July 5, 1994, in Bellevue, Washington, U.S. U.S. Amazon was founded on July 5, 1994 by Jeff Bezos in Bellevue, Washington. The company originally started as an online marketplace for books but gradually expanded its offerings to include a wide range of product categories.
Assistant Manager II
About the job
Description
This role is required to be in person at a grocery location in the Greater Roseville area.
We are looking for an experienced Assistant Manager who can bring Amazon’s customer obsession to life in a grocery environment. You will direct day-to-day store operations and lead a team of engaged grocery associates to deliver a one of a kind shopping experience for customers. You will play a vital role in maintaining a vibrant store culture based on customer obsession, trust, respect, continuous learning, safety, and fun.
Assistant Managers are experienced in leading large teams to deliver against standard operating procedures. Assistant Managers are natural leaders who are comfortable with change and are always looking for ways to improve their operation. Assistant Managers demonstrate a strong work ethic, excellent ownership, the ability to meet deadlines, a willingness to learn new things, and a commitment to the customer and employee experience.
Key job responsibilities
- Act as the manager on duty in the store, focused on delivering results while enabling a positive customer and employee experience.
- Manage a team of associates, including relaying expectations, managing performance, providing regular feedback, and supporting career development.
- Delegate effectively to drive exceptional results in your store, including executing standard operating procedures, identifying areas of improvement, implementing solutions, and providing ongoing feedback to store employees.
- Maintain a culture of engagement by routinely listening to feedback from leaders, associates, and customers and implementing solutions to solve problems.
- Identify areas of opportunity, determine root causes, and seek support to implement solutions to continuously improve the overall performance and culture of the store.
- Maintain a safe, clean, and secure environment to ensure the security of all employees, customers, and products in your store.
- You are comfortable working in a physical environment. You have the ability to lift up to 49 pounds and be on your feet for a shift, up to 10 hours at a time.
- Must be able to work a flexible schedule/shift/work area, including weekends, nights and/or holidays.
Candidates must be at least 18 years of age.
Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.
Basic Qualifications
- 3+ years leadership experience in a customer-facing retail, hospitality, or grocery environment, or 2+ years Amazon (Blue Badge/FTE) experience, or Bachelor’s degree from an accredited university.
Preferred Qualifications
- 4+ years of customer-facing grocery industry experience.
- Strong verbal communication and interpersonal skills.
- Experience working independently in an ambiguous environment with minimal supervision.
- Demonstrated ability to use data and metrics to back up assumptions and implement effective solutions.
- Demonstrated success in problem solving and delivering results.
- Demonstrated ability to attract, hire, and develop high-performing teams.
- Passion for Amazon and committed to delighting customers.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $53,500/year in our lowest geographic market up to $109,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Candidate Support Admin, Workforce Solutions – Candidate Services
DESCRIPTION
Amazon’s Candidate Connection Services: The ACCS Call Center team is looking for talented associates that are eager to support our call center helping candidates get hired by Amazon. ACCS Call Center associates are the key experts in getting candidates to their first day with Amazon, they also remove technical barriers in the hiring process, relieving local HR teams from providing applicant support, standardize candidate messaging, and collect actionable data on candidate issues. They will manage internal and external candidate referrals to ensure the best possible candidate experience at Amazon. Successful applicants will exhibit high levels of candidate obsession, communication skills, emotional intelligence, discernibility, organization, and most importantly drive for action.
You will be responsible for inbound and outbound contact initiatives with candidates in our call center, providing top-tier experience, and resolving complex problems which are preventing candidates from advancing to their first day at Amazon. You will excel in quick turnaround times, problem-solving skills, eliminating barriers, and most importantly, successfully hiring Amazon employees.
Candidates should be flexible with shift schedule and may have to work nights and weekends; shifts will service hours of operation of 5am PST to 5pm PST and adjust during Daylights Savings.
Key job responsibilities
• Take ownership of candidate contacts ensuring that each contact is accepted and resolved with a high degree of urgency and satisfaction
• Interacting with candidates over email, chat, phone, or SMS to handle escalations/referrals
• Communicate effectively in both verbal/written form.
• Participation in the continuous improvement of the overall hiring process
• Manage and own daily tasks from start to finish
• Perform administrative tasks as necessary
• Additional tasks as needed per business needs
BASIC QUALIFICATIONS
– High school or equivalent diploma
PREFERRED QUALIFICATIONS
– Experience working with Windows, Word, Excel, MyTime (Kronos) and PowerPoint
– Experience in administrative tasks such as data entry, managing data driven report processes or processes
Amazon Fresh Grocery Associate – North Hollywood, CA
DESCRIPTION
Work Address: 5101 Lankershim Blvd, North Hollywood, CA, 91601
Pay Rate: $17.80 per hour
Availability Requirements: Shift availability is dependent on operational needs.
- Part-time: Shift availability required 3 days per week, including Saturday and Sunday
- Anytime: Minimum of 4 hours of availability weekly. Sunday-Saturday. Standard blocks of time will be offered to choose from based on store availability.
- Shifts are between 4 a.m. and 12 a.m. and may be up to 8 hours long
Certain shifts require up to 40 hours per week during your training period. Once training is complete, standard scheduling will begin. You will be compensated for the training period at the hourly rate shown in your offer letter. Please note, training hours vary based on shift and are not guaranteed.
Job Responsibilities
As an Amazon Fresh Grocery Associate, your primary responsibility is to deliver an extraordinary grocery shopping experience for our customers. We’re seeking individuals who have a passion for customer service, a desire to continuously learn, and are comfortable working in a fast-paced environment. Your daily tasks will vary based on store needs, but some of your responsibilities may include:
- Customer Engagement: Greet customers, engage in friendly conversations, and ask about their shopping needs
- Product Knowledge: Offer customers product recommendations and provide information to help them make product-related decisions
- Checkout Operations: Use cash register to ring up customer transactions and assist customers in self-service checkout lanes
- Return Processing: Receive and process in-store and Amazon.com returns
- Fresh Food Preparation: Prepare fresh food items such as cold salads, pizzas, rotisserie chickens, and sandwiches
- Store Presentation: Stock shelves and produce, set up merchandise displays, and maintain a cleanly sales floor
- Inventory Management: Unload product deliveries and organize stockroom
- Order Fulfillment: Pick items to fulfill customer grocery orders for pickup and delivery
Benefits
Eligible employees have access to the following benefits on the first day of employment.
- Healthcare (medical, dental, vision, prescription drugs)
- Financial benefits including 401(k) and life insurance
- Wage paid weekly with access to receive up to 75% of your pay at any time
- Paid time off (PTO)
- Employee discounts
- Employee Assistance Program and resources to support health & well-being
- On-the-job training and skills development
- Tuition assistance to help you meet your educational goals
- Access to employee affinity groups including Asians at Amazon, Black Employee Network, Families at Amazon, Glamazon, Latinos at Amazon, Warriors at Amazon, Women at Amazon, and more.
Transportation Coordinator, Amazon Global Logistics, Inbound Shipper Support
DESCRIPTION
The Inbound Shipper Support team is growing rapidly and seeking a highly skilled and motivated Transportation Coordinator to improve the shipper experience for vendors and sellers who ship with Amazon Inbound Transportation.
As Amazon continues to drive innovation within transportation and logistics, we consistently evaluate our current network shipper defects and drive improvements through shipper coaching and performance management. In this role, the candidate will work directly with shippers to create solutions, and act to improve shipper performance metrics.
We focus on learning, innovating, and are customer-focused, with a direct line of engagement with our vendors. We are looking for candidates with a strong passion for ownership and accountability, to manage shipper performance and best practice adoption and control implementation across a range of stakeholders, teams, partners and services. Have regular and ongoing communications with vendors to resolve issues and assist them in remaining in compliance with Amazon standards, the ideal Account Specialist will be able to communicate, analyze multiple data points, and problem solve at a high level. We are building and innovating at a fast pace with in Global Logistics, and we need people who are passionate about reinventing the transportation shipper experience
Key job responsibilities
– Support and coordinate carrier transportation
– Overcome transportation disruptions and other barriers in real-time
– Identify root causes of transportation defects
– Maintain daily logs on assigned shippers
– Daily calls with assigned shippers and carriers
– Support shipper reported cases in real-time
– Attend daily morning meeting reviews
A day in the life
In this role, you will be responsible for actively managing the performance of a portfolio of shippers. This involves closely monitoring their data, identifying areas for improvement, and then working directly with them to implement solutions. You will need to be able to quickly adapt to changing conditions and find creative ways to overcome challenges. Strong communication and collaboration skills are essential, as you will be interacting with a wide range of stakeholders, teams, and partners on a daily basis.
SDS Team Manager
Shipping & Delivery Support (SDS) is looking for a new permanent Team Manager to support our growth within India and help pioneer support for our growing transportation customer segments.
In this role, you will be managing a team of 20-30 Customer Support Associates and be responsible for the overall performance and operational delivery of your team. This will require you to work with key support functions such as SDS WW & EU leaders, Delivery Station Operations, Program Managers, Recruiting, and Human Resources to review performance trends and opportunities and take continual action to improve the service level and quality of performance. Experience with operational management and process improvement is preferred and you should be comfortable with making decisions in the midst of ambiguity. Developing positive working relationships with your team and collaborating across multiple teams will be important for success in this role.
Key job responsibilities
Key responsibilities include:
People Management:
• Leading and developing a team of 20-30 associates; responsible for the overall performance management, coordination and evaluation of the team. • Actively participate in and drive the continuous improvement culture through ‘kaizen’ and lean projects. Identifying and eliminating barriers to accuracy, productivity, and quality. • Carrying out supervisory responsibilities in accordance with Amazon’s policies and procedures; additional responsibilities include interviewing, training and motivating employees; planning and assigning work; rewarding and reviewing employee performance; and effective conflict resolution. • Mentoring and act as a resource to new managers and expedite their learning curve also devise action plan to develop and groom associates into future CS Managers • Leading Site Level initiatives, primary owner of functional responsibilities that impact overall site like Performance Related Pay, transportation etc. and may require interface with other sites in network • Communicating policies to associates and become the primary information source for staff; following-up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken. • Develop and Achieve performance goals and objectives in line with the network wide vision and goals
Business/Operations Management:
• Identifying customer impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction rate. • Assist in developing and implementing training programs to improve the quality and productivity of the team. • Drive process improvements to enhance the operational efficiency of the site. Understanding and effectively utilizing resources provided by internal systems, departments, policies, and procedures. • Developing and achieving performance goals and objectives in line with the network wide vision and goals. • Focus on management of SLA, quality and customer experience • Trouble shooter in case of issues relating to process affecting the SLAs
Key job responsibilities
Key responsibilities include: People Management: • Leading and developing a team of 20-30 associates; responsible for the overall performance management, coordination and evaluation of the team. • Actively participate in and drive the continuous improvement culture through ‘kaizen’ and lean projects. Identifying and eliminating barriers to accuracy, productivity, and quality. • Carrying out supervisory responsibilities in accordance with Amazon’s policies and procedures; additional responsibilities include interviewing, training and motivating employees; planning and assigning work; rewarding and reviewing employee performance; and effective conflict resolution. • Mentoring and act as a resource to new managers and expedite their learning curve also devise action plan to develop and groom associates into future CS Managers • Leading Site Level initiatives, primary owner of functional responsibilities that impact overall site like Performance Related Pay, transportation etc. and may require interface with other sites in network • Communicating policies to associates and become the primary information source for staff; following-up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken. • Develop and Achieve performance goals and objectives in line with the network wide vision and goals Business/Operations Management: • Identifying customer impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction rate. • Assist in developing and implementing training programs to improve the quality and productivity of the team. • Drive process improvements to enhance the operational efficiency of the site. Understanding and effectively utilizing resources provided by internal systems, departments, policies, and procedures. • Developing and achieving performance goals and objectives in line with the network wide vision and goals. • Focus on management of SLA, quality and customer experience • Trouble shooter in case of issues relating to process affecting the SLAs
BASIC QUALIFICATIONS
· Bachelor’s degree
. Subject Matter Expert in Amazon CS Systems, processes and policies with a minimum of 6 months experience with SDS AMZL team Or 1 year prior supervisory / leadership experience.
· Demonstrating Amazon Leadership principles in current role
· Familiarity with SDS supported skills and channels.
· Experience communicating with and presenting information to internal and external customers
· Ability to create and continually support people through individual development plans
· Positive communicator who understands when necessary how to have tough conversations
· Knows and communicates the Amazon mission, vision and strategy
· Ability to confidently facilitate team discussions and communicate business messages
· Must have strong organizational skills
PREFERRED QUALIFICATIONS
Note : For more details on rekindle program, pls visit – https://www.amazon.jobs/en/landing_pages/rekindle
· 2+ years previous experience supervising a team in customer service environment
· Ability to function in an ambiguous, fast paced work environment
· Strong interpersonal, verbal (speaking, listening, interpretation) and written communication skills