior Sales Operations Agents, particularly new joiners, in QR processes and policies, to ensure smooth operations within the department.
• Perform other department duties related to his/her position as directed by the Head of the Department.
• Handle all sales operations activities including (but not limited to) Reservations and Ticketing, Refunds, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration
• Take primary responsibility within the department in the processing of refunds, issuance/reissuance of tickets, ensuring smooth handling of all cases within purview.
• Make new reservations and changes to existing reservations, quoting the correct fares and rules of carriage
• Support Travel Agencies with reservations related activities
• Produce reports for relevant markets and share monthly performance reports

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

Qualifications

You should have at least a Bachelor’s Degree or Equivalent with Minimum 1 year of job-related experience

It is highly beneficial if you have experience in any of these fields: reservations/ticketing, sales support, group sales, tariffs, distribution, business analysis

It is essential to have below skills as well

• Fluent in English, secondary language desirable.
• PC literate with very good knowledge of MS Office (Word/PowerPoint/Excel).
• Excellent relationship building and communication skills.
• Good knowledge of airline processes (e.g. Pricing/Distribution technology), systems (e.g. Amadeus, GDSes) and travel industry in general
• Problem-solving skills, efficiency-oriented mindset.