Founded in 1994 by Jeff Bezos in Bellevue, Washington, the company originally started as an online marketplace for books but gradually expanded its offerings to include a wide range of product categories, referred to as “The Everything Store”.
Investigation Associate
Selling partner risk operations investigator will be responsible for a wide range of duties related to the investigation and Elimination of online ecommerce risk. They will have experience in the ecommerce payments space, previous trust and safety experience and experience succeeding in a customer-driven workplace. Investigators will be analytical and capable of succeeding in a fast-paced team environment. These Investigator position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy. SPRO Investigator will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-parties to accomplish goals. They may also be required to contact customers by phone. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.
Key job responsibilities
Roles And Responsibilities
This includes, but is not limited to:
- Researches and evaluates facts surrounding seller transactions
- Takes appropriate action on investigated transactions based on established standard operation procedure and tools
- Documents their actions by providing detailed annotations
- Communicates with external customers via phone or email during the investigation process
- Communicates with internal customers and peers in person, via email, annotations and phone during and following the investigation process
- Understand the issue and make best use of the available resources to resolve it
- Systematically escalate problems or variance in the information to the relevant owners/ teams according to processes and standard
- Communicate with internal and external stakeholders
- Understand performance metrics to create analysis for driving business goals
- Meet predetermined and assigned productivity targets and quality standards
A day in the life
These investigators review the Safe-T claims raised by the sellers and take Grant / Nogrant decisions basis the evidence provided.
About The Team
The mission of Selling Partner Risk Operations (SPRO) is to build trust with all its Customers & Partners – Buyers, Brands, Vendors, Sellers, and Employees – in reality and perception. Scaling through technology, analytics & science and inverting the curve on headcount & cost growth. Being a center of excellence that develops technology, science, and processes to achieve our goals in a fashion that is scalable, decoupled and easily leveraged across Amazon and externally.
Basic Qualifications
Selling partner risk operations investigator will be responsible for a wide range of duties related to the investigation and Elimination of online ecommerce risk. They will have experience in the ecommerce payments space, previous trust and safety experience and experience succeeding in a customer-driven workplace. Investigators will be analytical and capable of succeeding in a fast-paced team environment. These Investigator position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy. SPRO Investigator will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-parties to accomplish goals. They may also be required to contact customers by phone. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.
Preferred Qualifications
This includes, but is not limited to:
- Researches and evaluates facts surrounding seller transactions
- Takes appropriate action on investigated transactions based on established standard operation procedure and tools
- Documents their actions by providing detailed annotations
- Communicates with external customers via phone or email during the investigation process
- Communicates with internal customers and peers in person, via email, annotations and phone during and following the investigation process
- Understand the issue and make best use of the available resources to resolve it
- Systematically escalate problems or variance in the information to the relevant owners/ teams according to processes and standard
- Communicate with internal and external stakeholders
- Understand performance metrics to create analysis for driving business goals
- Meet predetermined and assigned productivity targets and quality standards
Appeals Administrator, Amazon
At Amazon we believe that every day is still Day One. We are striving to be Earth’s Best Employer and to get there, we need exceptionally talented, bright, and driven people. Join the Amazonian eXperience and Technology Departures Team as an Appeals Administrator and help make a difference for all Amazonians. Our organization delivers best-in-class service to Amazon employees and alumni throughout their Appeals journey. We provide accurate, consistent and timely responses to inquiries from various contact channels – phone and chat. In this role you will master your research skills and ability to resolve appeal related issues coming in via the phone or chat systems while using our case management system to document and track every call with high level of accuracy. Our HR Professionals must be able to ask our Amazon employees probing questions to fully understand their questions or concerns, quickly researching available resources to provide an accurate response or follow up with the appropriate team when needed. Moreover, you will encourage self-service tools available for all employees. As a member of the HR organization, you will handle confidential and sensitive information, as well as demonstrate strong integrity and ethical behaviors. You will use your strong analytical and critical-thinking skills to bring about continuous improvement on a daily basis; put your exceptional customer service, communication, organizational skills, superior attention to detail and ability to prioritize to work in a fast-paced, rapidly changing HR environment.
Key job responsibilities
• Serve as the first point of contact for appeal related inquiries, including but not limited to case intake, general policy questions, next steps in the process, etc.
• Receive queries via phone/chat and log contacts into the shared service case management system.
• Resolve queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate when these cannot be resolved.
• Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of problem solving and customer obsession.
• Receive and resolve Appeal related inquiries primarily via phone and chat contact channels.
• Build customer trust through empathetic, personalized conversations
We are open to hiring candidates to work out of one of the following locations:
Virtual Location – IND
BASIC QUALIFICATIONS
– 6+ months of Microsoft Office products and applications experience
– Experience in confidential environments
– 1+ years of contact center, customer service, human resources or equivalent experience
– Demonstrated proficiency handling customer contacts, queries and resolutions.
– Bachelors Degree minimum
PREFERRED QUALIFICATIONS
– 1+ years of human resources experience
– 1+ years of Microsoft Office products and applications experience
– Experience using Knowledge database and researching skills.
– Proven ability to manage customer contacts in a fast-paced environment.
– Proven ability to adjust to constantly changing workloads.
– Proven ability to follow existing process with high attention to detail.
– Additional languages a plus.
Listing Specialist
Through the Amazon Marketplace, Amazon provides individuals or enterprises the opportunity to sell their goods on the Amazon platform. Worldwide, more than 2 million Sellers use this Marketplace and, thereby, contribute to the success of Amazon. Amazon is growing its Marketplace aggressively worldwide. In this context, Amazon offers a service to help Sellers with their products on the Amazon Marketplace.
Scope of the role:
· Integrating seller content to the Amazon platform using standard item creation templates, working with Business Teams across the world.
· Integrating external content to the Amazon websites using Amazon internal content creation templates.
· Correcting and enhancing existing content of products that have high visibility on the Amazon website but show poor content.
· Working with sellers to gather requirements and helping to build the tools and processes to increase the ease and efficiency with which sellers integrate with Amazon.
Working with the On-boarding team to gather knowledge in tools used for complex integration and support them to implement the integration.
Key job responsibilities
1) Knowledge of Excel Macros, SQL, Python
2) Able to Interact effectively with sellers through calling process, account managers to gather feedback and help resolve catalog issues.
BASIC QUALIFICATIONS
– Bachelor’s degree in a quantitative discipline such as statistics, mathematics, economics, computer science, or any related quantitative field
PREFERRED QUALIFICATIONS
– Bachelor’s degree
Digital Content Associate, Amazon
The Primary responsibility of the role is to perform Data operations in Digital Platform.
The role will require the candidate to quickly understand the eBook content editing tools and operation workflow tools.
Need to continuously adapt and learn new features on the Editors and improve on his/her acumen to quickly edit and fix up contents. He/she has to follow editing SOP to spot/catch errors in the content.
Needs to perform content quality check to qualify user experience for content viewing (flow and format quality) and usage on the Kindle device. Need to use software tools for quality audit, content editing and data capture.
The associate will need to be aware of the operations metrics like productivity (Number of titles processed per hour), quality (defect %age) and delivery/latency SLA. The associate will be measured on his compliance to these Metrics, SLA requirements, QA guidelines, team and personal goals.
Should be a team player and come up with improvement ideas to his direct report and improve the editing/QA process.
The associate will need to often contact stakeholders globally to provide status reports, communicate relevant information and escalate when needed.
The role is an individual contributor role.
The role requires a graduate degree with exposure to MS office and comfort with numbers.
In addition the associate should have attention to detail, good communication skills, and a professional demeanor.
May be required to audit /evaluate books with adult content.
BASIC QUALIFICATIONS
– Graduate
– Good Aptitude
– Knowledge of Excel
– Ability to communicate effectively
PREFERRED QUALIFICATIONS
– Ability to meet deadlines in a fast paced work environment driven by complex software systems and processes
– Self starter, good team player
– Strong attention to detail in editing content and deep dive and identify root causes of issues
– Good at problem solving, data analysis and troubleshooting issues related to content editing
– Good interpersonal skills to manage ongoing relationships with software team and inter operations teams
– Working knowledge of XML standards would be an added advantage
– Knowledge of or experience in Publishing industry is a big plus
– Should be able to write SQL queries
