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About us. One of Allianz Partners’ lines of business and its operating brand in India, Allianz Assistance aims to make life simpler, easier, and safer for customers with a wide range of offerings, from roadside assistance (RSA), health assistance, home assistance, and travel assistance, amongst others.

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Assistance Coordinator

Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 83 million private and corporate customers and its 142,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, push the boundaries and challenge the industry.

Allianz Worldwide Partners (AWP) provides diverse expertise in automotive, international health & life, travel insurance, assistance and direct sales and is at the forefront of the Allianz B2B2C offering. United under one brand, Allianz Global Assistance, Allianz Global Automotive and Allianz Worldwide Care are specialist areas combining forces to push boundaries and create tomorrow’s solutions to deliver an enhanced experience to our clients. Our 15,000 employees are based across 34 countries and combine 58 different languages and 60 nationalities, reflecting the truly diverse nature of Allianz Worldwide Partners. Our DNA is unique: we dare and care, anytime, anywhere. If this sounds like you, come and join us.

Role Summary

Job Title: Assistant Coordinator
Job Location: Sector -44, Gurgaon
Reporting Manager: Process Manager Department: Nissan Connect Team Management (Y/N): No

Job details / role purpose
• Person has to manage Inbound or Outbound calls
• Following process quality parameters. • To work in rotating shift as per business requirement.

Key responsibilities

• Handling Inbound calls or Out bound calls.
• Prior experience of Inbound or out bound process.
• Adherence of quality parameters. • Achieving SLA targets.

Profile sought and key requirements

• Good communication skills.
• Automobile industry background will be added advantage.
• Ready to work in Rotational shifts. • Must be a Graduate.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and shape a better future for our customers.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, or sexual orientation.
Join us. Let’s care for tomorrow.
Note: Diversity of minds is an integral part of Allianz’ company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to be motivated in gaining varied skills from different positions and to collect experiences from across Allianz Group.

Claims Settlement Associate

As an Associate for the Insurance Claim Settlement process, you will play a crucial role in efficiently and effectively reviewing claims, ensuring all required documentation is in place, and facilitating the seamless settlement of claims. Serving as a key point of contact for associates, you will utilize your expertise to address queries, interpret policies, and communicate benefit coverage details. Additionally, you will be responsible for coordinating with the onshore team and clients to expedite the closure of claims.

KEY RESPONSIBILITIES

• Review and process insurance claims efficiently, ensuring accuracy and compliance with established policies.

• Interpret policies, and fully explain benefit coverage to customers regarding policies, benefits, and claim status.

• Request missing documents or information from the customer using email.

• Achieve daily targets of claim productivity, settlement, and Quality.

• Perform necessarily follow up with policy holder and other stakeholders.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Excellent communication required.

• Ability to pay close attention to detail and multi-task.

• Superb verbal communication skills, specifically the ability to communicate professionally and articulately via phone/email with clients and colleagues.

• Good knowledge of Insurance Claim domain

What we offer

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of course and target development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build work well programs to providing you with peace of mind and give the flexibility in planning and arranging for better work life balance.

POSITION SUMMARY

KEY RESPONSIBILITIES

• Review and process insurance claims efficiently, ensuring accuracy and compliance with established policies.

• Interpret policies, and fully explain benefit coverage to customers regarding policies, benefits, and claim status.

• Request missing documents or information from the customer using email.

• Achieve daily targets of claim productivity, settlement, and Quality.

• Perform necessarily follow up with policy holder and other stakeholders.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Excellent communication required.

• Ability to pay close attention to detail and multi-task.

• Superb verbal communication skills, specifically the ability to communicate professionally and articulately via phone/email with clients and colleagues.

• Good knowledge of Insurance Claim domain

What we offer

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.

Client Relations Officer

Job Overview:

The Client Relations Officer is responsible to support the Account Managers in all activities related to ensuring a smooth client relationship. This role is integral to help the unit acquire and sustain clients and achieve sales and profitability objectives. Additionally, the Client Relations Officer acts as the bridge between Business Development – Client Relations unit and the other business units within Nextcare Lebanon.

Job Responsibilities / What you do:

Supports account managers in all client relation activities.
Generates data and periodic reports, such as consolidated account forecast, performance report, market activity report, etc., to assist the client relations team.
Understands and clearly articulates Nextcare’s value proposition.
Possess or develops an in-depth subject matter knowledge of all Nextacare offerings.
Visits Clients as recommended by the Account Managers and deliver product demonstrations under their guidance.
Acts as a liaison between the Business Development – Client Relations and the other Business Units to cater to customer needs in a timely and effective manner.
Remains knowledgeable of market and industry trends, competitors, and leading customer strategies.
Aggregates and documents product and service requests to assist each Account Manager; maintain accurate record-keeping.
Participates in some marketing activities, predominantly development of PowerPoint presentations, and other ad-hoc requests.
Coordinates with logistics and other support functions as necessary.
Delivers on tasks / responsibilities assigned by account managers for specific client needs.

Key responsibilities / What you bring:

Bachelor’s Degree; Business Management background preferred.
2+ years’ of relevant experience in TPA, BPO or hospital, medical centers with added advantage with some knowledge of insurance, processes ,practices and negotiations.
Strong communication and interpersonal skills.
Build and maintain strong relationship with partners and stakeholders.
Physically fit to carry out duties.
Legally permitted to work in the country of operations.
Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.

Key Benefits / What we offer:

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

Process Associate – AR

Perform Accounts Receivable Activities in accordance with the process documentation and standard AWP procedures. The activities and responsibilities in the role consist of checking all Customer invoices, Cash allocations, refunds/credit notes, Customer reconciliation, Ageing analysis, period end closing, Month end reporting and more.

Key responsibilities:-

Sending Invoices and sales report to Customers accurately and timely.
Timely follow up for payments from customer & payment allocation.
Reconciliation of customer account with sales report and customer statements.
Preparation of customer ageing report and analysis of same.
Cash Allocation/Clearing and managing unallocated items.
Strong email handling/Managing generic emails with defined SLA.
Strong liaising with BU and customer for clearing open items in GL.
Inter-company debt collection.
Provide active input into the design and implementation of process improvement initiatives
Work within a team structure in achieving key performance indicators and objectives and be highly focused on the achievement of these objectives
Develop and maintain professional relationships with appropriate internal and external stakeholders
Other adhoc tasks and responsibilities as the need arises.

Qualifications & Experience:-

B. Com / M. Com
3-6 years of experience.
ERP/Feeder system experience
Previous experience in an similar assistant accountant role.
Previous insurance experience is preferable.
Intermediate or Advanced Excel skills.
Previous experience using a general ledger system. SAP is preferable Initiative.
Ability to undertake initiative and deliver quality results often with competing deadlines
Ability to work independently and autonomously yet still displaying strong team work ethics and attributes Team Work.
Ability to support and mentor other team members in the task undertaken.
Strong listening, written and verbal communication skills.
Ability to understand and assess accounting process issues.
Ability to prioritise tasks and meet set deadlines Customer Service.
Provide exceptional customer service to be internal and external stakeholders.
Strong ability to build effective internal relationships at all levels of the organisation