American Express is a publicly traded company in the financial services industry. It offers both credit lending and network processing services, giving it a broad range of competitors in the industry.

US Consumer Services, Marketing Analyst

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

 

US Consumer Services: This team is responsible for American Express’ suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, innovative banking services and products, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, and best-in-class marketing programs. The team’s strategy is to build a strong premium Card business differentiated by Membership, which is brought to life by connecting our Card Members to what they love.  

How will you make an impact in this role? 

• Analyze data and realize growth opportunities; to help businesses improve performance and drive growth
• Be responsible for understanding how our business functions and how it might best be served using new and emerging digital products and/or services.
• Build and track performance indicators to better understand customer behavior
• Develop cost-benefit analyses to determine feasibility of new opportunities
• Develop relationships with a variety of int e r n al and external partners
• Share and leverage best practices and provide consultancy to team
• Manage end-to-end marketing initiatives or other customer-focused initiatives; develop and implement tests to measure effectiveness

Preferred Qualifications:

• Previous Marketing Internship Experience
• Find innovative ways to improve the customer experience
• Passion for customer marketing, payments innovation, travel industry and new technology trends
• Ability to conceptualize and sell ideas
• Independent thinker who’s organized, has phenomenal attention to detail, and can multi-task
• Strong analytical, problem-solving/quantitative skills
• Willing to take risks and share fresh perspectives
• Be proficient with analytical and presentation tools, including Excel and PowerPoint
• Excellent written and verbal communication skills 

Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws,
American Express may provide visa sponsorship for certain positions.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

Software Engineer – Global Loyalty and Benefits

Global Loyalty & Benefits is in the middle of an exciting transformation journey, and we need talented engineers who are willing to learn, collaborate, innovate, and adapt to emerging trends and customer demands.  Our Loyalty platforms enable many of Amex’s most critical customer differentiators including the flagship Membership Rewards program, and we are constantly seeking new ways to offer value to our customers and drive growth for the company.

We are looking for an innovative, experienced, and talented senior software engineer to join our API domain team. You will work closely with our product and development teams to develop new system capabilities at scale and optimize existing capabilities.

As part of the API team, you will be responsible for building and maintaining highly available and high-performance rest APIs. You will also be responsible for the core components that make up our modern microservice platform, driving performance and resiliency, as we scale to take over our classic applications.

Minimum Qualifications:

• 4 – 8 years of experience in a Java 8 or later, Spring boot, Hibernate, SOAP Web services, Apache Camel
• Experience in application design, software development, and testing, in an Agile environment.
• Experience with relational and NoSQL databases
• Experience designing and developing REST APIs for high volume clients.
• Experience with continuous integration tools & container orchestration technologies (e.g. Docker and Kubernetes)
• Experience with version control systems like Git
• Experience working with asynchronous messaging systems like Kafka
• Experience with Atlassian software development and collaboration tools (JIRA, Confluence, etc.), a plus.
• Position requires a Bachelor’s degree in Computer Science, Engineering, or a related field

Preferred Additional:

• Experience working on In-Memory computing technologies, GoLang
• Knowledge of financial industry
• Experience with open-source frameworks is a plus – especially maintaining or contributing to open-source projects!
• Ability to effectively communicate with internal and external business partners.

Salary Range: $85,000.00 to $150,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

 

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

Senior Manager – Financial Systems

As part of the Financial Reporting Quality Assurance Organization within Corporate Controllership, this role is responsible for leading a team of professionals in our techno-functional Service Management team. This role is primarily responsible for managing critical day to day Financial Systems production support processes related to data collection and ingestion, validation, and transformation of data; processing and maintaining the underlying technology applications; managing the operational calendar, and providing end-to-end process coordination, and incident management. This role is also responsible for automated data aggregation and regulatory report generation for U.S Federal Reserve Bank Regulatory Reporting, Basel Regulatory Reporting, and Reserve Bank of India Regulatory Reporting.

This team has a holistic understanding of numerous data sources, processing & regulatory reports. This team also troubleshoots and resolves incidents related to these data sources and processing in various Finance technology systems. The individual in this role is required to have technological & financial mindset to ensure smooth operational process planning, job execution, monitoring & incident management.

The Service Management Manager is a collaborator, a well-organized, action-oriented individual with exceptional leadership and technical skills, confident in presenting, facilitating, and building a network of strong relationships across our organization.

 Job Responsibilities

This manager role is responsible for ensuring that financial systems operational processes are properly tracked, executed, managed, and monitored. Responsibilities include:

• Effectively manage operational processes to ensure financial systems are working as intended, processes are running efficiently, and required controls and auditability is maintained.
• Leading a team of professionals with a focus on continuing to develop Fintech skills for the future and reduce dependability on Tech and Business partners to triage, perform root cause analysis and resolve incidents.
• Identify common themes of recurring incidents and drive permanent fixes by partnering with tech and business stakeholders.
• Focus on continuous improvement through process improvement and automation.
• Independently manage key stakeholders across multiple technology applications and Finance processes.
• Lead impact assessment of production changes to ensure runbook documentation is updated.
• Lead the creation, operationalization, and monitoring of process dashboards to keep the health of the process in check.
• Independently handle projects, document requirements and drive solution across multiple stake holders.
• Responsible for ensuring compliance to regulatory, audit & control management requirements.
• Identification, documentation, and implementation of operational controls as per the PRSA guidelines. It will include periodic testing to ensure controls are effective.

Minimum Qualifications

• Bachelor’s or master’s degree in technology field required preferably in Computer Science. MBA is a plus.
• 8-10 years of work experience in Banking/Financial Services.
• 5-7 years of demonstrated experience leading the deployment of large financial systems, and/or implementing/managing a level 1 or level 2 production support process for financial systems.
• Advanced knowledge of relational database concepts and data management concepts; proficiency of SQL. Exposure to both traditional and modern data management technologies.
• Ability to take complex technical solutions and being able to communicate them in a simple and effective manner to leaders both in technology and the business.
• Demonstrated working knowledge of Agile methodology and delivery concepts.
• Proven people leadership experience and ability to attract, engage and retain high caliber talent, building globally and culturally diverse teams and supporting global processes.
• Strong relationship management and conflict resolution skills with a proven track of positively collaborating, influencing, and extensively coordinating with internal and external partners.
• Excellent written and verbal communications with ability to communicate highly complex concepts and processes in simple terms and pragmatically across Finance, Business and Technology stakeholders.
• Demonstrated strategic thinking and results driven approach with an ability to convert strategic vision into clear project outcomes.
• Demonstrated organizational skills with the ability to meet critical deadlines and manage multiple projects simultaneously.
• Ability to handle a high-pressure environment and make decisions in challenging situations.
• A self-starter, proactive team player with a passion to consistently deliver high quality service and exceed customers’ expectations.
• Knowledge of Regulatory Reports (Y9C, Y14, Y15, 2052a, amongst others), and general understanding of the banking products.
• Experience with accounting and reporting processes (including financial and regulatory reporting) is recommended.
• Flexible to work in shifts, including weekends, on a rotational basis.

Technical Skills & Knowledge of Platforms

• Advanced SQL skill for data analysis is required for troubleshooting production incidents.
• Strong knowledge on Relational Database Management Systems (RDBMS) and experience of working on distributed systems like MySQL is required.
• Advanced knowledge of job scheduling tools (Airflow/Automic) is required.
• Experience with AxiomSL is recommended
• Prior experience of supporting distributed applications like Spark is preferred.
• Experience with Big Data frameworks (E.g., Hive, Hadoop, etc.) is recommended.
• Experience with Lombard Agile Risk Reporter Portal is recommended.
• Knowledge of Flink server is recommended.
•      Experience on ServiceNow and Jira is recommended.

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Backend Engineer – Java – Enterprise Communications Platform

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex

The U.S. Consumer Services and Digital Technology (USCDT) Team brings together foundational strategic technology capabilities in digital experience engineering, AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance and data management. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.

Enterprise Communications Platform provides uni and bi-directional cross-channel communications and brings an Enterprise and Customer First approach. It encapsulates domain agnostic generic technology functions into Enterprise Shared Services to promote re-usability and consistency across communication journeys.  Our platform primarily focuses on fulfillment and delivery of servicing related Customer Communications irrespective of communication channels like Email, Letters, Push Notification, SMS, WhatsApp, Secure Message Center, etc.

How will you make an impact in this role?

• Perform technical aspects of software development for assigned applications including design, developing prototypes, and coding assignments.
• Function as a smart developer on an agile team by contributing to software builds through consistent development practices (tools, common components, and documentation).
• Build robust software.
• Responsible for deployment, support, and monitoring of software across test, integration, and production environments.
• Automate deployments in test or production environments.

Leadership

• Takes accountability for the success of the team achieving their goals.
• Influence team members by challenging status quo, demonstrating risk taking, and implementing innovative ideas.
• Be a productivity multiplier for your team by analyzing your workflow and contributing to enable the team to be more effective, productive, and demonstrating faster and stronger results.
• Mentor and guide team members to success within the team.

Required Qualifications:

• Bachelor’s Degree in computer science, computer science engineering, or related experience required or advanced degree preferred.
• Experience with design and coding in Java and across one or more platforms and additional languages as appropriate.
• Experience and thorough understanding of XML, JSON, web services technologies, and data structure fundamentals, with experience in multi-threaded programming.
• Hands-on expertise with application design, software development and automated testing
• Experience with distributed (multi-tiered) systems, algorithms, and relational databases.
• Confirmed experience with object-oriented design and coding with variety of languages.
• Experience with Continuous integration/deployment (Git, GitHub actions, Jenkins, Maven, Mockito, JMeter).
• Ability to effectively communicate technical concepts to both technical and non-technical audiences.
• Should have excellent problem-solving and analytical skills.
• UI experience using React, Node a plus.
• Backend experience including NoSQL, and relational databases such as Oracle, PostgreSQL a plus.

Salary Range: $85,000.00 to $150,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities