Amazon.com, Inc., doing business as Amazon, is an American multinational technology company, engaged in e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence.
Virtual Customer Support Associate
DESCRIPTION
Role: Virtual Customer Service Associate
Job Type: Seasonal (Contractual)
Location: Work from home in Delhi.
Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead we’ll provide you with the training you need to problem solve for our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
What will you do as a Customer Service Associate?
As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our customers by answering their requests through phone, chat and/or email – this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers
What strengths will you bring?
- Hard-working, articulate, and detail-oriented
- Friendly and customer-focused in every situation
- Ability to learn quickly and embrace change
- Comfortable multi-tasking in a high-energy environment.
What benefits will you receive?
One of the great things about joining Amazon’s Customer Service team is that you don’t need past experience in customer service. You’ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:
- Medical insurance
- Pension plan
- Internet allowance
- Lifestyle benefits and retail discounts through our Amazon Extras program
- Expert training and ongoing opportunities to learn more and develop your skills
If this role sounds like it’s for you, then click on the link below to start the application process!
You’ll need to allow 3 hours to complete the full application, including assessments which will evaluate your suitability for the role. You will have the option to save your application during the process and return to it if necessary. We recommend using a laptop/desktop computer in order to get the best experience.
If successful, we will contact you about next steps!
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
BASIC QUALIFICATIONS
What qualifications do we need from you?
- Minimum age: 18 years old
- Have the right to work in India
- Strong communication skills in English (both written and oral fluency)
- The availability to work varying shifts from Monday to Sunday within the operating hours
- Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required)
- You’ll need a quiet, distraction free work space (dedicated office space with a desk and chair)
- From a technical perspective, a minimum broadband connection of 100MB download speed and 20MP upload speed- upload speed using a hard-wire ethernet internet connection (no WIFI).
hereby consent to the recording of your video and audio during interview stages and during the term of your employment at Amazon (as applicable) for the purposes of proctoring the assessment and validating your identity. You further agree that Amazon, Amazon’s authorized personnel or third parties authorized by Amazon may capture and store a screenshot of your face which will be used for the purpose of Amazon’s internal records purpose and continued identity verification. Further, you may also be required to show a government issued ID (except Aadhaar card) having your photo to Amazon, Amazon’s authorized personnel or third parties authorized by Amazon during your interview stages and on your first day of joining Amazon as an employee. You consent that a screenshot of the government ID may be captured by Amazon or Amazon’s authorized personnel, or third parties authorized by Amazon for Amazon’s internal records purpose and validation of your identity.
GO-AI Associate ( 6 Month FTC), GO-AI Operations
DESCRIPTION
The Associate in this role is required to watch the video of the stowing action at a fulfillment center, understand it thoroughly and make best use of human judgement in combination with the tools and resources to indicate the activity captured in the video. They are expected to verify or mark the location of product through a tool while maintaining highest level of accuracy. This process helps in maintaining the fulfillment center’s stow quality. This is an operational role. Under general supervision, the Associate performs precise and thorough video/image annotations with high degree of accuracy and duration.
Key job responsibilities
Roles and Responsibilities:
The Associate in this role is required to watch the video of the stowing action at a fulfillment center, understand it thoroughly and make best use of human judgement in combination with the tools and resources to indicate the activity captured in the video. They are expected to verify or mark the location of product through a tool while maintaining highest level of accuracy. This process helps in maintaining the fulfillment center’s stow quality. This is an operational role. Under general supervision, the Associate performs precise and thorough video/image annotations with high degree of accuracy and duration.
The candidate is expected to demonstrate:
• Commitment to meet deadlines
• Constructive spirit of discontent & mental toughness
• Pace of implementation & consistency in performance
• Ability to Annotate video based Jobs for prolonged time
• Ability to work with remote teams and exceptionally good team player
A day in the life
GO-AI Associates work in 24X7 environment with rotational shifts. Associates would be working in a 9 hour shift, including breaks. The shift timings would be subject to change every quarter or as per business requirement. In case the associate is working in night shift, night shift allowance will be provided as per the applicable Amazon’s work policy.
Weekly Offs: Rotational two-consecutive day off (it is a 5-day working week with 2 consecutive days off, not necessarily Saturday and Sunday) or as per business discretion.
About the team
GO-AI provides human support to Amazon Fulfillment facilities with the goal of enabling hands-free active stowing through visual annotations on videos/images. Videos with a brief duration (typically between 15 and 20 seconds) are sent to GO-AI so that humans can annotate them with information on the products being stored at fulfilment centers. For business use, these videos need to be thoroughly reviewed and annotated using the best human judgement. The effectiveness of the automated process will be increased by using videos that GO-AI Associates have annotated. This process helps in maintaining stow quality at the fulfillment center.
BASIC QUALIFICATIONS
– Bachelor’s degree
– Knowledge of Microsoft Office products and applications
– Speak, write, and read fluently in English
PREFERRED QUALIFICATIONS
– Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Account Manager
DESCRIPTION
About Amazon
Amazon strives to be Earth’s most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want – low prices, vast selection, and convenience – Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon’s evolution from website to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company’s DNA. The world’s brightest technology minds come to Amazon to research and develop technology that improves the lives of shoppers and sellers around the world.
About the Role – Account Management:
As an Account Manager as part of RBS (Retail Business Services) VSP (Vendor Success Program) Team, you will have the exciting opportunity to help shape and deliver on a strategy for managing vendor for Amazon Retail.
RBS VSP team is looking for a bright, customer centric, data driven, and creative candidate to join our team. The successful Account Manager is an effective listener, communicator and problem-solver with expertise in process optimizations and systems thinking. You will engage directly with Amazon’s vendors and multiple internal teams to enable Amazon’s vendors growth on Amazon. You will utilize a wide range of negotiation skills and work across major functional areas to drive the performance of vendor partners at Amazon. In this role you will be focused on growing our business with Amazon vendor partners.
Also you will look into operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the vendor’s business.
Please note that you will be expected to specifically work on transactional but business critical activities and have a hands-on approach.
Timings will be as per USA shift, 04:00 pm IST to 01:00 am IST
Key job responsibilities
Manage vendor relationships, negotiate contracts and execute pricing strategies.
Identify new opportunities across a large number of brands, develop and execute project plans.
Success will be measured by the performance of your task and deliverables on input metrics.
BASIC QUALIFICATIONS
– Experience analyzing data and best practices to assess performance drivers
– 3+ years of sales or account management experience
– Excellent written and verbal communication skills to convey key insights from complex analysis in business terms to both internal and external parties
PREFERRED QUALIFICATIONS
– Bachelor’s Degree
