Amazon.com, Inc., doing business as Amazon, is an American multinational technology company, engaged in e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence.
Amazon Hiring Graduates: Check Post Details
Overview:
Amazon is seeking applications from qualified and desirous candidates for the post of Cloud Support Engineer (Windows) at their Telangana location.
The complete details of this job are as follows:
Roles and Responsibilities:
- Learn and use ground breaking technologies.
- Apply advanced troubleshooting techniques to provide unique solutions to our customersโ individual needs.
- Interact with leading engineers around the world.
- Partner with AWS teams to help reproduce and resolve customer issues.
- Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
- Drive customer communication during critical events.
- Drive projects that improve support-related processes and our customersโ technical support experience.
- Write tutorials, how-to videos, and other technical articles for the developer community.
- Work on critical, highly complex customer problems that may span multiple AWS servic
Basic Qualification-
- Bachelorโs degree OR equivalent experience in a technical position; Requires minimum of 7+ years of experience in a technical position.
- Proficiency in Systems Administration and Troubleshooting in Windows Server Operating System; Good Understanding and troubleshooting knowledge on Active Directory and Domain Controller
- Good understanding of Networking concepts like TCP/IP, DHCP, IP Routing and Name Resolution, Firewall, VPN and protocols
- Experience in troubleshooting filesystem and scripting (i.e. Bash, Python, PowerShell etc.), REST API based services.
- Ability to communicate effectively in English (written and spoken) within technical and business settings.
Preferred Qualification-
- Expertise with troubleshooting OS issues including instance down, RDP/SSH issues, Patch management, IIS, Windows Update components, Windows backup component, MS SQL Cluster setup.
- Proficiency with IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, DNS, Network Monitoring / Troubleshooting tool.
- Expertise with troubleshooting Active Directory, File systems, Domain controller, Remote Desktop instances.
- Programming / scripting experience (Powershell, Bash, Java, Perl, Ruby, Python).
- Good understanding of the networking OSI model.
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