Mphasis provides Information Technology (IT) services, including business process outsourcing, infrastructure technology, and application services. The application services offered by the company includes application development, maintenance and support.
Jr. Trainee
“Premium Processing Junior Technician” Role Profile
Reports into: PP Team Leader
Line Management Responsibility: No
Level: 1
Location: Pune (hybrid working up to 50% available)
Employing Entity: Mrald (Mphasis’s dedicated UK Insurance operational services delivery vehicle)
Role overview
Through personal activities support the day-to-day activities of the wider PP team ensuring delivery of an effective & high-quality PP service for the business it services and ensures the team delivers to agreed SLAs & KPIs by completing work in accurate and timely manner.
Responsibilities
Ensure allocated premium processing is completed in an accurate and timely manner.
Raise question to Senior Technicians when unable to complete activities
Engage in feedback and personal development
Help deliver the service to the agreed SLAs & KPIs
Ensure personal adherence to, and support, all company compliance, policy, risk management and audit requirements.
Ensure successful personal completion of training and assessment exercises as assigned from the Compliance and Training Departments
Skills & Experiences
Must have
Degree educated
Awareness of insurance & the role it plays for businesses
Good communication skills (written and verbal)
Ability to work on own and as part of a team
Knowledge of MS Office (Word, Excel & PowerPoint
Aptitude and desire to learn
Preferred
- Experience of working within the financial services industry (ideally insurance industry)
Enjoys working in a dynamic and changing environment across a wide range of subject matter and business operations and working autonomously and as a member of the team.
About Mphasis
Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.
Analyst
We are looking for a talented and competitive Inside Sales Representative that thrives in a quick sales cycle environment. The successful candidate will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. You must be comfortable reach out to customers through various channels, generate interest, qualify prospects and assist Sales Leaders & CRMs in closing sales.
Years of experience needed –
4 to 6 years
Responsibilities
Partnering with account managers and sales leaders to finalize the target messaging, persona targets, and account strategy
Source new sales opportunities through inbound lead follow-up and outbound cold calls, emails, social media and other channels.
Understand customer needs and requirements
Route qualified opportunities to the appropriate sales executives for further development and closure
Research accounts, identify key players and generate interest by proposing offering that suits their pain points.
Maintain and expand your database of prospects within your assigned territory
Perform effective online demos to prospects
Learn about new offerings in Mphasis and incorporate them into the scripts for prospects
Technical Skills
Strong phone presence and experience dialing dozens of calls per day
Proficient with corporate productivity and web presentation tools
Excellent verbal and written communications skills
Strong listening and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Should be open to work in Nights shifts.
Track record of over-achieving quota of qualified opportunities and pipeline generated
Preferable experience working with Salesforce.com or similar CRM
Graduates are preferred.
Certifications Needed
(please specify if no certifications are needed as well)
Associate Processor
Processor Level
Digital Risk’s mission to Make Mortgages Safe relies on the perfect blending of human experience and state-of-the-art technology to serve its workforce and clients.
Digital Risk’s 1,500+ team members make us one of the largest mortgage outsource providers in the U.S., supplying appraisal and mortgage processing, underwriting and closing to the largest banks and loan originators.
Position Overview:
The LPA Order Out process job includes the conducting of the initial Loan Setup post-Underwriting. The LPA Order Out Associate will request and obtain third party documents based on the loan conditions in the file. Candidates must possess a strong sense of urgency with an ability to work in a team environment, maintaining excellent organizational, communication, and PC skills.
Essential Job Functions:
Process loans from application to UW including but not limited to:
o Order Payoffs
o Validating Property Profiles
o Pull & Upload Purchase Agreement from Salesforce
o Insurance Order
o Pull Insurance Quote
o Label documents from Blend to eFolder
o Order Payoff
o Order Translations
o Order Credit Supplements
o MI Orders
o Collecting and analyzing documents to submit to Underwriting for final approval
o Communicating expectations, requirements and program details though established communication standards
o Maintain daily workflow prioritization to ensure pipeline management meets required closing dates
o Order all required verifications, documentation and subsequent follow-ups and ensures all timeframes and compliance requirements are being met
o Verify conditions of approval which may include customer income/assets documentation, resolves routine title issues including vesting issues, child support liens, judgment liens, mechanic liens and undisclosed liens and reconveyances
Provide excellent customer service to internal and external clients by demonstrating expertise, thoroughness, thoughtfulness, politeness and enthusiasm
Ensure customer service surveys maintain the rating level designated by management
Communicate with all parties involved in the transaction to keep them informed of file status
Review and analyze all necessary documentation, including borrower docs and third-party docs
Interpret policies while analyzing applicant information, property and documentation
Comprehensive understanding of credit underwriting guidelines
Must be flexible and able to work in a fast paced, potentially stressful environment
As 100% of the work opportunities are onsite, in person attendance is required
Requirements:
2+ years of current experience in Financial Services with Loan Processing experience preferred
Knowledge of processing, underwriting and closing procedures
Excellent customer service and communication skills
Detail oriented and excellent organizational skills
Able to prioritize multiple competing tasks and manage time effective in a fast paced environment
Problem-solver with strong analytical skills
Adheres to directives, procedures and standards
Ability to work in a paperless environment
Candidates must be available to work outside of normal business hours when necessary
Skills
PRIMARY COMPETENCY : Originations PRIMARY SKILL : Originations-Processor PRIMARY SKILL PERCENTAGE : 100
Customer Service Representative
Greetings from Mphasis !!
We have a walk-in interview scheduled for the Position of Customer Support Officer (International Voice Process) on 16th December, 2024 (Monday), from 10:00am-1:00pm. Please carry your resume (hard copy) and govt id (Aadhar Card).
Job Summary
- Handle Inbound and Outbound calls
- Coordinating with Operations and other support functions for any help related on calls
- Follow the guidelines set out for calls handling
- All the KPI/KRAs assigned to be met
Skills required:
- Having strong English verbal language skillsthat enable the Associate to conduct, understand and handle free-flowing and difficult conversations on Calls, whilst comprehending and responding to the needs of each customer.
- Ability to actively listen and question with purpose and in clear, concise, and understandable English to enable the Associate to understand the issues that the Customers need resolving.
- Ability to provide clear explanations so that the Customer understands the information the Associate wishes to convey.
- Flexible to work in rotational and night shift.
- 100% WORK FROM OFFICE
Years of experience needed 6 to 12 months in International Customer Service and Collections
Walk In Date – 16th December, 2024
Time – 10:00am-1:00pm
Location – Bagmane World Technology Centre, WTC 4, 4th Floor, KR Puram Marathahalli Ring Road, Doddenekundi, Bangalore – 560048.
Regards,
HR Bhavya Periyadan