American Express is a publicly traded company in the financial services industry. It offers both credit lending and network processing services, giving it a broad range of competitors in the industry.

Software Engineer (Java) – Merchant Services Technologies

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How you make an impact in this role:

As an Engineer in GMST you will be building core features and functions of card transaction systems on distributed platform deployed in the cloud. Actively participating in agile teams and the latest development practices, writing code and unit tests, working with API specs and automation. GMST Engineers use Java Technologies to drive innovation while also finding opportunities for adopting new technologies.

Qualifications:

• Computer Science, or equivalent degree, or industry experience.
• Minimum 2 years software development experience in a professional work environment working with Java technologies (Vertx, Spring, Spring Boot, RESTful micro services, Ignite, In-Memory Computing, Spark, PostgreSQL, Cassandra, Kafka, Yellowbrick, RESTful API’s, Apache Ignite is a plus).
• Hands-on work experience with application design, software development and automated testing
• Experience with distributed (multi-tiered) systems, algorithms, relational or NoSQL databases.
• Ability to effectively interpret technical and business objectives and challenges and eloquent solutions.
• Ability to learn and investigate new technology and business domains, question status quo and think outside of the box.
• Ability to debug basic software components and identify code defects for remediation.
• Experience working in Agile or other rapid application development methods.
• Proficient oral and written communication skills.

Salary Range: $70,000.00 to $135,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones’ physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

Manager – Account Development –

The Field Account Development Manager sits within a geographical territory and is responsible for the retention and continuous growth of our existing US Small & Medium Enterprise key client relationships, through face-to-face interactions. This entails having overall management of a defined portfolio of key existing accounts, identifying the evolving needs of our clients, ensuring we continue to serve those needs with our array of cash flow and payment solutions, to deepen our relationship with these clients. The key measurements of success for this Manager will be portfolio level account retention and volume growth. This is a field-based role in which in person engagement with the client base through face-to-face interactions is required.

Candidate must reside in or near the Dallas – Fort Worth Metroplex territoriesResponsibilities:

Planning (10 – 20% of time)

▪ Identify accounts that are not utilizing the full terms and benefits of their AXP commercial products and prioritize those clients, identify top client information and track opportunity development in CRM database

Relationship management (10 – 20% of time)

▪ Proactively reach out to customers to uncover opportunities, treat the customer until there’s a change in customer spend in alignment with growth or retention conversations

▪ Develop client specific value proposition, identify key steps (strategy and tactics) to meet short and long-term client objectives

▪ Business travel, occasionally overnight, is required with the expectation of 50-80% of time spent in-market with clients

Client solution (20 – 30% of time)

▪ Use consultative skills to maintain and develop the existing customer relationship and substantially grow charge volume (e.g., onboarding new vendors, expanding existing vendors, adding supplemental cards)

▪ Maintain a high level of knowledge about American Express products, processes (Underwriting, Line Increase, Customer Financials, Pricing, Contract), key internal partners (Risk, UWA, PPI) and tools (ONE. Force, C360)

Negotiate and close (20 – 30% of time)

▪ Seek opportunities to up-sell and cross-sell commensurate with the needs of the client

▪ Answer customer inquiries and bring in leadership, internal business partners and product specialists as appropriate to support growth opportunities and customers’ needs

Compliance (100% of time)

▪ Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements

Qualifications:

• Bachelor’s degree preferred

• Excellent sales experience, 3 – 5 years minimum

• Experience partnering with clients across various markets / industries

• Experience in a highly-regulated industry

Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones’ physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Customer Care Professional

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Join Team Amex and let’s lead the way together.

How will you make an impact in this role?

• Visualize & simplify end to end card member experience.

• Enable & drive process improvement based on voice of customer feedback.

• Strive to Customer First Resolution (CFR) and reduce bad demand.

• Generate revenue by driving value generation.

• Comprehend & Respond to all Customer Queries (Through Chat or Phone, as required) with Immediate Resolution (Real Time) to ensure Customer Satisfaction.

• Deliver to all the key metrics as per organizational goals.

• Adhere to Quality and Compliance Guidelines.

• Adaptable & Customer Centric Approach to situations to deliver superior service personalization & Empathy in Communication.

• Able to address 2-3 conversations simultaneously.

Preferred Qualifications:

• Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge Multitasking: Ability to toggle Between Screens/Tools
• Demonstrate personal excellence by remaining positive in difficult situations.
• Display a passion to serve by delivering extraordinary service in every interaction with our customers.
• The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis.
• Analytical and problem-solving skills with strong attention to detail

Minimum Qualifications:

• Freshers or candidates with up to 11 months of experience in customer service domain (Chat Experience is preferred but not mandatory)
• Applicants are eligible to apply within five years of completing their graduation.
• Candidates must not have previously completed any government funded apprenticeship programs.
• Individuals who have already registered for a technical course under NATS (National Apprenticeship Training Scheme) are not eligible for re-enrollment.
• Candidates must have completed their graduation from an AICTE/UGC – Recognized university.

Analyst-Control Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The objective of the Technology Control Management Associate- Risk Assessments Control Assessments and Reporting team is to identify, assess, mitigate, and report on risks within Technology to ensure adherence to regulatory standards, policies.

Technology is looking for an Analyst focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve working in a fast-paced environment where extensive collaboration with multiple partners across numerous business units, functional areas, and geographies is required

Analyst – Risk Identification, Assessments, Control Testing and Reporting will:

• Conduct Risk and Control Self Risk Assessment for business unit (RCSA experience)
• Document and project manage deliverables to completion
• Categorize controls and map to risks (e.g., cross-BU process-control mapping)
• Design and test controls
• Understanding of design effectiveness and operating effectiveness concepts when evaluating control effectiveness
• Proactively help identify certain areas of high-risk for intervention (e.g., automated alerts generated for high-risk areas signal need for intervention and focus), including conducting independent quality assurance and vertical process testing
• Support thematic risk reporting (levels, trends, causes)

Required Qualifications:

• 3- 5 + Years experience in risk management in the 1LOD or at a consulting firm
• Understanding of critical operational risk management lifecycle activities, IT risk management, internal/external audit, SOX/ITGC testing, or controls assurance
• Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
• Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
• Excellent project management skills, highly proficient in Excel and PowerPoint, highly detail-oriented, good communication, and interpersonal skills
• Ability to work in a fast-paced, demanding environment

Preferred Qualifications:

• Bachelor’s Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
• Previous technology/cyber risk experience
• Experience in at least one of the following:
  • Supporting identification of risks throughout business processes and systems
  • Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met
  • Supporting independent control monitoring, including identification of control improvements
  • Supporting the identification of areas of risk for intervention, including conducting independent quality assurance and process testing
• Experience in the financial services industry
• Relevant industry certifications – CISSP, CRISC, CISM, CISA, etc.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones’ physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities