Amazon Mission Statement. Amazon’s mission statement, “to be Earth’s most customer-centric company,” is a commitment to providing attractive e-commerce services to its customers and emphasizes the importance of customer satisfaction.
Tech Customer Solution Manager, Buy with Prime
The Buy with Prime (BwP) team is seeking a Technical Customer Solution Manager (CSM-T). This role is a high impact, high visibility role managing the launch of Buy with Prime product on e-commerce sites. The CSM-T has a solution mindset and owns all aspects of the customer journey from discovery to understanding customer requirements to launch planning and execution. They are also expected to build the relationships by partnering across multiple teams such as sales, account management, product, engineering and solution architects to successfully launch the customer on Buy with Prime product and features.
The successful candidate will have a track record of (1) experience in customer launch and/or solution management. (2) experience managing technical and non-technical projects with a proven ability to work across broad functional teams (3) owning internal as well as customer facing operating procedures, with a continuous lens on process improvement and (4) demonstrating strong customer obsessions through driving process improvement and advocating for the customer as part of internal reviews.
Key job responsibilities
– Manage end to end Buy with Prime launches for customers in enterprise and SMB customer segments.
– Provide a consultative approach to onboard e-commerce customers on Buy with Prime product to meet customers requirements.
– Work cross-functionally to launch merchants on Buy with Prime product (e.g., Sales, Product, Tech).
– Utilize subject matter expertise to communicate the value of Buy with Prime product to key customer stakeholders.
– Provide feedback to the product team based on the learnings during customer launch.
About the team
Buy with Prime is helping people reimagine the way they shop….wherever they do! Our vision is to enable every entrepreneur in the world to reach every customer in the world through every channel they can imagine. Buy with Prime is a new way to extend Prime shopping benefits—including fast, free shipping, a seamless checkout experience, and free returns—to merchants’ own online stores, ultimately increasing selection for Prime members. For over 20 years, Amazon been empowering small and medium-sized businesses with opportunities to grow. Buy with Prime is an exciting next step in our mission to help merchants of all sizes grow their business—whether on Amazon or beyond
BASIC QUALIFICATIONS
– 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
– 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
– Bachelor’s degree in science, technology, engineering, math, business or equivalent
– Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
PREFERRED QUALIFICATIONS
– Strong verbal and written communication skills
– Ability to influence others in a collaborative fashion
– Strong decision-making skills
– Ability to prioritize in a complex, fast-paced environment
– Ability to gather, interpret and apply a wide range of data
– Strong organizational skills
– Sound business judgment, proven ability to influence others, and strong analytical thinking skills are critical to success in this position
Ontologist, Product Knowledge, Ontology
The vision of the Product Knowledge Ontology Team is to provide a standardized, semantically rich, easily discoverable, extensible, and universally applicable body of product knowledge that can be consistently utilized across customer shopping experiences, selling partner listing experiences and internal enrichment of product data. We aim to make product knowledge compelling, easy to use, and feature rich. Our work to build comprehensive product knowledge allows us to semantically understand a customer’s intent – whether that is a shopping mission or a seller offering products. We strive to make these experiences more intuitive for all customers.
As an Ontologist, you work on a global team of knowledge builders to deliver world-class, intuitive, and comprehensive taxonomy and ontology models to optimize product discovery for Amazon web and mobile experiences. You collaborate with business partners, data science and engineering teams to deliver knowledge-based solutions to enable product discoverability for customers. In this role, you will directly impact the customer experience as well as the company’s product knowledge foundation.
Key job responsibilities
* Develop logical, semantically rich, and extensible data models for Amazon’s expansive product catalog
* Ensure our ontologies provide comprehensive sub-domain coverage that are available for machine ingestion and inference
* Research worldwide understanding of Amazon products to develop scalable data models that solve customer problems and enhance product discoverability
* Create new schema using Generative Artificial Intelligence (generative AI) models
* Expand existing data retrieval techniques by utilizing our extensive product catalog and query languages
* Analyze website metrics and product discovery behaviors to make data-driven decisions on optimizing our knowledge graph data models globally
* Contribute to the development of new tool features and processes for the Ontology team
* Drive alignment to ontology modeling and technology best practices and principles within our organization and across Amazon
* Coordinate cross-functional projects with a broad range of technical and non-technical teams
About the team
Our team has a global presence: we celebrate diverse cultures and backgrounds within our team and our customer base. We are committed to furthering our culture of inclusion, offering continuous access to internal affinity groups as well as highlighting diversity programs. We care about your career growth, from your initial company introduction and training sessions, to continuous support throughout your entire career at Amazon. We recognize each team member as an individual, and we will build on your skills to help you grow. We have a broad mix of experience levels and tenures, and we are building an environment that celebrates knowledge sharing.
BASIC QUALIFICATIONS
* Degree in Library Science, Information Systems, Linguistics or equivalent professional experience
* 3+ years of relevant work experience working in ontology and/or taxonomy roles
* Proven skills in data retrieval and data research techniques
* Ability to quickly understand complex processes and communicate them in simple language
* Ability to communicate knowledge-based requirements and needs to engineering and retail teams
* Familiarity with Semantic Web technologies (RDF/s, OWL), query languages (SPARQL) and validation/reasoning standards (SHACL, SPIN)
* Knowledge of open-source and commercial ontology engineering editors (e.g. Protege, TopQuadrant products, PoolParty)
* Detail-oriented problem-solving, ability to work in fast-changing environment and manage ambiguity
* Proven track record of strong communication and interpersonal skills
* Proficient English language skills
PREFERRED QUALIFICATIONS
* Master’s degree in Library Science, Information Systems, Linguistics or other relevant fields
* Experience building ontologies in the e-commerce and semantic search spaces
* Experience working with schema-level constructs (e.g. higher-order classes, punning, property inheritance)
* Proficiency in SQL, SPARQL
* Familiarity with software engineering life cycle
* Familiarity with ontology manipulation programming libraries
* Exposure to data science and/or machine learning, including graph embeddings
Sr. ML Data Associate, Information Data Operations
Alexa is Amazon’s groundbreaking voice service designed for voice interactions. We believe voice is the most natural interface for interacting with technology across many domains. We are looking for a Sr. Machine Learning Data Associate to join our Information Data Operations (IDO) team.
Key job responsibilities
This role focuses on language data, primarily in the areas of editing, writing, and general data analysis deliverables. The Sr. Machine Learning Data Associate must be capable of:
– Editing high-quality and engaging copy
– Understanding how people use language to convey meaning
– Delivering high-quality work under tight deadlines
– Translating established guidelines into daily work practices
– Working autonomously with minimal direction
– Handling unique data analysis requests from a range of customers
The ideal Sr. Machine Learning Data Associate:
– Possesses strong copy-editing and writing skills
– Is curious to know how Alexa can answer so many questions
– Exhibits extreme attention to detail
– Utilizes excellent communication and organizational skills
– Demonstrates willingness to support several projects at one time
– Adapts quickly to keep up with changing project conventions and new projects
A day in the life
As a Sr. Machine Learning Data Associate, you are responsible for editing, writing, researching, and delivering high-quality data for internal and external customers. You will learn and master workflow guidelines to hit deadlines in a fast-paced environment.
About the team
Information Data Operations (IDO) is a team of Machine Learning Data Associates and support staff who help make Alexa smarter and drive efficiencies for stakeholders. We do this by increasing the number of questions Alexa can answer, by improving the overall quality of the answers Alexa serves, and by providing stakeholders high-quality data to make informed, data-driven decisions.
BASIC QUALIFICATIONS
– Bachelor’s degree
– 1 year of work experience
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PREFERRED QUALIFICATIONS
– Bachelor’s degree in Journalism, English, Communication, Linguistics or equivalent practical experience
– Strong analytical, problem-solving, and critical-thinking skills
– Proven track record of taking ownership and successfully delivering results in a fast-paced, dynamic environment
– High attention to detail, including precise and effective communication
– Proven ability to manage multiple, competing priorities simultaneously
– History of teamwork and willingness to roll up one’s sleeves to get the job done
Instock Manager , Amazon Fresh
The Amazon Fresh Grocery team is excited to welcome an Instock Manager to our dynamic team, based in Seattle, WA, New York, Arlington, VA, Nashville, TN, or Austin, TX.
Join us at Amazon Fresh Grocery in reshaping the future of customer experiences and supply chain excellence. Your expertise will drive innovation, efficiency, and lasting impact.
As an Instock Manager (ISM) within Amazon Fresh Grocery, you’ll take on a critical role at the forefront of developing business plans and overseeing supply chain and inventory management. Leading cross-functional initiatives will be second nature as you drive improvements to enhance customer experience and overall cost structures. Your leadership will extend across both Online and In-Store channels.
To be successful in this role, you should feel comfortable using data to influence others and building scalable systems and processes to allow us our business to grow. In joining this team, you will have the opportunity to both build and operate in an ambiguous fast-paced environment and will drive initiatives that improve sales, customer experience, and process improvement within retail and operations.
Success starts by being a self-starter, highly organized, and possessing strong data extraction and analytical capabilities. In this role, we look for you to be thoughtful in the your pursuit of results and thrive in a high energy environment where tactical and strategic activities are expected to be driven in parallel.
Strong candidates will have knowledge in fundamental business principles and previous Retail experience. The ideal candidate is able to lead and influence both internal and external teams in an ambiguous environment while maintaining a customer-centric philosophy.
Key job responsibilities
A successful Instock Manager will:
– Manage inventory availability and inventory health including: improved instock, inventory planning, vendor operational improvement (efficiency, fill rates, lead time), forecasting, and waste reduction
– Drive cross-functional strategic initiatives to improve customer experience and overall cost structure of the business
– Perform complex business analysis to identify business opportunities to improve revenue and profitability
– Partner with internal teams to develop tools, automation, and process improvements that affect purchasing and vendor management workflows
A day in the life
As an Instock Manager, you’ll collaborate closely with top suppliers, internal vendors and other internal strategic partners, to enhance supply chains and under-the-roof operational excellence. Together you will be part of a professional environment that fosters growth, values insights, and empowers you to propel the future of e-commerce.
About the team
Our mission is to perfect the art of grocery experience, from buying to vendor performance, optimizing DC operations, and nurturing vital relationships with key distributor partners. At the Grocery Retail Inbound Team (GRIT), we are the driving force behind Amazon Fresh Grocery’s unparalleled supply chain success. Being on our team means being part of a team that orchestrates the seamless flow of goods, ensuring that our customers can find what they need when they need it.
We’re not just focused on perfect execution; we’re involved in the long-term planning of our DC topology, sourcing strategy, and vendor partnerships. Join us at GRIT, and you’ll have the opportunity to influence the planning of our network, collaborate with tech to build innovative supply chain solutions, and work with top manufacturers to optimize our supply chain.
If you’re ready to be part of a team that defines the future of grocery supply chain, then GRIT is the place for you. Join us, and let’s build something extraordinary together.
BASIC QUALIFICATIONS
– 3+ years of with Excel experience
– 4+ years of supply chain, inventory management or project management experience
– Bachelor’s degree, or 3+ years of professional or military experience
PREFERRED QUALIFICATIONS
– Knowledge of the principles of statistical inventory control
– Experience with process improvement techniques such as Kaizen, Lean Manufacturing or Six Sigma
