Accenture plc is a global multinational professional services company originating in the US and headquartered in Dublin, Ireland, that specializes in information technology services and consulting. A Fortune Global 500 company, it reported revenues of $64.9 billion in 2024.
Customer Service Associate
Job Description
Designation: Customer Service Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA’s. Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.
What are we looking for? •Adaptable and flexible •Agility for quick learning •Ability to work well in a team •Commitment to quality •Problem-solving skills
Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines • Your expected interactions are within your own team and direct supervisor • You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments • The decisions that you make would impact your own work • You will be an individual contributor as a part of a team, with a predetermined, focused scope of work • Please note that this role may require you to work in rotational shifts
Qualifications
Insurance Operations New Associate
Job Description
Designation: Insurance Operations New Associate
Qualifications:Any Graduation
Years of Experience:0 to 1 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment. Voluntary benefits are employee benefits paid for by the employee rather than the employer, although the employer will pay for the administration of the scheme. The money is often deducted from the employee s salary for the sake of simplicity, although it isn t always Voluntary benefits are benefits the employee opts into and may pay a portion of the cost. Voluntary benefits are best understood in their contrast to employment benefits. An employment benefit is part of an employees contractual compensation. They are automatically provided, and the cost is part of an employees pay.
What are we looking for? Looking for a candidate who can deliver productivity along with Quality for a non-voice project. •Health and life insurance expertise
Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines • Your primary interaction is within your own team and your direct supervisor • In this role you will be given detailed instructions on all tasks • The decisions that you make impact your own work and are closely supervised • You will be an individual contributor as a part of a team with a predetermined, narrow scope of work • Please note that this role may require you to work in rotational shifts
Customer Contact Comms New Associate
Job Description
Designation: Customer Contact Comms New Associate
Qualifications:Any Graduation
Years of Experience:0 to 1 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process, who is good in typing is what is preferred here Customer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, via text, over chat, or face to face.
What are we looking for? •Adaptable and flexible •Agility for quick learning •Ability to work well in a team •Written and verbal communication •Ability to perform under pressure
Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines • Your primary interaction is within your own team and your direct supervisor • In this role you will be given detailed instructions on all tasks • The decisions that you make impact your own work and are closely supervised • You will be an individual contributor as a part of a team with a predetermined, narrow scope of work • Please note that this role may require you to work in rotational shifts
Qualifications
Data Centre Operator
Job Description
Project Role Description : Manage day-to-day activities of a data center, including physical and security checks, physical tape/media management, assistance with physical vendor intervention (e.g. replacement of a part), act as “remote hands” for the administrator.
Must have skills : Microsoft Windows Desktop Management
Good to have skills : NA
Minimum 0-2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As a Data Centre Operator, you will be responsible for managing the day-to-day activities of a data center, including physical and security checks, physical tape/media management, and acting as ‘remote hands’ for the administrator. Your typical day will involve providing support for Microsoft Windows Desktop Management and assisting with physical vendor intervention. Roles & Responsibilities: – Provide support for Microsoft Windows Desktop Management, including troubleshooting and resolving issues related to desktops, laptops, and peripherals. – Manage day-to-day activities of a data center, including physical and security checks, physical tape/media management, and acting as ‘remote hands’ for the administrator. – Assist with physical vendor intervention, such as the replacement of a part, and ensure that all work is completed in a timely and efficient manner. – Maintain accurate records of all activities and ensure that all documentation is up-to-date and readily available for review. – Collaborate with cross-functional teams to ensure that all issues are resolved in a timely and efficient manner, and provide regular updates to stakeholders on the status of ongoing projects. Professional & Technical Skills: – Must To Have Skills: Experience with Microsoft Windows Desktop Management. – Good To Have Skills: Knowledge of data center operations and physical security. – Strong understanding of networking concepts and protocols. – Experience with troubleshooting and resolving issues related to desktops, laptops, and peripherals. – Familiarity with ITIL processes and procedures. – Excellent communication and interpersonal skills, with the ability to work effectively in a team environment. Additional Information: – The candidate should have a minimum of 0-2 years of experience in Microsoft Windows Desktop Management. – The ideal candidate will possess a strong educational background in computer science, information technology, or a related field. – This position is based at our Gurugram office.
Qualifications