The company provides services to clients in various industries, including communications, media and technology, financial services, health and public service, consumer products, and resources.
Business Operations and Hospitality Supervisor
The Workplace Business Operations Supervisor is accountable for the delivery of a suite of Workplace Services on site at the Accenture Song Production Studio location. This role will have an emphasis on Studio support with some assistance required at the Corporate Office. Both location activities will include helping with customer facing actions within Office Services such as audio-visual, catering, reception services, space utilization management, as well as facility and building management. The Business Operations and Hospitality Supervisor will oversee the related people team and business partner relationships. The Business Operations and Hospitality Supervisor will view all aspects of workplace operations through a hospitality lens; offering continuous white glove service and creating an exceptional experience for our team and our guests within a global, industry-leading corporation.
Key Responsibilities
- Oversee Accenture’s Workplace Solutions operations across Accenture business entities within the areas of responsibility.
- Plan and manage daily office operations and delivery of services, ensuring operational compliance to policies, budgets and guidelines and review performance against business objectives and our customer and hospitality experience.
- Work as a business partner with other Workplace Operation Leads, assisting in all areas of Office Services
- Provide leadership, direction, development and employee supervision for Location Services Analysts and Contractors (including succession planning and people development strategy)
- Define performance metrics and monitor performance against the strategy and revise/update strategies as appropriate
- Use judgment to anticipate customer service needs, resolve non-routine issues and take action accordingly
- Design and manage new or changes to, existing operating models, technologies and business applications to continually support Accenture’s Workplace Solutions strategy
- Review strategic service model options as appropriate
- Influence relevant leadership and/or stakeholders to take action in line with the strategic direction of Workplace Solutions
- Account for the integrity of key human resources processes including career development, salary reviews, recruitment processes and performance management
Job Requirements
- This role will require working on-site in Los Angeles, California
- The hours are typically 8am-5pm, Monday through Friday, and flexibility is required
Executive Suite Concierge
The Executive Suite (E-Suite) Concierge is a highly visible, customer-oriented individual who excels at working with upper levels of leadership. The E-suite Concierge will work in tandem with Executive Support and Office Services to meet the ever-evolving needs of Accenture’s Global Management and their teams.
The E-suite Concierge will need to attend to tasks both small and large. They should approach all tasks with speed and precision. They should be organized, able to multitask, have an eye for detail, and can creatively problem solve on own.
Key Responsibilities
- Daily walkthroughs of E-suite space to ensure Accenture standards of cleanliness and maintenance are met
- Work closely with reception, facilities, local technology, and other workplace departments to ensure quality service leading up to, on event day, and following
- Be a true face of the firm, creating an unparalleled experience for every guest that walks through the door
- Develop and maintain relationships with executives’ clients, other top executives within the company, and their EA’s
- Assist with day-of travel needs for E-Suite and executives, inclusive of car services, trains, and flight changes
- Provide general information regarding restaurants, public transportation, amenities, etc. and arrange bookings and reservations
- Stock supplies and maintains inventory daily throughout Floor 67 and E-suite areas
- Execute and manage ad hoc requests from E-Suite and Executives
- Comfortable assisting with any workplace position and showcasing a willingness to help wherever needed
- Responsible for making sure all guest preferences are met, while delighting and exceeding guest expectations
- Meet, greet and escort all VIP guests and ensure the guest was delighted and satisfied; arriving, during the stay and during a fond farewell
- Solicit feedback from guests at the conclusion of their office visit to identify areas of improvement
- Collect and maintain visitors’ needs and preferences to enhance future experience
Job Requirements:
- This role requires working on-site in New York, New York
- The hours are typically 7am-4pm, Monday through Friday, and flexibility is required
Workplace Management & Service Solutions
What’s In It For You:
- Collaborate with a diverse network of people
- Actively deliver innovative solutions for Accenture’s clients
- Apply your skills and experience to help drive business transformation
- Work locally or remotely, significantly reducing or eliminating the demands to travel
Project Description:
- Restock supplies daily throughout the reception, café , all snacks and conference rooms
- Assist with day porter activities as required: pick up dishes, load dishwashers, etc.
- Prepare spa water when needed for events
- Assist with the maintenance of the copy machine, Bevi machine, coffee machines and hydro planter as required
- Assist with the preparation of VIP Trays and welcome cards for when MD’s come to visit our space
- Support events with room, AV and catering set up and break down as required
- Provide general travel support (arranging for transportation, providing directions, etc.)
- Work closely with facilities, local technology, and other workplace departments to ensure high quality experience for all guests
- Collaborate with the LSA to do the catering order for office meetings and events are required
- Communicate and interact effectively with any workplace position and showcasing a willingness to provide back up support
- General administrative support
- Interface with vendors (catering, AV, etc.) to provide seamless customer support as required
- Respond to inquiries and anticipates customer needs
- Communicate effectively with peers, displaying accuracy and attention to detail both in verbal and written communications.
- Have an understanding of all on-site technology and be able to troubleshoot in-office AV equipment
- Other duties as assigned
- High School Diploma
Medicare Customer Service Operations Manager
Strategy & Consulting: We work with C-suite executives, leaders and boards of the world’s leading organizations, helping them reinvent every part of their enterprise to drive greater growth, enhance competitiveness, implement operational improvements, reduce cost, deliver sustainable 360° stakeholder value, and set a new performance frontier for themselves and the industry in which they operate. Our deep industry and functional expertise is supported by proprietary assets and solutions that help organizations transform faster and become more resilient. Underpinned by technology, data, analytics, AI, change management, talent and sustainability capabilities, our Strategy & Consulting services help architect and accelerate all aspects of an organization’s total enterprise reinvention.
As a Medicare Customer Service Operations Leader, your primary responsibilities may include:
- Client Engagement:
- Build and maintain strong relationships with clients, serving as the primary point of contact for consulting engagements.
- Conduct in-depth assessments of clients’ Medicare customer service operations to identify areas for improvement and growth.
- Strategic Consulting:
- Develop and implement tailored, data-driven strategies to optimize Medicare customer service operations, aligning them with organizational goals.
- Provide expert advice on compliance with Medicare regulations and best practices.
- Technology Solutions:
- Evaluate, recommend, and implement cutting-edge technology solutions to enhance customer service operations, including CRM systems, automation, and data analytics tools.
- Oversee technology implementation projects and ensure seamless integration into clients’ operations.
- Performance Improvement:
- Collaborate with clients to define key performance indicators (KPIs) and develop performance improvement plans.
- Monitor and measure the impact of implemented strategies and technology solutions, making adjustments as necessary.
- Team Leadership:
- Lead a team of consultants and subject matter experts, providing guidance, coaching, and mentorship.
- Foster a culture of innovation, collaboration, and continuous learning within the team.
- Thought Leadership:
- Stay abreast of industry trends, emerging technologies, and changes in Medicare regulations.
- Share insights and best practices through thought leadership articles, webinars, and speaking engagements.
- Travel, as needed, up to 100%
Why should I join the Accenture Health team?
- Innovate every day. Be at the forefront of designing and delivering Medicare and other health technology solutions that push boundaries and create new opportunities for our clients.
- Lead with the industry’s best. Join an industry-recognized healthcare leader with more than 20,000 global healthcare professionals collaborating to drive enterprise-wide transformational projects on a global scale. Accenture has worked with more than 200 clients to deliver healthcare transformation to meet the diverse needs of patients and members.
- Learn and grow continuously. Harness unmatched training and professional development to help you build and advance your health, consultative and delivery skills. With learning resources, interactive classroom courses, real-life client simulations and ongoing mentoring available when you need it, you’ll expand your thinking beyond the core Workday implementation.