Amazon is an American multinational technology company which focuses on e-commerce, cloud computing, and digital streaming. It has been referred to as “one of the most influential economic and cultural forces in the world”, and is one of the world’s most valuable brands.
Delivery Station Customer Service Associate
DESCRIPTION
At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We’re making history and the good news is that we’ve only just begun. At Amazon you get to work with smart, passionate people who are building new products and services every day on behalf of our customers.
As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect
customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.
Key job responsibilities
As a Delivery Station Customer Service Associate, you will be responsible for:
• Communicating with customers directly in-person, in addition to communicating via phone and email
• Empathizing with and prioritizing customer needs
• Upholding company values and respecting every customer
• Resolving issues and setting appropriate expectations with customers
• Clearly understanding and responding appropriately to the issues that customers present
• Consistently composing grammatically correct, concise, and accurate written responses to customer issues
• Approaching problems logically and with good judgment to ensure the appropriate customer outcome
• Making quick and effective decisions on behalf of the customer
• Working a flexible Full-Time (40+ hours per week) schedule
Performing the following tasks, with or without reasonable accommodation
• Carry, lift, push and pull up to 49 pounds
• Frequently push, pull, squat, bend and reach
• Stand and walk during shifts lasting up to 12 hours
• Work in an environment where the noise level varies and can be loud (hearing protection will be provided)
• Work in an environment where the temperature may vary due to outside weather conditions and is not controlled
A day in the life
You’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched and
delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you’ll be informing our delivery partners. Where you notice a delivery issue, you’ll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon.
Operating at the heart of Amazon’s logistics, you’ll develop logistical and customer expertise that sets Amazon apart. You’ll connect with our
customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.
About the team
Our mission is to be Earth’s most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We’re an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers’ happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers’ most complex issues.
Within Customer Service, there are opportunities in process improvement, customer experience, data analysis and customer retention. The CS team is always looking for ways to make Amazon’s customer service even better, and we need excellent people to make that happen.
BASIC QUALIFICATIONS
• High School or equivalent diploma
• Previous experience in Customer Service
• Ability to effectively prioritize work time to ensure efficiency
• Experience with Windows Operating Systems and Microsoft Outlook
• Familiarity with multiple web browsers, data base searching and instant messenger tools
PREFERRED QUALIFICATIONS
• Bachelor Degree or equivalent work- related experience
• Proficiency in verbal and written communication skills
• Experience in understanding performance metrics and developing them to measure progress against key performance indicators
• Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $34,900/year in our lowest geographic market up to $59,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Amazon Fresh Grocery Associate – Eatontown, NJ
DESCRIPTION
Work Address: 137 Route 35, Eatontown, NJ, 07724
Pay Rate: $16.50 per hour
Availability Requirements: Shift availability is dependent on operational needs.
- Full-time: Shift availability required 5 days per week, including Saturday and Sunday
- Part-time: Shift availability required 3 days per week, including Saturday and Sunday
- Anytime: Minimum of 4 hours of availability weekly. Sunday-Saturday. Standard blocks of time will be offered to choose from based on store availability.
- Shifts are between 4 a.m. and 12 a.m. and may be up to 8 hours long
Certain shifts require up to 40 hours per week during your training period. Once training is complete, standard scheduling will begin. You will be compensated for the training period at the hourly rate shown in your offer letter. Please note, training hours vary based on shift and are not guaranteed.
Job Responsibilities
As an Amazon Fresh Grocery Associate, your primary responsibility is to deliver an extraordinary grocery shopping experience for our customers. We’re seeking individuals who have a passion for customer service, a desire to continuously learn, and are comfortable working in a fast-paced environment. Your daily tasks will vary based on store needs, but some of your responsibilities may include:
- Customer Engagement: Greet customers, engage in friendly conversations, and ask about their shopping needs
- Product Knowledge: Offer customers product recommendations and provide information to help them make product-related decisions
- Checkout Operations: Use cash register to ring up customer transactions and assist customers in self-service checkout lanes
- Return Processing: Receive and process in-store and Amazon.com returns
- Fresh Food Preparation: Prepare fresh food items such as cold salads, pizzas, rotisserie chickens, and sandwiches
- Store Presentation: Stock shelves and produce, set up merchandise displays, and maintain a cleanly sales floor
- Inventory Management: Unload product deliveries and organize stockroom
- Order Fulfillment: Pick items to fulfill customer grocery orders for pickup and delivery
Benefits
Eligible employees have access to the following benefits on the first day of employment.
- Healthcare (medical, dental, vision, prescription drugs)
- Financial benefits including 401(k) and life insurance
- Wage paid weekly with access to receive up to 75% of your pay at any time
- Paid time off (PTO)
- Employee discounts
- Employee Assistance Program and resources to support health & well-being
- On-the-job training and skills development
- Tuition assistance to help you meet your educational goals
- Access to employee affinity groups including Asians at Amazon, Black Employee Network, Families at Amazon, Glamazon, Latinos at Amazon, Warriors at Amazon, Women at Amazon, and more.
Inventory Specialist
DESCRIPTION
The Amazon Books Operations Team is looking for a bright, enthusiastic, and analytical candidate with a ability to solve problems and simplify processes.
The Inventory Specialist position offers a dynamic introduction to our online retail business and a training ground for future success focused on operations and supply chain management. The Inventory Specialist supports the team that works directly with strategic vendors to help improve their success at Amazon by building and nurturing an operational partnership. The Inventory Specialist will help to create an engaging experience for our vendor partners by driving issue resolution in a timely manner. The Inventory Specialist candidate will have the opportunity to identify improvements in our vendors’ supply chains, invent solutions for improvement and pro-actively identify potential issues before they surface.
Our environment is fast-paced and requires someone who is flexible, detail-oriented, and has strong follow-through. This position offers an exciting introduction to a top tier global company, supply chain management and e-commerce, serving as a broad training ground for future success.
Responsibilities
The Inventory Specialist role will be responsible for the following:
– Root causing and resolving operational exceptions such as out of stock products, missing site offers, supply chain disruptions, etc.
– Handle the day-to-day volumes of the assigned tasks and ensure the given SLAs (Service Level Agreement) are met per quality standards.
– Developing and updating reporting focused on key operational performance indicators.
– Work Schedule would be 8am PST to 5pm PST (Mon-Fri).
BASIC QUALIFICATIONS
– Bachelor’s degree in Engineering, Business or related field
– 3+ years of experience in inventory management/planning, operations, retail, consulting and/or finance
– Experience with reporting technologies and analytics
PREFERRED QUALIFICATIONS
– Knowledge of the principles of statistical inventory control
– Experience with process improvement techniques such as Kaizen, Lean Manufacturing or Six Sigma
Instock Manager , Amazon Fresh
DESCRIPTION
The Amazon Fresh Grocery team is excited to welcome an Instock Manager to our dynamic team, based in Seattle, WA, New York, Arlington, VA, Nashville, TN, or Austin, TX.
Join us at Amazon Fresh Grocery in reshaping the future of customer experiences and supply chain excellence. Your expertise will drive innovation, efficiency, and lasting impact.
As an Instock Manager (ISM) within Amazon Fresh Grocery, you’ll take on a critical role at the forefront of developing business plans and overseeing supply chain and inventory management. Leading cross-functional initiatives will be second nature as you drive improvements to enhance customer experience and overall cost structures. Your leadership will extend across both Online and In-Store channels.
To be successful in this role, you should feel comfortable using data to influence others and building scalable systems and processes to allow us our business to grow. In joining this team, you will have the opportunity to both build and operate in an ambiguous fast-paced environment and will drive initiatives that improve sales, customer experience, and process improvement within retail and operations.
Success starts by being a self-starter, highly organized, and possessing strong data extraction and analytical capabilities. In this role, we look for you to be thoughtful in the your pursuit of results and thrive in a high energy environment where tactical and strategic activities are expected to be driven in parallel.
Strong candidates will have knowledge in fundamental business principles and previous Retail experience. The ideal candidate is able to lead and influence both internal and external teams in an ambiguous environment while maintaining a customer-centric philosophy.
Key job responsibilities
A successful Instock Manager will:
– Manage inventory availability and inventory health including: improved instock, inventory planning, vendor operational improvement (efficiency, fill rates, lead time), forecasting, and waste reduction
– Drive cross-functional strategic initiatives to improve customer experience and overall cost structure of the business
– Perform complex business analysis to identify business opportunities to improve revenue and profitability
– Partner with internal teams to develop tools, automation, and process improvements that affect purchasing and vendor management workflows
A day in the life
As an Instock Manager, you’ll collaborate closely with top suppliers, internal vendors and other internal strategic partners, to enhance supply chains and under-the-roof operational excellence. Together you will be part of a professional environment that fosters growth, values insights, and empowers you to propel the future of e-commerce.