Together with our American Eagle regional partners, we offer thousands of flights daily to more than 350 destinations in more than 60 countries. American has hubs in Charlotte, Chicago, Dallas-Fort Worth, Los Angeles, Miami, New York, Philadelphia, Phoenix and Washington, D.C.
Category Manager/Sr Category Manager, Procurement
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you’ll love this job
- Join a newly established team of Strategic Sourcing – Professional Services, part of Procurement team reporting into the Chief Procurement Officer
- Benefit from working with highly driven and energetic Sourcing professionals
- Develop category strategies from ground up!
- Work on impactful projects with high visibility to senior leadership team
- Enhance your procurement expertise by utilizing a mix of critical skills – analytics, relationship building, collaboration, and project management
- Develop a strong professional network
- Never have a boring day at work again!
What you’ll do
- As a Strategic Sourcing Category Manager, you will be responsible for developing and executing procurement strategies for selected categories supporting business needs. This may include benefits, talent acquisition and training, financial services, consulting, and other related services
- Support your category through complete procurement lifecycle – from market, spend and supplier analysis to strategy development and implementation to contract execution and ongoing support
- Build strong relationships with internal stakeholders and suppliers, ensuring alignment with business objectives and great services’ delivery
- Drive initiatives to bring value as part of the department’s Procurement Transformation Initiative
- Present project and initiative updates to senior leadership
- Closely collaborate with Procurement Excellence team and various sourcing groups, and implement best practices in sourcing and contract management
All you’ll need for success
Minimum Qualifications- Education & Prior Job Experience
- Bachelor’s degree in relevant field
- 3+ years related work experience
Preferred Qualifications- Education & Prior Job Experience
- Degree in Procurement, Supply Chain, Business Administration, Business Management, Finance, Accounting, or other related field
- Knowledge of Source to Pay systems
- Strong project management skills
- Process Mapping abilities
- Supplier Risk Analysis
- Vendor Relationship Management
Skills, Licenses & Certifications
- Energetic and ambitious individual looking for a career developing opportunity in Procurement field
- A potential team leader with strong communication skills
- Self-directed and resourceful person with the ability to handle multiple, simultaneous tasks with exhibited follow through and initiative
- Strong business acumen
- Understanding of supply chain concepts, with work experience applying those concepts
- Negotiating and influencing skills
- Understanding and use of technical tools for analysis, problem solving, forecasting and quality improvement
- Proficient in Microsoft Office (e.g. Word, Excel, PowerPoint)
- Previous experience with Source to Pay systems
- High ethical standard
What you’ll get
Feel free to take advantage of all that American Airlines has to offer:
- Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
- Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
- Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
Customer Service Manager, Cargo Services – LAX
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you’ll love this job
- This job is a member of the Cargo Services Team within the SVP International & Cargo Division.
- The salary range for this position is $61,000 – $84,000.
What you’ll do
- Supports station management in leading airport personnel to provide superior customer service experience
- Supervises employees who scan, transport, and sort mail, and who load and unload mail to and from ground equipment and aircraft
- Leads and directs airport personnel to perform their work in a safe and efficient manner in compliance with Federal, State and Local regulations including DOT, FAA, and other government agencies
- Establishes and maintains effective relationships with external and internal customers that foster compassion, authenticity, integrity, respect and dignity
- Provides direction and appropriate support structure using effective resources to enable the team to deliver high performance
- Promotes a professional culture that is both socially responsible and ethical
All you’ll need for success
Minimum Qualifications- Education & Prior Job Experience
- High School diploma or GED equivalency
Preferred Qualifications- Education & Prior Job Experience
- Previous airport customer service experience in leading a team with union/non-union workgroups, previous cargo experience, previous experience adhering to compliance standards in heavily regulated environments, and/or previous vendor management experience
Skills, Licenses & Certifications
- Ability to work independently with minimal supervision as well as function effectively as a member of a team
- Ability to make decisions and work under demanding operational conditions in a stressful environment
- Knowledge and understanding of company policies and functional automation applications
- Ability to work extra hours when there are operational needs
- Ability to work rotating shifts including weekends, holidays and days off
- Willing to produce current and unexpired Driver’s License
- Willing to take pre-employment drug screening test
- Willing to undergo comprehensive background and/or fingerprint checks to satisfy security requirements, if applicable
- Ability to demonstrate strong customer service and communication skills with the ability to interact effectively with all levels throughout the organization
- Must be able to obtain USPS clearance, which includes cleared drug screen, criminal history, fingerprinting and a 5-year US residency requirement
Manager, Control Center
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you’ll love this job
- Responsible for coordinating the activities of Operations and oversees the Operations Planners to effect daily on-time performance.
- This role is a part of the Control Center team within the Airports group.
What you’ll do
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
- Oversees the activities of AA employees who perform the movement of aircraft
- Chairs daily shift briefings and prepares daily station tour reports and analysis for station dependability
- Identifies daily challenges that will hinder operational objectives and communicates operational plans effectively
- Remains available and flexible to pivot in realtime based on operational needs
- Monitors station arrival/departure dependability performance while analyzing trends
- Investigates and resolves all operational irregularities to ensure compliance with AA operating procedures
- Adjudicates properly the Delay Code Handbook and AYR procedures
- Communicates with all local operating departments as well as IOC, MOC, AA central loads, and outside agencies pertaining to AA operational schedule and effectively interprets information from the various sources
- Works rotating/flexible shifts as operationally required
- Performs other duties as requested while adjusting to operational needs
- Look ahead and take advantage of opportunities to mentor and develop Control Center CSM and coordinator staff to advance the future of the organization
- Ensure all Team members comply with American Airlines attendance, performance, and work environment policies.
- Lead and manage the execution of Emergency Action plans
All you’ll need for success
Minimum Qualifications- Education & Prior Job Experience
- Bachelor’s Degree or Master’s Degree in Business Management or Science in Aviation or equivalent experience/training
- 5+ years of leadership operational experience leading people or relevant experience
- Substantial experience in both RES and DECS
Preferred Qualifications- Education & Prior Job Experience
- Airport Control Center or Integrated Operation Center Experience
Skills, Licenses & Certifications
- Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
- Ability to handle multiple concurrent assignments/projects and be flexible to lead those projects to completion when required
- Skills in excellent leadership and teamwork with a proven ability to work effectively in a variety of situations
- Ability to be self-driven, highly motivated, creative, and results-oriented
- Ability to work well under pressure and a variety of work schedules
- Ability to effectively collaborate with stakeholders across different departments
Specialist, Customer Success
Why you’ll love this job
- As a Customer Success Specialist, you will be an integral part of our Reservations and Service Recovery team, responsible for managing and resolving customer inquiries, feedback, and complaints.
- The role requires critical thinking, effective communication skills, a strong customer-centric approach (we differentiate CX by status), and the ability to navigate complex situations with empathy and professionalism. You will play a crucial role in maintaining positive relationships between American Airlines, its customers, and partners. Customer Success Travel Professionals are passionate about assisting all customers who have experienced a service failure and about caring for American Airlines’ valuable AAdvantage customers. This is an office-based position.
What you’ll do
- Strive to achieve AA, Service Recovery, and individual performance goals with every customer interaction
- Respond to customer inquiries promptly and professionally through various communication channels, including phone, email, and online forms
- Own resolving issues and preventing a future contact without adding customer friction during the first contact
- Serve as the single point-of-contact for customers who have experienced any service failures, including and not limited to; customer relations, refunds, baggage claims, and/or issues related to customers’ AAdvantage accounts
- Communicate with customers and team members via email or over the phone to investigate and resolve complaints
- Ensure the customer knows that their concern is important by listening/reading for understanding, then empathetically asking probing questions and requesting documentation from customers necessary to resolve customer complaints
- Investigate customer complaints using a variety of applications and resources
- Provide compensation to customers when appropriate
- Surface process and/or technical issues that may cause customer friction or drive poor customer experiences
- Use customer service skills to de-escalate difficult conversations, speak with professionalism, empathy, and compassion at all times.
- Leverage de-escalation and/or contact control skills to resolve customer/partner issues as efficiently as possible
- Connect with AAdvantage members to answer account questions and resolve issues
- Help AAdvantage members maintain or increase their status by supporting our AAdvantage marketing campaigns
- Help keep our AAdvantage members’ accounts safe by working with the Privacy and Security office
- Work in a team environment to pursue creative solutions to service failures
- Assist in continuing efforts to improve customer service by collecting complaint information
- Work with other departments to resolve service failures to retain customers
- Collaborate with Service Recovery Departments from our partner airlines and international locations to ensure that customers receive a consistent level of service
All you’ll need for success
Required Qualifications
- High School diploma or GED equivalency
- One year of customer service experience
- Knowledge of Microsoft Office including Word, Excel, PowerPoint, and Outlook
- Attention to detail with strong critical thinking, problem solving and communication skills
- Able to work in an office environment
Preferred Qualifications
- Post-secondary education
- More than one year of customer service experience
- Familiarity with airline operations, policies, and regulations
- Knowledge of customer service software and tools
- Knowledge of Ventana, NetTracer, WorldTracer and other SABRE applications
- The ability to speak multiple languages fluently is a plus
Skills, Licenses and Certifications
- Excellent communication and problem-solving abilities.
- Flexibility to work any shift and ability to work some weekends and holidays as necessary
- Ability to work in a fast-paced and dynamic environment
- Ability and willingness to be in-office
- Ability to quickly learn and become proficient in new software applications
- Ability to be self-motivated and a team player
