Job Type: Full Time/ Seasonal
Location: Work from home
Amazon is all-in on games, and our mission is to be the most customer-obsessed company in the gaming industry. If you’ve got big dreams, high standards, and a deep love of games, we think Amazon Games might just be the perfect place for you. The D2AS Games Specialist raises the bar when it comes to providing exceptional support to our customers. Games Specialists will obsess over solving a customer’s issue through any channel and feel comfortable dealing with undocumented and technically-detailed customer problems. Games Specialists must be passionate about gaming culture and have extensive experience playing games. The role is comprised of 2 main parts Traditional channels (Phone, Chat, email) and moderation (forums or in-game support) it operates 24×7.
Responsibilities:
- Contact support for a wide range of gaming use cases through phone, chat, email and other channels (general information, account troubleshooting, in-game support, game trust and safety issues).
- Moderation of game forums on both first- and third-party platforms.
- Identification of recurring issues and contact drivers during alpha, beta and GA phases.
- Escalation of critical on-going issues and player trust and safety concerns.
Knowledge and Skills Required
- Proven gaming experience, with an extensive background in MMORPGs and other online gaming genres across multiple gaming platforms.
- Proven knowledge of the gaming culture (you should know what GGWP means and know what is considered appropriate behavior when engaging with the online gaming community).
- An in-depth knowledge of gaming hardware, platforms, and networking technologies is required.
- A familiarity with multiple gaming platforms is preferred.
- An ability to understand complex technical information in order to properly troubleshoot customer issues is critical.
- A history of excellent customer service skills is required, including outstanding interpersonal skills and conflict resolution skills.
- Hardcore Gamer.
- Extensive MMORPG experience.
- Multi-platform gaming experience.
- Experience moderating community forums.
Technical Requirements:
- A reliable ISP (internet) connection with bandwidth not lower than 100 Mbps either through DSL or a cable modem is required. Any other form of internet connectivity is not allowed.
- 6 hours of personal power backup.
Have a dedicated analog telephone landline/mobile phone from a reliable carrier (must be installed before you start).
- Minimum age: 18 years old
- Have the right to work in India
- Strong communication skills in English (both written and oral fluency)
- Experience working with a computer
- The availability to work varying shifts from Monday to Sunday within the operating hours of 6 am and 11 pm
- Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required)
- You’ll need a quiet, distraction free work space (dedicated office space with a desk and chair)
- From a technical perspective, a minimum broadband connection of 100MB download speed and 20MP upload speed using a hard-wire ethernet internet connection (no WIFI).
