AbbVie is a global biopharmaceutical company focused on creating medicines and solutions that put impact first — for patients, communities, and our world. We aim to address complex health issues and enhance people’s lives through our core therapeutic areas: immunology, oncology, neuroscience, eye care, aesthetics and other areas of unmet need.

Associate Director, Field Analytical Tools, Center of Excellence

The Associate Director, Center of Excellence, Field Analytical Tools is a strategic leadership role which applies consulting, analytic, and communication skills to partner with Sales and Marketing in the design and ongoing implementation of field analytical tools.  The Associate Director, Center of Excellence (CoE) Field Analytical Tools responsible for providing thought leadership and strategic direction on innovative solutions for the AbbVie US Field and Sales Teams that integrate our understanding of opportunities among key external stakeholders (HCPs, Accounts, Patients, Speaker Programs and Samples).  This position influences cross-functional teams to create and onboard new analytic solutions and delivery platforms.  Our field analytical tool solutions serve a multitude of stakeholders including Sales/Field and Sales/Field Leadership, Field Planning & Analytics Team (FPAT) and senior leadership.

The position is a part of the Field Planning & Analytics Team which drives field force effectiveness by optimizing our sales force size and structure, ensuring our IC designs are driving the right behavior, and ensuring our call plans, field tools and operations provide our field teams with what they need to drive the business in their markets.  This position reports into the Lead Director, IC, Field Tools & Data Strategy and will lead a team of Center of Excellence Field Analytical Tool Managers in order to support field analytical tools philosophy and processes across all franchises.

This is a hybrid role and requires the ability to commute to our Mettawa, IL location at least 3 days per week.

Responsibilities 

Leadership

• Lead, develop, and mentor a team of Center of Excellence Field Analytical Tool Managers.
• Epitomize self-sufficiency and serve as a role model for the broader FPAT organization on what good looks like regarding bringing expertise in-house.
• Demonstrate influence without authority by guiding, coaching, and training the TA Field Tools leads.
• Coach Managers on technical ability, communication with stakeholders, process enhancements and working collaboratively with other business partners.
• Manage all aspects of vendor relationships on a day-to-day basis. Ensure vendor-assisted projects are managed within budget and timeline and appropriate methodologies are employed.

Field Analytical Tools Thought Leadership

• Drive collaboration between Franchise Analytics, Field Planning and Analytics Franchise Tools leaders, and the Field Tools Managers to ensure coordination across the organization to deliver value added solutions to the field.
• Effectively communicate the achievements against key milestones of projects.  This position is also responsible for collaborating with internal partners to define and drive regular communications to key stakeholders to help them keep a regular pulse on the activities and accomplishments of the initiatives.
• Stays connected with new ideas and approaches both within AbbVie’s enterprise and external in Pharma, drives a lean-forward posture on analytic solutions with the organization.
• Collaborate with appropriate cross-functional partners to build or onboard the solutions to ensure acceptance by the designated stakeholders.
• Responsible for bringing new ideas to the table to address business issues and tackle new solutions.
• Effectively coordinate and interface with cross-functional teams to help build solutions, able to adapt to changing prioritize and can prioritize work effectively.

 

 

• BA, BS degree is required.
• Minimum 8 years analytical experience and/or commercial operations experience required. Problem-solving orientation; ability to work independently.
• Experience working with leadership to solve problems and identify/sell/implement solutions.
• Must exhibit proficiency commensurate with grade in the following competencies: strategic thinking, problem-solving, innovation, collaborative partnerships across functions, analytical capabilities, leadership, drive for results, and communication for greater team effectiveness.
• Knowledgeable of a variety of PC programs (including, but not limited to Excel, SPSS Modeler, SAS, Access, PowerPoint, Power BI), database querying and analytical skills such as regression, clustering, machine learning and other advanced statistical skills.
• Demonstrates critical thinking and strong communication skills resulting in the ability to anticipate customer and business needs and address questions or issues.
• Demonstrates an ability to communicate complex issues in a simple, yet compelling fashion.
• Learns, fast, grasps the “essence” and can change the course quickly where indicated Raises the bar and is never satisfied with the status quo; Embraces the ideas of others, nurtures innovation and manages innovation to reality.
• Ability to develop in-depth knowledge of pharmaceutical industry data and therapeutic area to resolve business problems more efficiently and effectively

 

 

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.​
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​
• This job is eligible to participate in our short-term incentive programs. ​
• This job is eligible to participate in our long-term incentive programs​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. ​

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion.  It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

Customer Experience Rep II

A Relationship Builder – You manage direct to physician orders placed via phone, fax, email, and sales reps (providing field sales support). You facilitate new account setup and account changes, make welcome calls to new customers, validate pricing eligibility and facilitate pricing setup.

A Troubleshooter– You provide provisioning and navigation support for Allergan Direct online ordering for customers, process returns and replacements, and provide general customer support.

A Team Player – The team serves as a one stop shop handling inbound and outbound calls. Agents are regionally aligned and manage a regional inbox with incoming emails/faxes with inquiries, orders, and range of requests from customers and the field. CXRs foster the growth of a strong customer base through creating positive interactions and building strong relationships to support customers and Field Sales.

YOU WILL:

Be a customer SME. You will receive and answer customer and field inquiries, investigate and follow up on orders, triage calls, and resolve issues / answer questions with the highest degree of quality and accuracy.

Build bridges. Partner with Allergan Aesthetics Sales Reps and clients, cross train to assist other management teams within Customer Operations, and coach / mentor as needed.

Be excellence focused. Proactively identify areas of opportunity, utilize reporting to monitor and track work, and maintain confidential information.

 

 

·        2-4 years of Customer Service Experience

·        Experience working with MS Office Suite

·        Attention to detail and the ability to multitask and meet deadlines

·        Ability to handle and lead multiple projects independently

·        High School Diploma (Bachelor’s Degree preferred)

 

 

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.​
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​
• This job is eligible to participate in our short-term incentive programs. ​

​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. ​

2025 Statistics Intern

Envision spending your summer working with energetic colleagues and inspirational leaders, all while gaining world-class experience in one of the most dynamic organizations in the pharmaceutical industry. This is a reality for AbbVie Interns.

The Statistical Sciences (Stats) organization is part of AbbVie’s Data & Statistical Sciences (DSS) organization and plays a vital role in supporting the company’s strategic goals by providing data-driven insights and solutions. The department is responsible for conducting advanced statistical analyses, designing experiments, developing predictive models, and delivering data-driven insights to inform business decisions. The team works collaboratively with other departments across clinical development, regulatory affairs, and global medical affairs to provide statistical expertise and analytical support for various projects and initiatives across all phases of clinical development.

The Stats organization is composed of highly skilled statisticians, data scientists, and analysts who are pioneers in generating and leveraging scientific evidence to provide new treatments that make remarkable impact for our patients. The team is committed to continuous learning and development, staying up to date with the latest statistical methods and tools.

As a Stats intern, you will gain knowledge about the pharmaceutical industry, conduct research on one or more statistical topics, and support other projects as needed. Potential statistical topics include but are not limited to:

• Deep learning
• Historical data borrowing
• Missing data imputation
• Survival analysis

At the conclusion of the internship assignment, interns will present project/assignment results and learnings to department leadership and the broader Stats organization.

Stats interns will be located at one of our main campuses across the US: North Chicago headquarters office, Bay Area office, Irvine, CA office, Florham Park, NJ office, or Cambridge, MA office.

 

 

Minimum Qualifications

• Currently enrolled in university, pursuing a PhD in statistics, biostatistics, bioinformatics, or other closely related field
• Must be enrolled in university for at least one semester following the internship
• Must have completed at least two full years of PhD study prior to the start of the internship
• Track record of accomplishment

Preferred Qualifications 

• Expected graduation date between December 2025 – June 2026

Benefits and Amenities

• Competitive pay
• Relocation support for eligible students
• Select wellness benefits and paid holiday / sick time

Exhibit Account Manager

This role is responsible for providing overall support for exhibits at global congresses. The selected candidate will partner with Global Commercial Brand Teams and Global Medical Affairs to oversee conventions and multi-exhibit programs for several therapeutic areas (TAs) as assigned by their Manager.  Additionally, this role is responsible for managing large-scale exhibit projects on own, as assigned.  Responsibilities include weekly status meetings with business owners, vendor management, and cross-functional team coordination as well as daily administrative tasks associated with exhibit management, such as: annual congress calendar, budget management, data input, reporting and reconciliation.

• Works with brand teams to determine strategy for booth design and booth experience
• Manages development of creative materials including booth panels, traffic builders, and other promotional opportunities
• Budgets management and reconciliation, relative to the exhibit and liaise with exhibit house, I&D, and AV vendors
• Compliance: document generation, approval and tracking and be a liaison with global brand, medical teams, compliance and purchasing as appropriate
• Overall project management, including timeline and deliverable tracking
• Main POC for association management related to booth selection and coordination
• Produces post show reports for program and cost review and review event bills for accuracy, and approve payment
• Acts as advisor and project manager for the Global Commercial Brand teams, Global Medical Affairs, etc.
• Monitors booth activities in order to ensure compliance with applicable regulations and laws, satisfaction of participants, and resolution of any problems that arise
• Required to maintain and update program data in meeting and event technology system of record  and Convention calendar information
• Reads trade publications, attend seminars, and consult with other convention professionals in order to keep abreast of convention management standards and trends

 

 

Qualifications:

• High School diploma or equivalent and seven years of work experience OR Bachelor’s degree and 5+ years of trade show related experience, preferably in healthcare, pharmaceutical or other highly regulated industry
• Familiarity with PHRMA, CFR, Sunshine Act and global pharmaceutical requirements a plus
• Must be able to determine a trade show’s goals, purpose, message and impression and provide input to internal clients and Candidates for this position must be willing and anticipate long work days during shows. Work hours may be long and irregular, especially in the time leading up to a show
• Ability to manage multiple projects simultaneously with high attention to detail and adherence to departmental process
• Ability to multi-task and oversee several operations at one time, face many deadlines and coordinate activities of different groups of individuals
• Strong computer skills, an expert at Word, Excel and PowerPoint. Willingness to learn new programs specific to the events industry and have familiarity with metric system and conversion
• Must be able to negotiate with facilities, suppliers and vendors and have strong written and verbal skills
• Extremely organized and proactive with the ability to collaborate in a fast-paced team environment
• Ability to travel as the global convention schedule demands  and continue to work on multiple projects despite operating from remote locations
• Travel 30 – 50% domestic and international and as approved by manager