So go ahead, embrace the freedom of choosing your own journey, and let us take care of the rest. Download the Lyft India app now and experience the joy of hassle-free travel, whenever the mood strikes!

Staff Program Manager, Rider Partnerships & Rewards

At Lyft, our purpose is to serve and connect. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

The Rider Partnerships and Rewards team partners with the world’s best brands to create differentiated value for our riders. We build products that unlock new and strategic customers, generating customer loyalty and a competitive advantage. We are looking for a Staff Program Manager who can drive cross-functional initiatives, leveraging strong leadership, planning, communication, and collaboration skills. The ideal candidate is a problem solver who makes things happen around them by setting clear goals and inspiring teams to deliver. You are both strategic and tactical and do what it takes to successfully deliver key programs that have a material impact on the business.

We’re hiring a Staff Program Manager who will be responsible for managing our Rider Partnership portfolio, partnering across our strategic business development and product teams to deliver compelling partnership products for our customers. You will work with these teams to shepherd and manage the delivery of partnership projects to completion. You’re savvy at connecting the dots, being a trusted partner to cross-functional peers at Lyft. Reporting into the VP of Partnerships & Loyalty, you’ll be a leader within the Partnerships organization and will contribute to some of our team’s highest impact initiatives.

Responsibilities:

• Understand the Lyft Partner ecosystem and products inside out, and work with the teams to help set goals and trajectory
• Anticipate and proactively design programs to address underlying team needs, shaping, driving and documenting processes and tools for effective team workflows and collaboration
• Provide the Rider leadership team with up to date visibility into current projects, team utilization, project health and priorities
• Manage deliverables in an accurate and timely fashion while effectively escalating risks and proposing plans to mitigate
• Serve as trusted partner to Partnerships leadership across the organization
• Collaborate, communicate, and negotiate with product managers, engineers, designers, and business development team members at all levels across the organization
• Lead biannual planning and prioritization with cross functional teams, balancing multiple inputs and needs
• Participate in and facilitate project reviews, prep, and post-mortems

Experience:

• 7+ years of experience in a combination of strategy and operations roles, with a strong foundation in Program Management or Business Development preferred
• Strong project management and leadership skills. Adept at cross-functional collaboration, building consensus, and creating a shared project plan across multiple teams.
• Proven ability to operate effectively and autonomously across multiple teams in situations of extreme ambiguity, with only high-level direction.
• Able to influence, negotiate and inspire others in a matrixed environment. Excellent organization, planning skills, and attention to detail
• Propensity to ask insightful questions, conduct thorough research, and understand both high-level strategy and ground-level tactical needs.
• Ability to dive deeply into a problem and quickly assess risks and dependencies
• Intellectually curious, detail-oriented, and driven to make an impact on the business.

Benefits:

• Great medical, dental, and vision insurance options
• Mental health benefits
• Family building benefits
• In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
• 401(k) plan to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Pre-tax commuter benefits
• Lyft Pink – Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Thursdays and a team-specific third day. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year.

The expected base pay range for this position in the New York City area is $128,000-$160,000. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

Workforce Demand Planner, Global Planning

As a Workforce Demand Planner, you will be at the forefront of our staffing strategy, working closely with cross-functional teams to gather and analyze data, identify trends, and develop forecasts that support our operational goals. You will be responsible for creating short, mid, and long-term staffing plans that align with our business objectives, ensuring that we have the right number of staff at the right times to meet demand.

In this role, you will also monitor forecast accuracy, provide actionable insights, and recommend improvements to our workforce management processes. Your ability to communicate effectively with stakeholders at all levels of the organization will be crucial in driving our staffing strategy forward.

If you thrive in a fast-paced environment and are passionate about optimizing staffing levels to meet business needs, we encourage you to apply.

Responsibilities:

• Lead end-to-end workforce demand planning processes for a large-scale customer support organization
• Develop and maintain sophisticated forecasting models using historical data, business intelligence, and predictive analytics
• Partner with operations leaders to translate business strategies into staffing requirements
• Create and optimize staffing scenarios based on service level agreements, budget constraints, and business objectives
• Monitor forecast accuracy and develop strategies for continuous improvement
• Collaborate with recruitment and training teams to ensure alignment between hiring plans and forecasted demand
• Present workforce insights and recommendations to senior leadership
• Mentor junior analysts and contribute to the development of best practices

Experience:

• Minimum 3+ years experience in workforce management, forecasting, or a similar analytical role.
• Experience working with BPO outsourcing to staff for multi-channel/tier support organizations (Preferred)
• Strong analytical skills with the ability to interpret complex data sets.
• Proficiency in workforce management software and tools (e.g., NICE, Verint, Aspect)
• Excellent communication and collaboration skills.
• Ability to work independently and manage multiple tasks simultaneously.
• Strong attention to detail and organizational skills.
• Business intelligence tools (e.g., Tableau)
• Experience in a fast-paced, dynamic work environment.
• Knowledge of industry best practices in workforce management.
• Passionate about providing best in class customer experiences.
• Self-starter with high degree of ownership; willing to do whatever it takes in a 24/7, 365 day global operation

Benefits:

• Great medical, dental, and vision insurance options
• Mental health benefits
• Family building benefits
• In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
• 401(k) plan to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Pre-tax commuter benefits
• Lyft Pink – Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.  

This role will be in-office on a hybrid schedule following the establishment of a Lyft office in Nashville — Team Members will be expected to work in the office 3 days per week on Mondays, Thursdays and a team-specific third day. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year.

The expected base pay range for this position in the Nashville area is $77,080-$96,350 Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

Operations Associate

Flexdrive, a subsidiary of Lyft provides vehicle access to Lyft drivers through a flexible car rental subscription program, is looking for a motivated and organized Operations Associate to join our Aurora team full-time. Reporting into the Operations Lead, in this role, you will be providing quality in-person experiences by serving customers at our local Flexdrive facilities that offer the Express Drive Program end-to-end rental process and preparing them for the exciting road ahead. If you love working with people, have a passion for operations and the thought of helping Lyft drivers continue to build this incredible ride-sharing movement in Aurora sounds exciting, we would love to meet you!

Responsibilities:

• Assists customers with the car rental process, including but not limited to Express Drive customer support, customer Arrival/Check-In, assigning drivers to rental vehicles and processing rental returns
• Prepares Flexdrive rental vehicles for Lyft Drivers, which includes fueling and cleaning, installing telematics, license plates, conducting fleet vehicle inspections, and managing vehicle compliance documents
• Manages vehicle lot organization, vehicle transportation, and other daily rental operations
• Flags vehicle issues, program challenges, and bugs to the Operations Lead and internal/external partners
• Builds trust and works effectively with others to achieve results and team goals
• Upholds Flexdrive’s high standard of service while working with all drivers and be an ambassador for the Lyft brand
• Takes initiative and ownership to “make it happen” and seeks out opportunities to contribute to team success

Experience:

• 1+ year of experience in an in-person customer service role like retail, technical support or hospitality
• Familiarity with the Aurora area
• Impeccable customer service and problem-solving skills
• Excellent, clear verbal and written communication skills
• What should come easy to you: patience, problem identifying and solving, de-escalating situations, teamwork, and self-governance
• Team Player Mentality: We are all about THE TEAM, since we all know there is no “I” in TEAM
• Bonus points if you love ride-sharing so much that you’re a Lyft driver too!
• Proficiency in other languages is considered a plus!
• A valid unrestricted driver’s license and satisfactory driving record and be insurable under Lyft’s policy required

Benefits:

• Great medical, dental, and vision insurance options
• Mental health benefits
• Family building benefits
• In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
• 401(k) plan to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Pre-tax commuter benefits
• Lyft Pink – Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

AP Specialist

At Lyft, our purpose is to serve and connect. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

Lyft Accounting team is looking to hire an AP Specialist to primarily assist with Concur expense reimbursement and overall T&E assistance. This role will also assist in the Accounts Payable function, as well as other integral day-to-day Finance operations.

Responsibilities

• Review and approve employees’ expense reports in accordance with company policies and guidelines.
• Communicate with employees to clarify any questions or discrepancies related to expense reports.
• Provide timely responses to employee inquiries regarding expense status and procedures.
• Reconcile and follow up on outstanding corporate credit card transactions to ensure accuracy and compliance.
• Work cooperatively and collaboratively with Procurement Operations and CEIT.
• Oversee the integration and functionality of AppZen, ensuring that expense reports are audited accurately and efficiently.
• Process and manage applications for corporate credit cards, including issuing new cards and maintaining records of issued cards.
• Monitor and manage the queue of expense report exceptions, addressing requests that fall outside standard policy.
• Assist with annual refresh of T&E and other related policies.
• Perform ad-hoc analysis and tasks as needed.

Experience

• Bachelor’s Degree in Accounting or a related field.
• 1-2+ years of AP experience and public company experience is a must.
• Experience with T&E processing and reporting preferred.
• Passion for end-to-end procurement process and improvements.
• Strong attention to detail and accuracy.
• Passion for Lyft and a strong interest in technology.
• AppZen and Concur experience preferred.
• Strong understanding of financial and operational controls.
• Demonstrated ability in time management with strong organizational, written, and verbal communication skills.