Remote patient monitoring lets clinicians access at-home and mobile devices, including wearables, to monitor and manage their patients’ chronic and acute medical conditions, such as heart disease, diabetes, cancer, asthma, irregular sleep patterns, and even difficult pregnancies.

Business Process Analyst

Tellihealth is transforming how chronic care is delivered by combining powerful technology with compassionate, intelligent care. Our roots lie in the merger of two industry leaders, Accuhealth and Signallamp Health, bringing together best-in-class Remote Patient Monitoring (RPM) and Chronic Care Management (CCM) services under one unified vision.

While we’ve unified under the Tellihealth brand, we’ve retained the proven strengths of both legacy organizations. Today, our services continue under the names accuRPM and signalCCM—a reflection of the powerful, trusted programs our clients have relied on for years.

Through accuRPM and signalCCM, we empower providers to deliver proactive, remote support to patients managing chronic conditions. Our mission is to close the gaps in care by making high-quality, tech-enabled remote services accessible, efficient, and deeply human.

We’re growing fast and looking for mission-driven team members who want to shape the future of connected care.

Position Position Overview:

This consultant is responsible for rapidly capturing, analyzing, and documenting current-state operational workflows across clinical, account management, claims, and shared services. Using AI-powered tooling and a lean operational mindset, they will partner with functional leaders to generate clean, standardized SOPs and identify efficiency opportunities. The ultimate goal is to build the foundational documentation that enables scaling, training, and accountability — culminating in the creation of a living Operations Playbook for Tellihealth.

Responsibilities:

• Facilitate process mapping sessions with frontline teams and functional leads (virtual or on-site)
• Use AI tools (e.g., ChatGPT, Notion AI, Scribe, Tango, etc.) to rapidly generate first-draft SOPs, job aids, and workflows
• Validate SOPs with process owners and iterate quickly to final versions
• Maintain consistent SOP structure, version control, and accessibility (via SharePoint or internal wiki)
• Apply lean principles to evaluate current workflows for bottlenecks, redundancies, and unnecessary handoffs
• Recommend practical improvements to streamline execution without requiring large tech investments
• Identify where processes lack clarity, ownership, or documentation, and resolve those gaps
• Organize completed SOPs, workflows, RACI charts, and reference materials into a structured Operations Playbook by department and workstream
• Create navigation structure and taxonomy for easy access and future updates
• Recommend long-term ownership model for playbook maintenance (e.g., embedded SMEs by department)
• Help the internal team learn how to use AI to maintain and evolve SOPs and job aids going forward
• Share templated prompts, best practices, and guidance on operationalizing AI in documentation and training workflows

Requirements:

• Proven experience documenting SOPs, workflows, and business processes in healthcare or a services business
• Proficiency using AI tools (e.g., ChatGPT, Notion AI, Scribe, etc.) to accelerate documentation and content creation
• Understanding of Lean or continuous improvement methodologies (Six Sigma not required)
• Strong operational intuition — able to understand context and not just write what’s said
• Comfortable working in ambiguous, fast-paced startup/scale-up environments
• Excellent written communication and organizational skills
• Exemplifies Tellihealth’s values: All IN, INtelligence, INnovation and INtegrity

Vice President of Client Success

The Vice President of Client Success is the executive owner for all post-sale revenue streams and client life-cycle performance across the enterprise. This leader is accountable for exceptional customer satisfaction, mutual success, and the operational execution. Serving as the bridge between commercial strategy and operational execution, the VP of Client Success drives client retention, relationship expansion, and accelerated revenue growth across all market segments and product lines.

Key Responsibilities:

• Build and lead an enterprise-wide client success framework that ensures every client has a clear relationship owner, structured touchpoints and visibility into ROI
• Own retention and expansion revenue KPIs, partnering with Finance to forecast revenue, optimize margin, and visibility into ROI
• Design and implement a formal Client Satisfaction Program including NPS surveys, executive business reviews, and issue escalation protocols
• Lead cross-functional governance across onboarding, implementation, revenue analytics and patient journey management to ensure seamless delivery and accountability
• Manages executive relationships with top strategic clients, including oversight of high-stakes renewals and partnership development
• Partners with Operations to reduce time-to-revenue by accelerating go-live timelines and standardizing implementation milestones
• Develop playbooks and escalation frameworks to ensure timely identification and resolution of risks related to client dissatisfaction or delayed launch
• Drives cross-program conversion strategies to improve patient throughput and maximizes lifetime value per client
• Collaborate with Sales to support pre-sale strategy, define compelling value propositions, and maintain visibility into pipeline and expansion opportunities
• Influences product and service innovation, leveraging client insights and market trends to share commercial offering and operational strategy
• Partners with Marketing to create client-facing thought leadership, case studies, and white papers that elevate Tellihealth’s brand
• Standardize client facing reporting and ROI communication across all segments to reinforce value delivery and transparency
• Lead and develop a national team of account managers
• Overseeing multiple regions and product lines and fostering a high-performing client-centric culture
• Provide day-to-day leadership, to ensure clear roles, strong client partnerships, operational excellence and scalable execution
• Other duties as assigned

Qualifications:

• Bachelor’s degree in a related field, required (experience in lieu of a degree considered on a year-per-year basis)
• 8 years’ experience in leading customer-facing organizations, required
• Ability to manage influence through persuasion, negotiation, and consensus building
• Ideally combined background of post-sale and sales experience
• Strong empathy for customers and passion for revenue and growth
• Deep understanding of value drivers in recurring revenue business models
• Analytical and process-oriented mindset
• Demonstrated desire for continuous learning and improvement
• Enthusiastic and creative leader with the ability to inspire others
• Excellent communication and presentation skills
• Exemplifies Tellihealth’s values: All IN, INtelligence, INnovation and INtegrity

Fulfillment Associate

The Fulfillment Representative will fulfill basic office duties that aid in supporting fulfillment to our patients, customers and clinics. For example locating stock, packing items for shipment and aid in the day-to-day work of the office.

Responsibilities:

• Arranging incoming deliveries in designated storage areas.
• Locating and extracting inventory from shelves and storage areas.
• Preparing the inventory for shipping.
• Ship inventory to patients, customers and clinics.
• Adhering to state health and safety practices.
• Manage return merchandise authorization duties.
• Responding to fulfillment inquiries and replacement tickets.
• Creates Bulk Reports for customers.
• Manage Shipstation software.
• Navigating between company software (Google Suite, Evelyn, Monday, etc.)
• Organizing the workspace.
• Other duties as assigned.

Requirements:

• High school diploma or GED, required.
• 1 year of administrative experience, required.
• 1 year of experience as a fulfillment associate, preferred.
• Ability to lift up to 50 pounds, required.
• Office 365 or G Suite experience preferred.
• Strong attention to detail.
• Exemplifies Tellihealth’s values: All IN, INtelligence, INnovation and INtegrity.

Total Rewards Manager

The Total Rewards Manager is responsible for the strategic design, implementation, and administration of compensation, benefits and wellness programs. This role ensures market competitiveness, legal compliance, and alignment with business goals while partnering closely with internal stakeholders and external vendors to deliver a strong employee experience, drive operational excellence, and support enterprise-wide total rewards initiatives.

Responsibilities:

Compensation Administration & Management

• Leads compensation benchmarking, job evaluations, and salary structure updates.
• Manages base pay and variable pay compensation program design, analysis and administration.
• Ensures FLSA compliance and advises on structure changes.
• Leads enterprise-wide compensation planning processes and compensation policy effectiveness.
• Monitors the effectiveness of existing compensation policies, guidelines and procedures
• Recommends revisions to existing plans and proposes new, cost-effective strategies aligned with compensation trends and corporate goals.
• Partners with HRBP and business leaders on designing and pricing any organizational structure changes.
• Manages the external compensation survey process and survey subscriptions.
• Leads ad-hoc enterprise-wide compensation & job framework projects.

Benefits Management

• Oversees benefit, retirement, and wellness programs, ensuring compliance with all relevant laws (FMLA, ADA, COBRA, ERISA, HIPAA, ACA, etc.).
• Oversee day-to-day administration of Tellihealth’s retirement program.
• Reviews plan documentation, vendor coordination, and benefit changes with carriers, consultants, and fiduciary partners.
• Partners with stakeholders on leave programs, filings, audits, and employee support.
• Leads plan design, implementation, communication, and cost analysis to maintain competitiveness and compliance.
• Collaborates closely with external Benefits Consultant/Broker to oversee and manage employee benefits programs
• Develops specifications for new benefit plans and recommends modifications to existing plans based on organizational needs
• Leads the implementation of approved benefit plans, ensuring timely and accurate execution
• Ensures all benefit plans are administered in compliance with established service level agreements (SLAs)
• Monitors service delivery to ensure a high level of customer service is consistently provided to plan participants

Requirements:

• Bachelor’s degree in Business Administration, Human Resources or a related field, required. (Professional experience may be used in lieu of a degree)
• 6 years of Human Resources experience, required.
• Proven experience leading cross-functional initiatives or projects requiring strong communication skills, influencing stakeholders, and driving results across diverse teams.
• Demonstrated success in managing organizational change or navigating complex situations, with measurable outcomes.
• Strong experience in benefits administration, compliance, and process management.
• Proficient in Microsoft Office, especially advanced Excel (PivotTables, VLOOKUPs, Macros, etc.).
• Excellent communication, collaboration, and stakeholder management skills.
• Skilled in vendor management, data privacy, and program implementation.
• Detail-oriented, organized, and able to manage multiple priorities in a fast-paced environment.
• Proven track record maintaining confidentiality.
• Travel as needed.
• Exemplifies Tellihealth’s values: All IN, INtelligence, INnovation and INtegrity.