• Answers customers’ questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources.
• Improves customer service quality results by conducting surveys and studying, evaluating, establishing and communicating service metrics and monitoring and analyzing results.
• Implements production, productivity, quality, and customer-service standards.
• Audits customer service procedures and trends and determines system improvements.
• Enforces company policies and procedures.
• Customer service skills
• Process improvement
• Strong decision-making skills
• Managing processes
• Staffing
• Planning
• Analyzing information
• Developing standards
• Help desk experience

Tenant Acqusition Manager – Convenience

Skills:
Real Estate Negotiation, Market Analysis, Lease Agreement Management, Tenant Relationship Building, Property Evaluation, Retail Industry Knowledge, Sales Strategy Development, Contract Negotiation,

Reporting to the Offer & Business Development Manager, responsible for supporting them in the identification, analysis, and execution of plaza and Way Side Amenities business development opportunities.

Execute strategic planning with insights & analytics for Key Occupier clients. Contribute to business development assignments, helping to target new clients and grow fee revenue.

Perform outreach to program managers/internal stake holders to diagnose challenges & problem areas, then drive & facilitate the delivery and presentation of insights & analytics related to those challenges.

Includes the negotiation and deal close out of tenants to fill the Truckstop and Travel Centre site formats,

fulfilling the tenancy pipeline to meet agreed targets and financial frameworks, report on and improve performance, working closely with the Regions will provide all services necessary to grow and protect revenue lease income.

Identification of new and innovative business opportunities and developing offers to grow our plaza and Way Side Amenities.

Facilitate opening of new plazas & Way Side Amenities, franchise billing through POS integration & their dues collection.

Role directly supports the CO sale channel but will also be involved in providing direction to the DO channel as well.

Key Results/ Accountabilities Expected From Role

• Assess plaza and WSA business development opportunities and prepare ATN, EFM, AAF and DCFs to support RBML approvals process.
• Identify new and innovative business opportunities and develop offers to grow our plaza and WSA, including ways to fund expansion
• Lead the way for monetizing of awarded WSA sites by partnering with Corporates & food aggregators in both food & non-food domain.
• Responsible for executing a large volume & variety of real-estate leasing transactions
• Fulfil pipeline of prospective tenants to maximize lease returns at Truck & Travel Centre ROs
• Support Highway Tender processes via providing non-fuel income input and analysis.
• Translate the strategy into actionable and concrete trading plans, contributing to feasibility assessment, resourcing, planning, and budget management
• Analyse existing and emerging market trends, past performance across multiple categories and locations and customer insights to suggest propositions & formats.
• Develop commercial frameworks and deal architecture to maximize the likelihood of successful prosecution of the offer delivery
• Respond to internal lease queries under RBML ownership, obligations under leases, tenure
• Monitor critical dates and provide support to ensure options are exercised with appropriate input from the Business, Strategy and Property teams
• Monitor performance, key metrics, and reconcile outgoings, royalties, turnover rents, franchise billings and their dues collection
• Monitor and escalate arrears
• Conduct audits to ensure full monies owed are being received by RBML
• Support the management of rent reviews, lease options and lease negotiations
• Assist in lease exit process with Equipment Sales Agreements, quotes for make good works, liaise with Maintenance/Projects to carry out works.
• Manage plaza upkeep & daily operations, including maintenance and painting of assets
• Support Offer & Business Development Manager in Plaza convenience budget planning and submission process and manage yearly Plaza budget
• Facilitate opening of plazas in line with Annual Operating Plan
• Maintain assigned key partnerships and provide ongoing support to these key partners.
• Handle partner queries and find innovative solutions for complex problems.

Desired Skills and Experience

Real Estate Negotiation, Market Analysis, Lease Agreement Management, Tenant Relationship Building, Property Evaluation, Retail Industry Knowledge, Sales Strategy Development, Contract Negotiation

HR Operations Executive

Company Overview

Reliance New Energy envisions becoming one of the world’s leading New Energy and New Materials companies over the next 15 years. Our business is based on Carbon Recycle and Circular Economy principles, presenting a multi-trillion dollar opportunity for India and the world. Our mission is to make clean and green energy affordable and accessible for every Indian, enterprise, and utility, contributing to the fight against climate change. Headquartered in Navi Mumbai, Maharashtra, our company employs over 10001+ people and operates within the Oil and Gas industry. Visit our website at careers.ril.com/newenergy/ for more information.

Job Overview

The HR Operations Executive will be responsible for managing and streamlining HR operations, including HRIS management, onboarding, and offboarding processes. This full-time position is based in Navi Mumbai. The ideal candidate will possess strong operational capabilities, Excel skills, and analytical thinking.

Qualifications and Skills

• Proficiency in HRIS management for accuracy and data integrity
• Experience with onboarding processes, ensuring smooth transitions for new employees
• Expertise in managing offboarding processes while maintaining compliance standards
• Operational skills to handle day-to-day HR tasks effectively
• Advanced proficiency in Microsoft Excel for data management and reporting
• Strong analytical thinking to interpret HR metrics and provide insights
• Excellent communication skills to liaise with teams and stakeholders
• Ability to handle sensitive information with the utmost confidentiality

Roles and Responsibilities

• Manage and maintain the HRIS, ensuring data accuracy and system efficiency
• Coordinate onboarding processes for new hires, ensuring all paperwork and training are completed
• Oversee offboarding procedures, including exit interviews, documentation, and compliance
• Implement and improve operational HR processes to enhance efficiency
• Generate HR reports and analytics to support management decision-making
• Collaborate with various departments to support HR initiatives and programs
• Maintain employee records, ensuring all data is up-to-date and secure
• Assist in the development and implementation of HR policies and procedures

Executive LAQ CBM

Skills:
Land Acquisition, liasoning, LAQ, Legal, Negotiation Skill, Contract Negotiation,

Job Accountabilities

• Carry out intimate coordination and liaison with the village Patwaris, RIs and revenue department officials at the Distt Level
• Ensure that demarcation, measurements by the Patwaris are being carried out accurately.
• Advise on land/revenue matter and ensure correct information is obtained from the various land records.
• Assist in stacking, marking sketches in field & documentation. Assist officer in charge. of the area in execution of his duties and officiate in his absence.
• Assist in rent distribution, its accounting & coordination with Finance.
• Carry out advanced planning and implementation of all activities wrt land acquisition.
• Ensure that LAQ does not become a criticality in the progress of CBM project
• Progress LAQ work for CBM wells, Ensure all documents connected with LAQ are accurate, legally correct, completed well in time & properly maintained in safe custody
• Prepare all documents wrt diversion / permanent acquisition, lease agreements & other connected documents in time & submit to concerned authorities
• Maintain good liaison at Tehsil & village levels to facilitate LAQ progress.

Skill & Competencies

• Strong communication skill
• Legal Knowledge and good networking skills
• Negotiation Skill

Education Required

Bachelor degree in Law / Graduate / Post Graduate from a recognised university

Experience Required

Minimum 5 years relevant experience of in Land Acquisition and liasoning

Desired Skills and Experience

Land Acquisition, liasoning, LAQ, Legal, Negotiation Skill, Contract Negotiation