DESCRIPTION

Job Description for L2 associates

Overview
The L2 associate acts as the primary interface between Amazon and our stakeholders, so to our seller POCs – you ARE Amazon. L2 Associates are expected to identify concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.

Key job responsibilities
Summary of Responsibilities

Effectively communicate in a clear and professional manner at all times
Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
Effectively manage sensitive cases by reporting up the escalation matrix
Demonstrate excellent time-management skills
Maintains or exceeds targeted performance metrics
Actively seek solutions through logical reasoning and identify trends to suggest process improvements

We are open to hiring candidates to work out of one of the following locations:

Virtual Location – TS

BASIC QUALIFICATIONS

Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal) in language. Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications

PREFERRED QUALIFICATIONS

*Logistics background and Experience in similar role * Proficient in Excel

DESCRIPTION

About Us: The Amazon India Ads business functions as a strategic start-up with support and interest from business units across the company as well as Amazon’s top management. We are on our journey to build a world class advertising business using product innovation and a super smart pack of people. We are entrepreneurial in our approach and operate with bias for action and customer obsession at the core. With billions of ad impressions and millions of clicks served daily, our ad products are breaking fresh ground to create an impact across various channels of our retail business. We are a highly motivated, collaborative and a fun-loving team looking for likeminded individual to take us through our next leg of growth. This role offers an opportunity to explore numerous untapped opportunities and make a lasting impact on the future vision for Amazon Ads in India.

The Role: Amazon Ads Team in India is looking for a experienced business professional to work with leading brands across categories. As a Strategic Partner Manager, you will play a key role in understanding and articulating the needs of our brands and help them reach their short- & long-term goals via ads, both on and off the Amazon platform. You will leverage existing C-level relationships, develop new relationships and act as a trusted partner to solve for brand’s business needs. Using our cohort of Ad products (across search, display and video) you will make brands more productive and sharper in their approach. You will also work with Amazon leadership team and various internal stakeholders (Product, Marketing, Finance, Program) to drive success for our partners.

The ideal candidate will have a consulting/key account management/digital advertising background with proven track record of working on strategic customers/projects, possess strong communications skills and have the ability to think strategically and analytically about the business. Working backwards from customer needs he/she should be able to seamlessly build and convey compelling value propositions using data driven insights and work cross-organizationally to build consensus. He/she will have a keen sense of ownership, curiosity to learn and desire to win!

Key job responsibilities
• Serve as a key member of advertising sales team, helping us drive overall Amazon Advertising strategy and business growth
• Establish and build strong, long-term relationships with C-level executives across advertisers /brands. Contribute to the overall growth and profit of Amazon India’s business by nurturing our partner ecosystem
• Identify, rationalize, and define target market segments, engagement processes and ads strategy for our partners
• Use data driven insights to build and scale the ads business and ensuring advertiser success on the platform
• Act as the advertisers’ advocate to evangelize for their success working with Amazon India, by partnering with product, account management, support, and global teams to drive advertiser success on Amazon’s advertising platform.
• Prepare and give business reviews to the senior management team regarding progress and roadblocks to increase adoption & scale

BASIC QUALIFICATIONS

– Bachelor’s degree
– 5+ years of experience in consulting/ sales/ account management/ marketing
– Proven track record of managing and growing business relationship at scale and handling complex deals/projects end to end
– High ownership skills, drive ads business end to end for the customer
– Strong analytical thinker who can objectively look at business needs and define course of action
– Experience using data and metrics to measure impact and determine improvements
– Ability to develop and execute sales strategies, tactics, plans, processes, systems and programs
– Can thrive in fast paced dynamic environments
– Excellent written and verbal communication skills, strong attention to detail, and good follow-through

PREFERRED QUALIFICATIONS

– 5-8 years of digital advertising/marketing experience, prior experience with digital publishers/media agencies
– Proven track record of handling C-level conversations
– MBA from Top Business School

DESCRIPTION

At Amazon, Principal Engineers are both visionary leaders and hands-on builders. As Amazon’s most senior individual contributors, Principal Engineers work on our hardest problems. Advertising Trust is at the center of Amazon’s Ads business and is rapidly growing in scope and complexity. We’re in the midst of refactoring, scaling and other technical challenges. We are looking for architects and hands-on builders, who are highly attuned to the technical realities of building and operating high-scale systems for services and data. We need a Principal Engineer with strong technical judgment and influential skills to facilitate discussions for business-critical designs. The perfect candidate will be able to operate at the VP level as a key technical adviser. They should be able to provide both architectural guidance and detailed technical direction while nurturing a continuous delivery culture.

About the team
Advertising Trust (AT) is at the center of Amazon Ads, one of Amazon’s fastest growing businesses. Every ad that flows through our Amazon systems, or is presented on one of our owned and operated sites, needs to adhere to the policies that AT creates. These policies simplify the complex regulatory, legal, regional, cultural and customer expectations in over 30 countries today. All of these ads need to be properly approved or rejected the first time and within SLA. There should be no ambiguity as to why the ad was approved or rejected from the perspective of the Advertiser or Publisher and the ad should be able to reach its optimal audience. If AT is doing a great job, the ecosystem is efficient and we can ensure a great shopper experience.

BASIC QUALIFICATIONS

– Bachelor’s degree in Computer Science, Computer Engineering, or related field
– 10+ years of relevant work experience

PREFERRED QUALIFICATIONS

– High Scale Core Infrastructure re-platforming experience
– Have Ad Tech experience
– Ph.D. degree in Computer Science, Computer Engineering, or related field
– Have had direct experience operating in a high scaled global organization.