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Industry-leading photography, design, illustration, and video apps that professionals rely on to do their best work.

Customer Success and Strategy Specialist, Adobe Firefly and Firefly Services

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

 

The Opportunity

This is an exciting opportunity to join the Customer Strategy & Success team as a Strategic Product Specialist specializing in Firefly and Firefly Services. Firefly empowers creative teams to demonstrate the power of AI to automate repetitive tasks, accelerate video production, and supercharge their creative workflows.

 

In this role, you’ll be a trusted advisor, helping our Enterprise customers unlock the full potential of generative AI through Firefly and its APIs. You’ll engage directly with creative and team leadership at some of the world’s most renowned companies, fostering their adoption of these innovative solutions.

What You’ll Do

  • Collaborate with Enterprise customers to understand their content creation challenges and find opportunities for Firefly and Firefly Services to streamline workflows, enhance creativity, and improve productivity.
  • Deeply understand the capabilities of Firefly and Firefly Services, translating complex technical features into clear, actionable benefits for customers.
  • Develop and deliver compelling product demos showcasing the power of generative AI for content creation, going beyond features to showcase real-world impact.
  • Work collaboratively with Customer Success Managers and other specialists to develop targeted adoption strategies and drive active user engagement within customer organizations.
  • Demonstrate your technical expertise to guide customers on integrating Firefly Services into their existing workflows and applications for seamless content creation.
  • Partner with product and GTM teams, providing actionable insights from customer engagements to inform product roadmaps and go-to-market strategies.

What You Need to Succeed

  • 10+ years of experience in a customer-facing role within the technology or creative industries.
  • Proven track record of efficiently implementing AI-powered solutions for Enterprise clients.
  • Deep understanding of the challenges and opportunities faced by enterprise content creation teams.
  • Strong technical skills, including expertise in APIs, cloud services, and potential integration points with other creative tools.
  • Exceptional presentation and storytelling skills, capable of translating technical details into clear, compelling narratives for a non-technical audience.
  • Strong relationship-building abilities, adept at securing consensus and fostering trust with both customers and internal partners.

This is a unique opportunity to be at the forefront of AI-powered content creation. You’ll work with the world’s leading brands, helping them unlock the power of Firefly and shape the future of creative workflows.

 

Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $91,900 — $179,100 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. 

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.  Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

 

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

 

 

 

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

 

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.

Strategic Development Manager

This is an exciting opportunity to join the Customer Strategy & Success team as a Strategic Product Specialist, focusing on driving adoption of Adobe Express and Firefly for Adobe’s Enterprise customers.

Adobe Express represents a new generation of Adobe innovation, empowering everyday communicators to build impactful content. It’s a cloud-based web and mobile solution used across businesses, marketing teams, non-profits, schools, and office professionals. Learn more at https://express.adobe.com.

Adobe Firefly empowers creative teams to demonstrate the power of Generative AI to automate repetitive tasks, accelerate video production, and supercharge their creative workflows. Learn more at https://firefly.adobe.com/

In this role, you will be directly engaged with leadership at some of the world’s most well-known companies, helping unlock value and fostering adoption of Adobe Express and Firefly throughout the organization.

 

What You’ll Do 

·       Collaborate with Enterprise customers to understand their visual communication and content creation needs.

·       Find opportunities for Adobe Express and Firefly to streamline workflows, enhance creativity, and improve productivity.

·       Demonstrate the specific value proposition of each solution, showcasing how they integrate seamlessly with the Adobe ecosystem including Creative Cloud, Stock, Fonts, and Libraries.

·       Develop and deliver compelling product demos that resonate with customer needs, moving beyond features to showcase real-world impact.

·       Partner with Customer Success Managers and other specialists to develop targeted adoption strategies and drive active user engagement within customer organizations.

·       Collaborate with product and GTM teams, providing actionable insights from customer engagements to inform product roadmaps and go-to-market strategies.

 

What You Need to Succeed 

·       10+ years of experience in a customer-facing role, ideally within the design/creative industry.

·       Proven track record of successfully implementing visual communication solutions for Enterprise brands.

·       Deep understanding of the challenges and opportunities faced by enterprise visual communicators.

·       A blend of customer success, business development, product evangelism, marketing, and design consulting skills.

·       Exceptional presentation and storytelling skills, capable of translating technical jargon into clear, compelling narratives.

·       Proficiency in synthesizing complex business requirements into accessible and effective solutions using Adobe Express and Firefly.

·       Strong relationship-building abilities, adept at securing consensus and fostering trust with both customers and internal partners.

 

This is a unique opportunity to work with the world’s leading brands, driving adoption of cutting-edge solutions that transform how they create content. Join us and make a lasting impact!

 

Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $91,900 — $179,100 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

Sr. Sales Operations Manager

Adobe is looking for a Sales Operations Manager (SOM) to join our Americas Sales Operations team, supporting our Growth organization. SOMs work directly with field leadership teams, providing timely analytics and business insights to drive successful performance against established KPIs. We are trusted business advisors that serve as critical members of our field organizations, driving operational rigor, go-to-market planning and execution. The ideal candidate will have a background in data & analytics, building complex Excel models and leveraging BI reporting while being able to effectively communicate with executive leaders to inspire change and performance to company targets.

 

What you’ll Do

  • Work as a key member of the field leadership team, providing timely sales analytics including weekly pipeline analysis, forecasting, and sales results
  • Drive business change by developing a keen understanding of the business, identifying core focus areas through data driven insights, and building trust with business partners
  • Partner with the field to craft and establish GTM strategy, own the modeling and implementation of sales territories and quota setting
  • Actively identify operational issues and design solutions to make business flow better for the sales teams
  • Work closely with other SOMs to share knowledge, methodologies and facilitate standardization across the field organization

What you need to succeed

  • Bachelor’s degree in business, finance or related field; MBA preferred, but not required
  • 3-5 years related work experience in Sales, Sales Operations, Sales Strategy, Go-to-Market or interlinked functions, ideally in the software industry
  • Strong strategy, planning, organizational and multitasking skills
  • Solid mathematical aptitude and ability to turn data into insights & actions
  • A problem solver with the ability to identify solutions to complex business issues
  • Must be self-managed, responsive and able to work in a virtual team environment
  • Advanced Microsoft Office skills required, especially Excel & PowerPoint
  • Intellectual curiosity, hands-on mentality, and phenomenal attention to detail

 

Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $96,300 — $200,200 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

Sr. Research Program Manager, Graphics AI Research

In this role, you will work very closely with the organization in Adobe Research that invents this technology. You will help align with product teams across Adobe including the Illustrator, Photoshop, Substance, applied ML teams, Design, and more! You will oversee, manage, and closely monitor a portfolio of research projects, shepherding them to successful adoption by Adobe’s products. To be successful at this role, you need to be able to connect the dots, see the big picture, and make sure that all stakeholders are aligned. If you are a problem solver, passionate about the next generation of technology in this space, and can figure out how to make things happen, this could be the role for you!

What You Will Do

  • Oversee, manage, and maintain engagements between Research, Product, Applied ML, and Design organizations, from strategy to tactical execution.
  • Drive the establishment of a joint innovation strategy, objectives, key results, and success metrics, in collaboration with Product and Research leadership.
  • Manage a portfolio of research projects and their associated resource allocations, diving deeper into those requiring additional technical project management, so that the desired outcomes are achieved.
  • Implement and manage a cadence of Product/Research reviews, including strategic priorities reviews, and tactical execution reviews of progress against objectives.
  • Establish and influence adoption of a research project portfolio prioritization framework and implement processes and tools to support it.
  • Establish feedback and metrics systems to assess the value of Research technologies to Product end users, and to assess the Product team satisfaction with the Research partnership.
  • Leverage in depth technical knowledge and problem-solving skills to understand issues, identify their root causes, determine alternative solutions, evaluate them, make recommendations and execute on them.
  • Ensure the efficient running of the organization through on-going improvements to all areas of the research org, from strategy and operations to customer management and communication.
  • Act as a point of contact between the Research org leader and employees / stakeholders, to review requests, and determine and assign the appropriate actions.

What You Will Need to Succeed

  • A bachelor’s degree in computer science or related technical field is desired.
  • Significant prior experience in customer-facing roles, project / program management, product management, and working in a technology or research organization.
  • Experience in expertly managing a portfolio of projects (10 or more).
  • Exceptional ability to work at both the strategic and tactical levels, and to deliver desired outcomes despite obstacles.
  • Experience defining, implementing, and optimally executing high-visibility initiatives in a constantly evolving environment.
  • Passion for problem solving and ability to think through problems creatively and systematically, and to identify and evaluate alternative solutions.
  • Ability to influence executives, senior leaders, and decision makers, and to gain alignment without direct authority, leveraging data and storytelling.
  • Outstanding interpersonal, verbal, and written communication and presentation skills, resulting in effective and timely information sharing.
  • Expert ability to translate highly technical jargon into language that a non-technical audience can understand and work with.
  • High degree of curiosity, flexibility, perseverance, teamwork, and self-motivation.
  • Expertise in a variety of productivity tools (e.g., Microsoft Excel, SharePoint, Wiki, Jira, etc).

 

Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $138,600 — $258,700 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

Updated: December 2, 2024 — 12:02 pm

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