Accenture plc is a global multinational professional services company originating in the US and headquartered in Dublin, Ireland, that specializes in information technology services and consulting. A Fortune Global 500 company, it reported revenues of $64.1 billion in 2024.
Job Description
Designation: Customer Service New Associate
Qualifications: Any Graduation
Years of Experience:0 to 1 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.
What are we looking for? •Adaptable and flexible •Ability to perform under pressure •Ability to work well in a team •Results orientation •Written and verbal communication
Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines • Your primary interaction is within your own team and your direct supervisor • In this role you will be given detailed instructions on all tasks • The decisions that you make impact your own work and are closely supervised • You will be an individual contributor as a part of a team with a predetermined, narrow scope of work • Please note that this role may require you to work in rotational shifts
Qualifications
Sales Operations Specialist
Job Description
Designation: Sales Operations Specialist
Qualifications:Any Graduation
Years of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Job Summary: Provide sales process support to client teams, leadership, other internal operations teams and interfacing functional areas. Assist Accenture Practitioners in navigating the company s internal sales processes. Support Sales Excellence Leadership and Business Partners in driving efforts across multiple Sales Excellence service areas. Critical services include the support of opportunity pipeline management, new business meeting coordination, sales reporting/analysis for leadership, and internal sales processes/tools support for client teams. This position reports to Sales Excellence Sales Operations Leadership, Senior Managers, Managers, or Associate Managers. Note that depending on your specific responsibilities you may also be aligned to and take direction from business leadership role(s).
What are we looking for? Qualifications: Knowledge & Skill Requirements: • Excellent oral and written communications skills in English – this role requires a confident communicator and team player with robust interpersonal skills and a “can-do” attitude • Ability to work under minimal supervision and guidance, learning new responsibilities quickly • Ability to work virtually with diverse individuals • Excellent teaming, team-building, collaboration, and facilitation skills • Excellent organizational / time management / data management skills • Analytical skills; collects, researches and interprets data • Highly proficient in following and applying processes, quickly learning Accenture Sales processes and being able to recognize and apply them (previous familiarity preferred) • Excellent accuracy and attention to detail • Prioritizes and plans work activities with a high degree of personal organization and the ability to supervise/coach/mentor these skills in others • Highly proficient in Microsoft applications (Word, PowerPoint, Excel, IE, Outlook), particularly Excel • Understanding of finance concepts for a services company Educational Qualification Must have: • Undergraduate degree • English language fluency (oral and written) Good to have: • Business Management education desirable Skills & Work Experience Must have: • A minimum of 3-4 years of experience, with proven track record in team management Good to have: • Understanding of sales operations processes and tools (e.g., Manage mySales) preferred Other requirements (please specify such as overtime, etc.) • Must support/mirror working hours for the supported Market Unit or other business area • Must be flexible with work hours according to business needs (e.g., when interaction/conference calls with team members in other time zones is required, at mid-month and month-end peak activity periods, when a critical issue requires immediate resolution, or when covering for a colleague in another area) • Must have good internet connectivity and distraction-free environment for working at home, in accordance with local guidelines • May be occasionally required to travel domestically or internationally Additional Comments Nothing in this job description restricts management s right to assign or reassign duties and responsibilities at any time.
Roles and Responsibilities: Primary responsibilities include: • Work independently with minimal supervision • Be an individual contributor with ability to recognize and seek guidance on competing priorities • May supervise and be a people lead for a small team with oversight from a supervisor • Help create and execute low to medium complexity workplans • Interact confidently with senior leadership within sphere of responsibility • Provide input into the creation of operational processes • Demonstrate knowledge of supporting tools and processes, with expertise in specific area of responsibility • Have an understanding of where and how Sales Excellence Sales Operations fits into the bigger Accenture picture
Web Developer
Job Description
Project Role Description : Design, build and test web-based applications for various site components and edit site content. Document technical designs and specifications. Research and incorporate updated content for websites.
Must have skills : Selenium
Good to have skills : NA
Educational Qualification : 15 years of full time education
Project Role : Web Developer Project Role Description : Design, build and test web-based applications for various site components and edit site content. Document technical designs and specifications. Research and incorporate updated content for websites. Must have Skills : Selenium Good to Have Skills : Job Requirements : Key Responsibilities : Design and code applications in line with functional and technical programming standards. Ensure applications are operating according to service commitments. Analyze design build andor test new components or enhancements to existing modules including reporting and analysis capabilities. Technical Experience : Strong understanding of object-oriented programming principles Professional Attributes : Good communication skill Educational Qualification: 15 years of full time education Additional Information :
Customer Service Representative
Project Role : Customer Service Representative
Project Role Description : Provide functional, technical or administrative support to resolve customer problems and queries.
Must have skills : Apple macOS Management
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As a Customer Service Representative, you will provide functional, technical, or administrative support to resolve customer problems and queries. You will play a crucial role in ensuring customer satisfaction and maintaining positive relationships with clients. Your typical day will involve addressing customer inquiries, troubleshooting technical issues, and providing timely and accurate solutions. Additionally, you will collaborate with cross-functional teams to improve customer experience and contribute to the overall success of the organization. Roles & Responsibilities: – Expected to perform independently and become an SME. – Required active participation/contribution in team discussions. – Contribute in providing solutions to work-related problems. – Assist customers in resolving their issues and answering their queries. – Provide technical support and troubleshooting assistance to customers. – Ensure timely and accurate resolution of customer complaints. – Maintain a high level of professionalism and customer service orientation. – Collaborate with cross-functional teams to improve customer experience. – Stay updated with product knowledge and industry trends. – Assist in the development and implementation of customer service policies and procedures. Professional & Technical Skills: – Must To Have Skills: Proficiency in Apple macOS Management. – Good To Have Skills: Experience with customer relationship management (CRM) software. – Strong understanding of macOS operating system and its management. – Familiarity with Apple devices and their configuration. – Knowledge of troubleshooting techniques for macOS-related issues. – Excellent communication and interpersonal skills. – Ability to multitask and prioritize customer requests. – Attention to detail and problem-solving abilities. Additional Information: – The candidate should have a minimum of 2 years of experience in Apple macOS Management. – This position is based at our Bengaluru office. – A 15 years full-time education is required.
